Open the top cover and insert a toner cartridge error năm 2024

If the machine's display or LED continues to show the Toner Low, Replace Toner or Toner Ended error indication after installing a new toner cartridge, follow the steps below to resolve the issue.

1. Verify that you didn't replace an incorrect consumable by mistake. The Brother machine has separate consumables - the toner cartridge and the drum unit. Verify you replace only the toner cartridge and not the drum unit. \> Click here to see information for the difference between the toner cartridge and the drum unit.
2. Verify you are using a NEW toner cartridge. When replacing the toner cartridge, you MUST install a brand new, unused toner cartridge in order to reset the toner status. Swapping toner cartridges from one machine to another or installing a partially used toner cartridge may cause this issue. If you install a partially used toner cartridge, your Brother machine is unable to recognise toner consumption correctly which will cause this issue. Therefore, when you replace the toner cartridge, use a brand new toner cartridge, not a partially used toner cartridge from another machine.
3. Verify the toner cartridge is installed correctly. If you install a new toner cartridge but the "Toner Low", "Replace Toner" or "Toner Ended" error indication remains, the toner cartridge may not be installed correctly. Reinstall the toner cartridge, referring to the instructions on how to replace the toner cartridge. \> Click here to see how to reinstall the toner cartridge. Confirm that you have installed both a toner cartridge and a drum unit in the machine.
4. Clean the corona wire. This issue may have occurred because the corona wire has become dirty. \> Click here to see the details of how to clean the corona wire.
5. Update the firmware to the latest version.

   Go to the Downloads section of this website to check the latest version of the firmware.

   • If you see the Firmware Update Tool in the Downloads section, check detail information to identify the firmware version.

     If the firmware version of your Brother machine is earlier than the latest version, update the firmware. Follow the installation instructions on the download page.  

   • If you do not see the Firmware Update Tool in the Downloads section, \> Click here to visit the Downloads section to check the latest version of the firmware.

If the issue continues,

Related FAQs

• I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.

Related Models

DCP-1510, DCP-1512, DCP-1610W, DCP-1612W, DCP-7055, DCP-7055W, DCP-7060D, DCP-7065DN, DCP-7070DW, DCP-L2500D, DCP-L2510D, DCP-L2520DW, DCP-L2530DW, DCP-L2540DN, DCP-L5500DN, DCP-L6600DW, FAX-2840, FAX-2940, HL-1110, HL-1112, HL-1210W, HL-1212W, HL-2130, HL-2132, HL-2135W, HL-2240, HL-2240D, HL-2250DN, HL-2270DW, HL-L2300D, HL-L2310D, HL-L2340DW, HL-L2350DW, HL-L2360DN, HL-L2365DW, HL-L2370DN, HL-L2375DW, HL-L5000D, HL-L5050DN, HL-L5100DN(T), HL-L5200DW(T), HL-L6250DN, HL-L6300DW(T), HL-L6400DW(T), HL-L6450DW , MFC-1810, MFC-1910W, MFC-7360N, MFC-7460DN, MFC-7860DW, MFC-L2700DN, MFC-L2700DW, MFC-L2710DN, MFC-L2710DW, MFC-L2720DW, MFC-L2730DW, MFC-L2740DW, MFC-L2750DW, MFC-L5700DN, MFC-L5750DW, MFC-L6800DW(T), MFC-L6900DW(T), MFC-L6950DW, MFC-L6970DW

Toner Yields

- Starter toner cartridge (provided with new machines) has a yield of approximately 1,000 pages (letter)

- TN210BK standard toner cartridge has a yield of approximately 2,200 pages (letter)

- TN210C, TN210M, TN210Y standard toner cartridge has a yield of approximately 1,400 pages (letter)

The approximate toner yield is in accordance with the testing protocol called ISO/IEC 19798 (Letter). The testing protocol involves, among other things, continuous printing of a 5% coverage sample page of text. Users who typically print one or two-page jobs or who typically print documents with toner coverage higher than 5% should expect to receive a lower page yield.

Actual page count will vary depending on your document type (standard letter, detailed graphics) and the number of pages printed per job.

The Replace Toner message:

The message Replace Toner appears on the display if any one of the following occurs:

- The toner cartridge is at its end of life and needs to be replaced.

- The developer roller has reached its upper limit of rotations.

The message Replace Toner will not clear from the display if:

- The replacement toner cartridge is not installed properly.

- A starter toner cartridge is installed as a replacement toner cartridge.

- A toner cartridge from another machine or a used toner cartridge is installed as a replacement toner cartridge.

If the message Replace Toner continues to appear on the display after installing a replacement toner cartridge, answer the following questions:

1. Was the cartridge replaced and immediately after replacing the cartridge, Replace Toner continued to appear? This means the Replace Toner message NEVER cleared and NO pages were print after the new cartridge was installed because the 'Replace Toner' message remained on the display.

2. Was the cartridge replaced and cleared Replace Toner, but the message returned after some usage of the new toner? This means a new cartridge was installed and the Replace Toner message cleared. Then, after printing some pages, Replace Toner re-appeared on the display.

If the answer is A, go to .

If the answer is B, refer to the solution I recently installed the starter or a new toner cartridge and I don't think I got the full yield from the toner. What can I do?

1. Confirm the color toner currently displayed on the LCD is the same color as the toner cartridge that was replaced. Be sure to read the scrolling message that appears after Replace Toner. The scrolling message specifies which color needs to be replaced.

- If YES, the color toner on the LCD is the same color toner that was just replaced, go to .

- If NO, the color toner currently on the display is NOT the same as the color toner that was replaced, a replacement toner for the color currently on the display must be installed to clear the message. It appears that after the replacement toner cartridge was installed, a new message appeared for a different color. After installing a new, out-of-the box Brother standard toner as a replacement, your issue should be resolved.

2. Was a NEW, out-of-the box, Brother STANDARD toner cartridge (TN210) installed as a replacement toner?

1. The toner cartridges provided in the box with a new machine are NOT new STANDARD toners. These are considered starter toners and the only time they are to be installed and used is when the machine is first set up.

2. A toner cartridge from another machine or that was previously used is NOT a NEW Standard toner.

3. A toner that is refilled, remanufactured or that is a non-Brother toner is NOT a new Brother Standard toner.

A brand new, out-of-the box standard Brother toner (TN210) should be installed to clear the Replace Toner message. Do NOT install a Starter toner or a previously installed or used toner cartridge as a replacement toner. Our standard toner cartridges are manufactured with a reset lever that moves when installed into the machine and triggers a notification that a new cartridge has been inserted. This mechanically triggers the machine to reset the Replace Toner message.

9. The Brother starter toner cartridges are not manufactured with the reset lever and will not clear the message.

ii. A used or already installed toner cartridge does NOT have the reset lever in the right position to trigger the machine to reset. The toner reset lever was already shifted when initially installed into a machine and will not have the lever in the proper position if installed again. This means the machine will not clear the Replace Toner message.

iii. Because a remanufactured, refilled or non-Brother toner is not manufactured by Brother, we cannot guarantee the performance of the toner or its ability to operate properly with our machine.

- If a brand new, out-of-the box Brother Standard toner cartridge was installed, go to .

- If a Starter toner cartridge, a used Brother toner or a non-Brother toner was installed, you should remove it and install a new, out-of-the box, Brother replacement toner cartridge, your issue should be resolved.

Brother recommends that customers use only genuine Brother drum units and toner cartridges. Each Brother laser printer is designed to work at pre-set temperatures that are matched exactly to each of our individual toner formulations. Each individual component is designed to work with the others to ensure quality and reliability. Using non-Brother supplies may affect the hardware performance, print quality and machine reliability. The Brother limited warranty does not apply to any problem that is caused by the use of third-party drum units, toner cartridges or toner.

3. Do the following:

1. Fully open the top cover by lifting up on the handle (1).

2. Take out the color drum unit and toner cartridge assembly that appears in the message.

NOTE: Place the drum and toner cartridge assembly on a clean, flat surface with a piece of disposable paper underneath in case the toner accidentally spills or scatters.

3. Push down the green-labeled lock lever (1) and take the toner cartridge out of the drum unit.

NOTE: Handle the toner cartridge carefully. If toner scatters on hands or clothing, immediately wipe it off or wash it with cold water.

4. Gently rock the toner cartridge from side to side five or six times to evenly distribute the toner inside the cartridge. Redistributing the toner may clear the message when the drum and toner assembly is reinstalled into the machine.

5. Reinstall the toner cartridge in the drum unit until you hear it lock into place.

6. Slide the drum unit and toner cartridge assembly into the machine. Make sure you match the toner cartridge color to the same color label on the machine.

7. Close the top cover.

If the problem continues, Check the warranty status of your machine by clicking on the Machine Warranty Calculator.

If in warranty, contact Brother Customer Support or locate a Brother Authorized Service Center to schedule product replacement or repair.

If out of warranty, locate a Brother Authorized Service Center. Repair fees might apply for out-of-warranty products.

How do I fix the toner error on my printer?

"Toner Error".

Unplug the power cord from the back of the machine..

Plug the power cord back in..

Verify the exact message on the display of the machine. ... .

Open the top cover..

Remove the toner cartridge and drum unit assemblies..

Verify that a toner cartridge is installed in each of the drum units..

How do I get rid of the toner error on my Brother printer?

Reset process.

Switch-off the printer..

Open the front-cover..

Press and Hold the Go button until all the LEDs on the printer control panel light-on..

Release the Go button..

Press Go twice..

Press Go five times..

Close the front cover. Now the printer is ready for printing..

Why is my Brother printer not detecting toner?

The toner cartridge or the toner cartridge and drum unit assembly is not installed correctly. Remove the toner cartridge and drum unit assembly. Remove the toner cartridge from the drum unit, and reinstall the toner cartridge back in the drum unit.

Why does my printer say low toner when I just changed it?

If you install a new toner cartridge but the "Toner Low", "Replace Toner" or "Toner Ended" error indication remains, the toner cartridge may not be installed correctly. Reinstall the toner cartridge, referring to the instructions on how to replace the toner cartridge.