What are capabilities of a firm?

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    Table of Contents

    What are Internal Resources and Capabilities? 

    Firms create value by exploiting internal resources and capabilities to meet market demands.

    What constitutes a resource can be varied and diverse.

    Back to: STRATEGY & PLANNING

    Tangible resources include:

    • Physical
    • Financial
    • Organizational
    • Technological

    Intangible resources include:

    • Human
    • Reputation
    • Innovation

    Resources along, generally, do not result in competitive advantage.

    Competitive advantage results from how resources are employed.

    The value of the resources is measured by the extent to which it contributes to the development of a competitive advantage.

    Capabilities

    A company’s capabilities concerns it ability to deploy resources.

    They generally materialize through the development and exchange of information, knowledge, and processes.

    competency strategic management competency dynamic capability resource view of strategy competitive advantage routine frame-breaking approach organizational inertia ability resource sustainable competitive advantage VRIN Framework

    Definition

    Resource-based view of capability --
    Capabilities are a firm's capacity to deploy resources (Amit and Schoemaker, 1993, p 35). A firm must have access to the appropriate capabilities to effectively use, or exploit, a resource. See resource-based view.

     

    Discussion --
    Capability refers to the power and ability of the organization. In this body of knowledge, capability is more general than and a precursor to competency, as in the organization must be capable before it can be competent. Certain capabilities must be present in order to develop competencies to form and execute strategy to create and sustain advantage. Organizational capabilities derive from the skills and capabilities of the people in the organization and the organizational processes and structures, which collectively produce results for the business organization. Capability encompasses information, knowledge, know-how, and understanding, know-why, on the intelligence hierarchy.

    Particular organizational capabilities required -

    • Systems thinking, synthesis, to understand complex wholes, needed to form strategy. Particular capabilities include iterative inquiry and modeling of non-linear systems.
    • Analytical thinking, to plan and execute strategy.
    • Induction to exercise intuition, especially useful in forming strategy.
    • Deduction, to solve well defined problems, and to prepare minds for making better intuitive decisions.
    • learning - single loop learning, double loop learning
    • adaptation - adaptive learning including transformational abilities
    • processes thinking - to understand and harness the mechanisms of self-organization and novelty creation

    Helfat et al's definition of capability --
    From Helfat et al (2007, 37, 121): Capability refers to the capacity to perform a particular task, function, or activity. A capability, dynamic or otherwise, implies a potential for action. A capability is the ability to perform a particular task or activity. The word ""ability"" refers to the power or capacity to act. But until the capability is exercised, the action remains latent.

    Schreyögg's and Kliesch-Eberl's definition of capability --
    Schreyögg, Georg, (2007), and Martina Kliesch-Eberl, How Dynamic Can Organizational Capabilities Be? Towards a Dual-Process Model of Capability Dynamization, Strategic Management Journal, Vol 28, No. 9, Sep 2007, pp 913-933 --

    The authors address a key strategic management issue. In the resource-based view organizational capabilities have been identified as one major source for the generation and development of sustainable competitive advantages (emphasis added). With the consideration of volatile markets, environmental uncertainty, and change, the reliance on a specific set of nurturing capabilities has been called into question. This question has been answered with some form of dynamic capabilities, where the capability itself is dynamic, adapting to take advantage of the changing environment, thereby renewing organizational capabilities.

    Capabilities described --
    In this discussion, capability does not represent a single resource in concert with other resources such as financial asset, technology, or manpower, but rather a distinctive and superior way of allocating resources. The complex processes that form organizational capabilities are conceived as collective and socially embedded in nature, representing a collectively shared 'way of problem solving' (Cyert and March, 1963).

    the primary characteristics of capabilities are --

    • Capabilities are conceptualized in the context of collective organizational problem-solving. These capabilities are attributed to outstanding skills that have proved to solve extraordinary problems. Theses problems are described as complex. Complexity refers to the characteristics of problem situations and decision making under uncertainty, addressing ambiguous, ill structured tasks.
    • Capabilities are close to action; conceptually they cannot be separated from acting or practicing
    • A capability must work in a reliable manner. Capabilities represent a reliable pattern: a problem-solving architecture composed of a complex set of approved linking or combining rules -- proved to be successful across various situations.

    The meaning of organizational capabilities --
    Labels for organizational capabilities include: competence, core competence, collective skills, complex routines, best practices as well as organizational capabilities. The term 'capability' seems to be the predominant one.

    There seems to be a consensus that a capability does not represent a single resource in the concert of other resources such as financial assets, technology, or manpower, but rather a distinctive and superior way of allocating resources. 'Capability' addresses complex processes across the organization such as product development, customer relationship, or supply chain management.

    In contrast to rational choice theory and its focus on single actor decisions, organizational capabilities are conceived as collective and socially embedded in nature. They are brought about by social interaction and represent a collectively shared 'way of problem solving' (Cyert and March, 1963).

    Accordingly, organizational capabilities can be built in different fields and on different levels of organizational activity, for instance at departmental, divisional, or corporate level.

    What are the resources and capabilities of a firm?

    Resources are the organization's assets, knowledge and skills. Capabilities can be defined as the organization's ability to effectively make use of its resources.

    What are the types of capabilities?

    There are three types of capabilities – strategic, core and foundational. Sustainable competitive advantage cannot be obtained by focussing on foundational or core capabilities. Strategic capabilities are where the key is, the basis for strategic advantage.

    What are capabilities?

    A capability is defined as a set of tasks that a system is potentially able to perform (acquired skills) at a certain performance level (available capacity). Often only with the use of external resources. A capability can become an ability (acquired skills) if it is done frequently.

    What is a capability in an organization?

    Simply put, organization capabilities are the collective skills, expertise, and alignment of the people in your company. Competencies tend to be at an individual level while capabilities span across an organization. Organization capabilities are critical yet intangible assets that cannot be duplicated.