You receive an error message that states, "Your video adapter does not meet the game requirements." Show
CauseThis issue may occur for any one of the following reasons:
ResolutionTo resolve this issue, use the following methods in the order in which they are presented. Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps. Method 1: Configure Hardware Acceleration to use the Full settingTo do this, follow these steps:
If your computer meets the minimum system requirements, use the following methods to work around this issue. Method 2: Enable DirectDraw or Direct3DTo enable DirectDraw or Direct3D, follow the steps for your version of Windows:
Method 3: Download and install the latest version of DirectX End-User Runtimes Web InstallerTo do this, visit the following Microsoft Web site: http://www.microsoft.com/download/details.aspx?FamilyId=2DA43D38-DB71-4C1B-BC6A-9B6652CD92A3&displaylang=en Note You may receive the following error message during installation: The software you are installing has not passed Windows Logo testing to verify its compatibility with this version of Windows. (Tell me why this testing is important.) For more information, click the following article number to view the article in the Microsoft Knowledge Base: 822798 You cannot install some updates or programs If the issue continues to occur, go to the next method. Method 4: Update your video driverTo see whether applicable driver updates are available, visit the following Microsoft Windows Update Web site: http://update.microsoft.com For more information about hardware and software vendor contact information, visit the following Microsoft Web site: http://support.microsoft.com/gp/vendors Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information. If the issue continues to occur, go to the next method. Method 5: Restart the computer by using a clean startup procedureWhen you start Microsoft Windows, typically there are several programs that start automatically and run in the background that may interfere with the game. These programs may include antivirus and system utility programs. When you perform a clean startup procedure, you prevent these programs from starting automatically. To restart the computer by using a clean startup procedure, click the following article number to view the article in the Microsoft Knowledge Base: For more information or to view steps for other operating systems, click the following article number to view the article in the Microsoft Knowledge Base: 331796 Perform a Clean Startup to determine whether background programs are interfering with your games or programs If the issue continues to occur, go to the next method. Method 6: Disable NetMeeting's Remote Desktop Sharing and then close NetMeetingMicrosoft Windows NetMeeting disables Direct3D when Remote Desktop Sharing is enabled. To disable NetMeeting's Remote Desktop Sharing feature, follow these steps:
If the issue continues to occur, go to the next method. Method 7: Disable the Enable Write Combining feature in Windows XPTo disable the Enable Write Combining feature, follow these steps:
Start the game. If the issue continues to occur, go to the next method. Method 8: Create a new user account in Windows XPTo create a user account on a Windows XP-based computer, follow these steps:
Next stepsIf you need more help, visit the Microsoft Customer Support Services Web site to find other solutions. This Web site provides the following services:
Other Support Options (http://support.microsoft.com/default.aspx?pr=csshome): Use the Web to ask a question, to contact Microsoft Customer Support Services, or to provide feedback. |