American family insurance reviews and ratings

Heard great reviews on Doris Gibbons

Heard great reviews on Doris Gibbons. I was extremely confident in the insurance she was giving me compared to what I had. She made the transition very easy and was pleasurable to deal with.

Date of experience: November 29, 2023

Reply from American Family Insurance

Dec 7, 2023

You've just made our day, Gayle! Thank you so much for your kind words. We're looking forward to sharing your experience with our team, especially Doris. Thank you for being our customer!


Your agent is very effective and…

Your agent is very effective and completes every thing he says he will do as scheduled. A top notch agent! Delbert West 12DEC23

Date of experience: December 05, 2023

Reply from American Family Insurance

2 days ago

You've just made our day, Delbert! Thank you so much for your kind words. We're looking forward to sharing your experience with our team. Thank you for being our customer!


I’m very happy with my agent Mark…

I’m very happy with my agent Mark Ackerman, he gets things done quickly and efficiently.

Date of experience: November 28, 2023

Reply from American Family Insurance

3 days ago

We're so grateful for your feedback. Thank you for taking a moment out of your day to get back to us, Karen!


My agent Michael is so helpful

My agent Michael is so helpful, he discuss more that i asked.

Date of experience: December 05, 2023

Reply from American Family Insurance

21 hours ago

Hi, thanks for the shout-out! We appreciate your kind words and can't wait to share them with our team! Thank you for being our customer.


Loving AmFam!

Switching to AmFam from my previous insuruer was quick and painless. I was blown away how they saved me 80$ a month. The person I spoke to was very helpful and great. Love them so far!

Date of experience: November 28, 2023

Reply from American Family Insurance

3 days ago

You're too kind! Thanks for taking a moment out of your day to tell us how we're doing.


Well I'm new to this group but I saved…

Well I'm new to this group but I saved quite a bit switching to you, so we'll see how it goes

Date of experience: December 05, 2023

Reply from American Family Insurance

2 days ago

Thank you for trusting us to protect your dreams. We appreciate you and your feedback!


The quick and respectful response of…

The quick and respectful response of Thomas Tidmore and his team. They offered knowledgeable information and different products to allow me to get the best from my insurance.

Date of experience: November 29, 2023

Reply from American Family Insurance

Dec 7, 2023

Hi Keenan, thanks for the shout-out! We appreciate your kind words and can't wait to share them with our team! Thank you for being our customer.


I’m thinking of changing insurance again

I’m. Having a hell of a time getting my information to my car lenders because you people don’t do that anymore. Why pay for agents if they don’t do anything

Date of experience: December 06, 2023

Reply from American Family Insurance

2 days ago

Hi Glenn. We'd like the chance to learn more about your experience. Please visit: https://social-contact.amfam.com to share additional details with our team. Thank you for reaching out.


I needed renters insurance right away…

I needed renters insurance right away and American Family was quick to get everything done! I will definitely be going through them for the rest of my insurance needs!

Date of experience: October 13, 2023

Reply from American Family Insurance

Dec 1, 2023

We love hearing from customers like you! Thanks for taking a few minutes to share your experience with us.


I appreciate how I can American family insurance go into the…

I appreciate how I can go into the office and sit down comfortably and talk with Jody about my insurance and figure out what is the best policy and how to use my insurance to make my insurance work for me. Jody is very considerate about my finances and helps me receive the best coverage possible.

Date of experience: November 21, 2023

Reply from American Family Insurance

Nov 29, 2023

Hi Robert, thanks for the shout-out! We appreciate your kind words and can't wait to share them with our team, especially Jody! Thank you for being our customer.


The whole process was…great

The whole process was outstanding....and I saved money compared to Progressive

Date of experience: December 01, 2023

Reply from American Family Insurance

3 days ago

Wow, thank you so much for your kind words! Have a great day, Dallas!


Logan was friendly helpful and when he…

Logan was friendly helpful and when he said he will do his best he did. Very thankful for his service and help

Date of experience: November 30, 2023

Reply from American Family Insurance

Dec 8, 2023

You're too kind! Thanks for taking a moment out of your day to tell us how we're doing.


My agent took me right in his office…

My agent took me right in his office and I had a new auto policy within a half n hour! Very personable but professional agent!

Date of experience: November 21, 2023

Reply from American Family Insurance

Nov 29, 2023

Thank you for trusting us to protect your dreams, Nicole. We appreciate you and your feedback!


I had American Family Insurance along…

I had American Family Insurance along time ago , I had to leave because of my ex husband and I'm happy to be back with the company ☺️....Angelina Luce

Date of experience: November 17, 2023

Reply from American Family Insurance

Nov 27, 2023

We love hearing from customers like you, Angelina! Thanks for taking a few minutes to share your experience with us.


👍all the way!

I chose American Family because of their good reputation for reasonable rates and great representation. I found both of these attributes to be true.

Date of experience: November 21, 2023

Reply from American Family Insurance

Dec 1, 2023

You're too kind, Dayton! Thanks for taking a moment out of your day to tell us how we're doing.


I like my agent Audrey

I like my agent Audrey. So sweet and kind. She's not pushy at all. I was able to have the courage that I only needed.

Date of experience: November 13, 2023

Reply from American Family Insurance

2 days ago

Wow, thank you so much for your kind words! Have a great day, Diane!


It was handled by an extremely…

It was handled by an extremely experienced underwriter that asked relevant and meaningful questions. She provided several options to consider and helped immeasurably. Very helpful in stating how the policy limits apply, premium payment & how to get insurance cards for the auto.

Date of experience: November 30, 2023

Reply from American Family Insurance

Dec 8, 2023

We love hearing from customers like you, Paul! Thanks for taking a few minutes to share your experience with us.


You all are wonderful

You all are wonderful. Feels like talking to family!

Date of experience: November 28, 2023

Reply from American Family Insurance

Dec 6, 2023

Your kind words just made our day, Cherise! Thanks for taking a moment of your time to share your experience. Hope you're having a great day!


Disregard for long-paying customers

We have been valued executive members at Costco, and since American Family auto insurance was endorsed by Costco, we shifted our car insurance to them. We have been diligently paying them, and as a result, they have renewed our policy every six months. However, this time, they did not renew our policy and let it expire without giving us proper notice, jeopardizing the safety of our kids commuting to school and our ability to go to work without coverage. If this is a cost-cutting measure, it is not acceptable.

Date of experience: November 28, 2023

Reply from American Family Insurance

Nov 30, 2023

Thank you for your feedback, Carlo. Our team at CONNECT would like to look into this further. Please email your policy number and contact information to [email protected] so they can get in contact with you.

What rating is American Family Insurance?

American Family Insurance Rating.

What is the rating of American insurance?

American Family Insurance Group: A (Excellent) financial strength rating with a stable outlook. American Family Life Insurance Company: A (Excellent) financial strength rating with a stable outlook.

Why is American family insurance so expensive?

American Family is so expensive because car insurance is expensive in general, due to rising costs for insurers. But at $665 per year, the average American Family car insurance premium is actually about the same as the national average of $671 per year.

Who is the most trusted insurance company?

The best car insurance companies in 2023.