If iPhone isn’t responding, and you can’t turn it off then on, try forcing it to restart. Note: The steps to force restart iPhone depend on the model. To learn what model you have, see the Apple Support article Identify your iPhone model. If iPhone doesn’t restart after you try these steps, see the Apple Support article If your iPhone won’t turn on or is frozen. Or if your iPhone isn’t working as expected after you restart it, see the iPhone Support website. To force restart iPhone X, iPhone XS, iPhone XR, or any iPhone 11, iPhone 12, or iPhone 13 model, do the following: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the side button. When the Apple logo appears, release the button. Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the side button. When the Apple logo appears, release the button. Press and hold both the volume down button and the Sleep/Wake button at the same time. When the Apple logo appears, release both buttons. Press and hold both the Sleep/Wake button and the Home button at the same time. When the Apple logo appears, release both buttons. Page 2
If iPhone isn’t responding, and you can’t turn it off then on, try forcing it to restart. Note: The steps to force restart iPhone depend on the model. To learn what model you have, see the Apple Support article Identify your iPhone model. If iPhone doesn’t restart after you try these steps, see the Apple Support article If your iPhone won’t turn on or is frozen. Or if your iPhone isn’t working as expected after you restart it, see the iPhone Support website. To force restart iPhone X, iPhone XS, iPhone XR, or any iPhone 11, iPhone 12, or iPhone 13 model, do the following: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the side button. When the Apple logo appears, release the button. Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the side button. When the Apple logo appears, release the button. Press and hold both the volume down button and the Sleep/Wake button at the same time. When the Apple logo appears, release both buttons. Press and hold both the Sleep/Wake button and the Home button at the same time. When the Apple logo appears, release both buttons. Page 3
If iPhone isn’t responding, and you can’t turn it off and on, try forcing it to restart. Note: The steps to force restart iPhone depend on the model. To learn what model you have, see the Apple Support article Identify your iPhone model. If iPhone doesn’t restart after you try these steps, see the Apple Support article If your iPhone, iPad, or iPod touch won't turn on or is frozen. Or if your iPhone isn’t working correctly after you restart it, see the iPhone Support website. Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the side button. When the Apple logo appears, release the button. Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the side button. When the Apple logo appears, release the button. Press and hold both the volume down button and the Sleep/Wake button at the same time. When the Apple logo appears, release both buttons. Press and hold both the Sleep/Wake button and the Home button at the same time. When the Apple logo appears, release both buttons. Page 4
If iPhone isn’t responding, and you can’t turn it off and on, try forcing it to restart.
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If iPhone isn’t responding, and you can’t turn it off and on, try forcing it to restart.
If iPhone still doesn’t respond or turn on, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen.
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