HP Neverstop Laser 1200w user manual

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Document A141WXDKMKSUser Guide HP Neverstop Laser MFP 1200 series Copyright and License � Copyright 2020 HP Development Company, L.P. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Trademark Credits Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. OS X is a trademark of Apple Inc., registered in the U.S. and other countries. AirPrint is a trademark of Apple Inc., registered in the U.S. and other countries. iPhone is a trademark of Apple Inc., registered in the U.S. and other countries. Microsoft� and Windows� are U.S. registered trademarks of Microsoft Corporation. Amazon, Kindle, and all related logos are trademarks of Amazon.com, Inc. or its affiliates. Wi-Fi and Wi-Fi Direct are registered trademarks of the Wi-Fi Alliance. (See https://www.wi-fi.org/who-we-are/our-brands for more details.) Table of contents 1 Get started ................................................................................................................................................... 1 Printer views .......................................................................................................................................................... 2 Printer front view ................................................................................................................................ 2 Printer back view ................................................................................................................................. 2 Control panel features ........................................................................................................................................... 3 Base models ........................................................................................................................................ 3 Wireless models .................................................................................................................................. 5 Control panel display features .............................................................................................................................. 7 Use the HP Smart app to print, copy, scan, and troubleshoot .............................................................................. 9 2 Connect your printer .................................................................................................................................... 11 Connect to a wireless network with a router ...................................................................................................... 12 Connect your printer to a wireless network using Wi-Fi Protected Setup (WPS) ............................. 12 Connect your printer to a wireless network using HP printer software ........................................... 12 Connect wirelessly without a router ................................................................................................. 13 Wireless settings ................................................................................................................................................. 16 Connect to a wired (Ethernet) network ............................................................................................................... 17 3 Configure your printer .................................................................................................................................. 19 Configure the printer using the HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) .............. 20 Accessing and Using the Embedded Web Server (EWS) ................................................................... 20 Opening the HP Embedded Web Server (EWS) from the software (Windows 7) ........... 20 Opening the HP Embedded Web Server (EWS) from a web browser ............................. 20 Opening the HP Embedded Web Server (EWS) when using a Wi-Fi Direct connection .. 21 Navigating the HP Embedded Web Server ..................................................................... 21 Configure IP network settings ........................................................................................................... 23 View or change network settings ................................................................................... 23 Rename the printer on a network ................................................................................... 23 Manually configure IPv4 TCP/IP parameters .................................................................. 23 Assign or change the system password using the HP Embedded Web Server ................................ 23 Change energy-conservation settings ............................................................................................. 24 ENWW iii Set the Sleep/Auto Off After Inactivity setting ............................................................... 24 Set the Shut Down After Inactivity delay and configure the printer to use 1 watt or less of power ................................................................................................................... 24 Set the Delay Shut Down setting .................................................................................... 25 Update the firmware ............................................................................................................................................ 26 Update the firmware using the Firmware Update Utility .................................................................. 26 Change the printer connection type (Windows 7) ............................................................................................... 27 4 Load media ................................................................................................................................................. 29 Configure the input tray for different paper sizes ............................................................................................... 29 Load paper ........................................................................................................................................................... 32 Load and print envelopes .................................................................................................................................... 34 Load and print labels ........................................................................................................................................... 36 5 Print ........................................................................................................................................................... 39 Print using a Windows computer ......................................................................................................................... 40 Select the paper type (Windows) ...................................................................................................... 40 Manually print on both sides (Windows) ........................................................................................... 41 Print multiple pages per sheet (Windows) ........................................................................................ 41 Print using a Mac computer ................................................................................................................................. 42 Print with mobile devices .................................................................................................................................... 43 6 Copy ........................................................................................................................................................... 45 Make a copy .......................................................................................................................................................... 46 Copy identification card ....................................................................................................................................... 47 7 Scan ........................................................................................................................................................... 49 Scan using the HP Smart App .............................................................................................................................. 50 Using the HP Smart App to scan from a Windows computer ........................................................... 50 Using the HP Smart App to scan from a Mac OS computer ............................................................... 50 Scan using the HP Scan software (Windows 7) ................................................................................................... 51 8 Manage toner, media, and parts .................................................................................................................... 53 Check the toner level ........................................................................................................................................... 54 Reload toner ........................................................................................................................................................ 55 Replace the imaging drum ................................................................................................................................... 58 Order supplies, media, and parts ........................................................................................................................ 61 9 Solve problems ............................................................................................................................................ 63 HP support ........................................................................................................................................................... 64 iv ENWW Contact HP ......................................................................................................................................... 64 Register printer ................................................................................................................................. 64 Additional warranty options ............................................................................................................. 64 Additional information ...................................................................................................................... 65 Interpret control-panel light patterns ................................................................................................................. 66 Restore the factory-set defaults ......................................................................................................................... 70 Printer does not pick up paper or misfeeds ........................................................................................................ 71 Introduction ....................................................................................................................................... 71 The product does not pick up paper ................................................................................................. 71 The product picks up multiple sheets of paper ................................................................................ 71 Clear paper jams .................................................................................................................................................. 72 Introduction ....................................................................................................................................... 72 Jam locations ..................................................................................................................................... 72 Frequent or recurring paper jams ..................................................................................................... 73 Clear jams from the input tray .......................................................................................................... 74 Clear jams from inside the product ................................................................................................... 76 Clear jams from the output areas ..................................................................................................... 78 Improve print quality ........................................................................................................................................... 79 Introduction ....................................................................................................................................... 79 Reprint the document ....................................................................................................................... 79 Check the toner level ......................................................................................................................... 79 Update the printer firmware ............................................................................................................. 79 Print from a different software program .......................................................................................... 79 Check the paper type and print quality settings for the print job .................................................... 79 Check the paper type loaded in the printer .................................................................... 80 Check the paper type and print quality settings (Windows) .......................................... 80 Check the paper type and print quality settings (OS X) ................................................. 80 Visually inspect the imaging drum .................................................................................................... 81 Check paper and the printing environment ...................................................................................... 81 Step one: Use paper that meets HP specifications ........................................................ 81 Step two: Check the environment .................................................................................. 81 Adjust Print Density ........................................................................................................................... 82 Resolving print quality problems ........................................................................................................................ 83 Improve copy and scan image quality ................................................................................................................. 88 Introduction ....................................................................................................................................... 88 Check the scanner glass for dirt and smudges ................................................................................. 88 Check the paper settings .................................................................................................................. 88 Optimize for text or pictures ............................................................................................................. 89 Edge-to-edge copying ....................................................................................................................... 89 Solve wireless network problems ....................................................................................................................... 90 Introduction ....................................................................................................................................... 90 ENWW v Wireless connectivity checklist ......................................................................................................... 90 Perform a wireless network diagnostic test ..................................................................................... 91 The printer does not print after the wireless configuration completes ........................................... 91 The printer does not print, and the computer has a third-party firewall installed .......................... 92 The wireless connection does not work after moving the wireless router or printer ...................... 92 Cannot connect more devices to the wireless printer (Wi-Fi Direct) ................................................ 92 The wireless printer loses communication when connected to a VPN ............................................. 92 The network does not appear in the wireless networks list ............................................................ 93 The wireless network is not functioning ........................................................................................... 93 Reduce interference on a wireless network ...................................................................................... 93 Solve Ethernet connection problems .................................................................................................................. 95 Appendix A Printer specifications .................................................................................................................... 97 Technical specifications ....................................................................................................................................... 97 Supported operating systems ............................................................................................................................. 97 Printer dimensions .............................................................................................................................................. 99 Power consumption, electrical specifications, and acoustic emissions ............................................................. 99 Operating-environment range ............................................................................................................................ 99 Warning icons .................................................................................................................................................... 100 Laser Warning .................................................................................................................................................... 101 Appendix B Service and support .................................................................................................................... 103 HP limited warranty statement ......................................................................................................................... 104 UK, Ireland, and Malta ..................................................................................................................... 106 Austria, Belgium, Germany, and Luxemburg .................................................................................. 106 Belgium, France, and Luxemburg ................................................................................................... 107 Italy .................................................................................................................................................. 108 Spain ................................................................................................................................................ 108 Denmark .......................................................................................................................................... 109 Norway ............................................................................................................................................ 109 Sweden ............................................................................................................................................ 109 Portugal ........................................................................................................................................... 110 Greece and Cyprus ........................................................................................................................... 110 Hungary ........................................................................................................................................... 110 Czech Republic ................................................................................................................................ 111 Slovakia ........................................................................................................................................... 111 Poland ............................................................................................................................................. 111 Bulgaria ........................................................................................................................................... 112 Romania .......................................................................................................................................... 112 Belgium and the Netherlands ......................................................................................................... 112 Finland ............................................................................................................................................. 113 vi ENWW Slovenia ........................................................................................................................................... 113 Croatia ............................................................................................................................................. 113 Latvia ............................................................................................................................................... 113 Lithuania .......................................................................................................................................... 114 Estonia ............................................................................................................................................. 114 Russia .............................................................................................................................................. 114 HP's Premium Protection Warranty: Neverstop Toner Reload Kit and HP Laser Imaging Drum limited warranty statement .......................................................................................................................................... 115 HP policy on non-HP supplies ........................................................................................................................... 116 HP anticounterfeit Web site .............................................................................................................................. 116 Data stored on the HP Toner Reload Kit and the HP Laser Imaging Drum ....................................................... 117 End User License Agreement ............................................................................................................................. 118 Customer self-repair warranty service ............................................................................................................. 123 Customer support .............................................................................................................................................. 124 Appendix C Environmental product stewardship program ................................................................................ 125 Protecting the environment .............................................................................................................................. 126 Ozone production .............................................................................................................................................. 126 Power consumption ........................................................................................................................................... 126 Paper use ........................................................................................................................................................... 127 Plastics ............................................................................................................................................................... 127 HP Neverstop printing supplies ......................................................................................................................... 127 Paper .................................................................................................................................................................. 127 Material restrictions .......................................................................................................................................... 127 Battery information ........................................................................................................................................... 128 Disposal of waste equipment by users (EU and India) ...................................................................................... 129 Electronic hardware recycling ........................................................................................................................... 129 Hardware recycling information (Brazil) ........................................................................................................... 130 Chemical substances ......................................................................................................................................... 130 Product Power Data per European Union Commission Regulation 1275/2008 ............................................... 130 SEPA Ecolabel User Information (China) ........................................................................................................... 131 The regulation of the implementation on China energy label for printer, fax, and copier .............................. 131 Restriction of Hazardous Substances statement (India) .................................................................................. 131 WEEE (Turkey) .................................................................................................................................................... 131 The Table of Hazardous Substances/Elements and their Content (China) ....................................................... 132 Material Safety Data Sheet (MSDS) ................................................................................................................... 132 EPEAT ................................................................................................................................................................. 133 Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan) ................................. 134 For more information ........................................................................................................................................ 136 ENWW vii Appendix D Regulatory information ............................................................................................................... 137 Regulatory statements ..................................................................................................................................... 138 European Union Regulatory Notice ................................................................................................. 138 Regulatory model identification numbers ...................................................................................... 138 FCC regulations ................................................................................................................................ 138 Canada - Industry Canada ICES-003 Compliance Statement ......................................................... 138 Power cord instructions .................................................................................................................. 139 Laser safety ..................................................................................................................................... 139 Laser statement for Finland ........................................................................................................... 140 Nordic Statements (Denmark, Finland, Norway, Sweden) ............................................................. 140 Eurasian Conformity (Armenia, Belarus, Kazakhstan, Kirgizstan, Russia) .................................... 141 ....................................................................... 141 ................................................................................... 141 ............................................................................................ 141 ................................................................................................. 141 Wireless statements .......................................................................................................................................... 142 FCC compliance statement--United States .................................................................................... 142 Brazil ANATEL statement ................................................................................................................ 142 Canadian statements ...................................................................................................................... 142 Products with 5 GHz Operation Industry of Canada ....................................................................... 142 Exposure to Radio Frequency Radiation (Canada) ......................................................................... 142 European Union regulatory notice .................................................................................................. 143 Notice for use in Russia ................................................................................................................... 143 Mexico statement ............................................................................................................................ 143 Vietnam Telecom wired/wireless marking for ICTQC Type approved products ............................. 143 Index ........................................................................................................................................................... 145 viii ENWW 1 Get started Printer views Control panel features Control panel display features Use the HP Smart app to print, copy, scan, and troubleshoot ENWW 1 Printer views Printer front view Printer back view Printer front view 1 Control panel 2 Flatbed scanner 3 Reload port 4 Reload Status light 5 Toner level indicator 6 Input tray 7 Output bin extension 8 Finger recess 9 Output bin Printer back view 1 Ethernet network port (Ethernet models only) 2 USB interface port 3 Power connection 2 Chapter 1 Get started ENWW Control panel features Base models 1 Paper light 2 Attention light 3 Imaging Drum light 4 Lid Open light 5 Control panel display When you start a print or copy job, the Paper light blinks if the input tray is out of paper. The light turns on (solid) when there is a paper error. The Attention light blinks when the printer requires user attention. If the Attention light is on solid, there is a service error. When this light is on (solid), it indicates that the imaging drum is nearing the end of its useful life, or, if the Attention light is blinking at the same time, that there is a problem with the imaging drum. If the Imaging Drum light blinks, you must replace the imaging drum to continue printing. This light flashes during ID Copy mode to prompt you to open the lid and turn the original over to copy the second side. In Copy mode, the display shows the number of copies selected (as shown in the example), the contrast setting, and the scaling factor. In ID Copy mode, the display prompts you through the process. In other modes, the display shows error codes and other prompts. ENWW Control panel features 3 6 Menu buttons 7 ID Copy button 8 Copy button 9 Resume button 10 Cancel button 11 Power button/Ready light Use the Menu button (3 dots) and the up and down arrows as follows: 1. Press the Menu button . to display the first menu option, Number of Copies 2. Use the up and down arrows to adjust the number of copies to print. 3. Press the Menu button to move to the next option, Contrast setting . 4. Use the up and down arrows to adjust the contrast. 5. Press the Menu button setting . to move to the next option, the Reduce/Enlarge 6. Use the up and down arrows to adjust the size. 7. Press the Menu button to save the settings and exit the menu. Press this button to start the process of copying a two-sided identification card or similar document. Follow the prompts as you copy the first side, then open the lid, turn the card over, and copy the second side. Press this button to start a copy job. Press this button for the following actions: If the printer is in a error or prompt state, with the Resume light on, press the button to clear the error and resume printing. In manual duplex mode, press this button to print the second side of the document. In ID Copy mode, press this button to scan the back side of the identification card. Press and hold this button for 3 seconds to print a configuration page. Press this button to stop or cancel the current job. Use this button to turn the printer on or off. Any active jobs will be cancelled. The Ready light is on when the printer is ready to print. It blinks when the printer is receiving print data and dims when the printer is in Sleep mode. 4 Chapter 1 Get started ENWW Wireless models 1 Paper light 2 Attention light 3 Imaging Drum light 4 Lid Open light 5 Control panel display The Paper light blinks when the input tray is out of paper, and is on (solid) when there is a paper error. The Attention light blinks when the printer requires user attention. If the Attention light is on solid, there is a service error. When this light is on (solid), it indicates that the imaging drum is nearing the end of its useful life, or, if the Attention light is blinking at the same time, that there is a problem with the imaging drum. If the Imaging Drum light blinks, you must replace the imaging drum to continue printing. This light flashes during ID Copy mode to prompt you to open the lid and turn the original over to copy the second side. In Copy mode, the display shows the number of copies selected (as shown in the example), the contrast setting, and the scaling factor. In ID Copy mode, the display prompts you through the process. In other modes, the display shows error codes and other prompts. ENWW Control panel features 5 6 Menu buttons 7 ID Copy button 8 Copy button 9 Resume button 10 Cancel button 11 Wi-Fi Direct button 12 Wireless button and light 13 Power button/Ready light Use the Menu button and the up and down arrows as follows: 1. Press the Menu button . to display the first menu option, Number of Copies 2. Use the up and down arrows to adjust the number of copies to print. 3. Press the Menu button to move to the next option, Contrast setting . 4. Use the up and down arrows to adjust the contrast. 5. Press the Menu button setting . to move to the next option, the Reduce/Enlarge 6. Use the up and down arrows to adjust the size. 7. Press the Menu button to save the settings and exit the menu. Press the ID Copy button to start the process of copying a two-sided identification card or similar document. Follow the prompts as you copy the first side, then open the lid, turn the card over, and copy the second side. Press this button to start a copy job. Press this button for the following actions: If the printer is in a error or prompt state, with the Resume light on, press the button to clear the error and resume printing. In manual duplex mode, press this button to print the second side of the document. In ID Copy mode, press this button to scan the back side of the identification card. Press and hold this button for 3 seconds to print a configuration page. Press this button to stop or cancel the current job. Press this button to turn Wi-Fi Direct on or off. Press this button to complete a Wi-Fi Direct connection if it is blinking. Press this button to turn the wireless feature on or off. Press and hold this button to configure a WPS connection. If the Wireless button light glows steady blue, there is a stable wireless connection. If it is blinking blue, the printer is in wireless connection setup mode or WPS configuration is in progress. If the light glows amber, the printer cannot connect to the wireless network, or there is a WPS error. Use this button to turn the printer on or off. Any active jobs will be cancelled. The Ready light is on when the printer is ready to print. It blinks when the printer is receiving print data and dims when the printer is in a low-power state. 6 Chapter 1 Get started ENWW Control panel display features The appearance of the control panel display changes depending on the mode that the printer is in. Three common display modes are shown below. Copy mode The display shows the Number of Copies icon selected. , and the number of copies currently Contrast mode The display shows the Lighter/Darker icon , and the current setting. Scale mode The display shows the Reduce/Enlarge icon percentage of the original size). , and the current scale (as a Elements of the control panel display are identified below. 1 Wi-Fi Signal Strength indicator (wireless models only) 2 Wi-Fi Direct icon (wireless models only) Character display 3 Reduce/Enlarge (scale) icon The Wi-Fi Signal Strength indicator shows the wireless signal strength of the network that the printer is connected to. The Wi-Fi Direct icon indicates that Wi-Fi Direct is on. Depending on the current mode, the characters display the following: Number of copies being printed Copy settings (contrast and the reduce/enlarge setting) Animation to show that the device is busy Error and status codes When displayed, the character display shows the current scaling factor (in percent). ENWW Control panel display features 7 4 Lighter/Darker (contrast) icon 5 Number of Copies icon When displayed, the character display shows the contrast setting (as a bar graphic). When displayed, the character display shows the number of copies currently selected for printing. 8 Chapter 1 Get started ENWW Use the HP Smart app to print, copy, scan, and troubleshoot HP Smart helps you to set up, copy, scan, print, share, and manage your HP printer. You can share documents and images through email, text messages, and popular cloud and social media services (such as iCloud, Google Drive, Dropbox, and Facebook). You can also set up new HP printers, as well as monitor and order supplies. The HP Smart app is compatible with the following mobile device and computer operating systems: iOS Android Windows 10 Mac OS X 10.11 and later NOTE: The HP Smart app might not be available in all languages. Some features might not be available with all printer models. To install the HP Smart app To install the app on your device, go to 123.hp.com and follow the onscreen instructions to access your device's app store. To open the HP Smart app on a Windows 10 computer After installing the HP Smart app, from the device desktop, click Start, and then select HP Smart from the app list. Connect to your printer Make sure that your device is connected to the same network as the printer. Then HP Smart will automatically detect the printer. Get more information about the HP Smart app For more information about using HP Smart for printing, copying, scanning, accessing printer features, and troubleshooting issues, go to: iOS/Android: www.hp.com/go/hpsmart-help Windows 10: www.hp.com/go/hpsmartwin-help Mac: http://www.hp.com/go/hpsmartmac-help ENWW Use the HP Smart app to print, copy, scan, and troubleshoot 9 10 Chapter 1 Get started ENWW 2 Connect your printer Connect to a wireless network with a router Wireless settings Connect to a wired (Ethernet) network The most up-to-date information for connecting your printer, and troubleshooting connection issues is available online from the HP Support sites. For example, the following topics can be found there: Learn more about configuring your network and the printer for wireless printing. Click here for more information. Learn how to find your network security settings. Click here to go online for more information. Learn about the HP Print and Scan Doctor. Click here for more information. NOTE: This utility is only available for Windows operating system. Use the HP online firewall troubleshooter to determine if a firewall or antivirus program is preventing your computer from connecting to the printer and find resolutions. ENWW 11 Connect to a wireless network with a router NOTE: This section is applicable to wireless printer models only. NOTE: Before proceeding with this section, check that your printer is not connected to your computer with a USB or Ethernet cable. NO Connect your printer to a wireless network using Wi-Fi Protected Setup (WPS) Before you can connect your printer to a wireless network using WPS, make sure you have the following: A wireless 802.11b/g/n network that includes a WPS-enabled wireless router or access point. NOTE: The printer only supports connections using 2.4 GHz. A computer connected to the wireless network that you intend to connect the printer to. Be sure you have installed the HP printer software on the computer. If you have a WPS router with a WPS push button, follow the Push Button method. To use the Push Button Configuration (PBC) method 1. Press and hold the Wireless button for at least three seconds to start WPS Push Button method. 2. Press the WPS button on your router. NOTE: The product begins a timer for approximately two minutes while a wireless connection is established. Connect your printer to a wireless network using HP printer software To connect the printer to an integrated wireless WLAN 802.11 network, you will need the following: A wireless 802.11b/g/n network that includes a wireless router or access point. NOTE: The printer only supports connections using 2.4 GHz. A computer connected to the wireless network that you intend to connect the printer to. Network name (SSID). WEP key or WPA Passphrase (if needed). To connect your printer using HP printer software 1. Depending on whether you have installed the HP printer software or not, do one of the following: If you have not installed the HP printer software on your computer a. Visit www.support.hp.com to download and install the printer software. b. Follow the onscreen instructions. If you have the HP printer software installed on your computer a. Open the printer software. b. In the printer software, click Tools. 12 Chapter 2 Connect your printer ENWW c. Click Device Setup & Software. d. Click Connect a new device, and then follow the onscreen instructions. 2. After the printer connects successfully, the Wireless button glows blue. Connect wirelessly without a router NOTE: This section is applicable to wireless printer models only. NOTE: Before proceeding with this section, check that your printer is not connected to your computer with a USB or Ethernet cable. With Wi-Fi Direct, you can print wirelessly from a computer, smart phone, tablet, or other wireless-capable device--without connecting to an existing wireless network. Guidelines for using Wi-Fi Direct Make sure your computer or mobile device has the necessary software. � If you are using a computer, make sure you have installed the HP printer software. If you have not installed the HP printer software on the computer, connect to Wi-Fi Direct first and then install the printer software. Select Wireless when prompted by the printer software for a connection type. � If you are using a mobile device, make sure you have installed a compatible printing app. For more information, visit the HP Mobile Printing website at www.hp.com/go/mobileprinting. If a local version of this website is not available in your country/region or language, you might be directed to the HP Mobile Printing website in another country/region or language. Make sure Wi-Fi Direct for your printer is turned on. Up to five computers and mobile devices can use the same Wi-Fi Direct connection. Wi-Fi Direct can be used regardless of whether the printer is connected to a network using a wireless connection or not. Wi-Fi Direct cannot be used to connect a computer, mobile device, or printer to the Internet. To learn more about setting up a Wi-Fi Direct connection, visit www.hp.com/go/wpc-wirelessdirect . To turn Wi-Fi Direct on or off from the control panel On the printer control panel, press the Wi-Fi Direct button . When Wi-Fi Direct is turned on, the Wi-Fi Direct button glows steady white. Wi-Fi Direct connection security setting If the Wi-Fi Direct connection security for the printer is Automatic, the Wi-Fi Direct password is set to 12345678 and cannot be changed. If the Wi-Fi Direct connection security for the printer is set to Manual, you need to do one of the following to connect to the printer on your mobile device or compter. ENWW Connect to a wireless network with a router 13 � If the Wi-Fi Direct button is blinking, press it. � If the printer prints out a page with a PIN code, use the PIN to complete the connection to the device. TIP: You can also turn on Wi-Fi Direct or change the Wi-Fi Direct connection security setting from the EWS. To find the Wi-Fi Direct name and password, press and hold the Resume button seconds to print a Configuration Report. on the printer for 3 To print from a wireless-capable mobile device that supports Wi-Fi Direct NOTE: Available wireless connection methods vary depending on the operating system of your mobile device. For more information, visit www.hp.com/go/wpc-wirelessdirect . Make sure you have installed the latest version of HP Print Service Plugin on your mobile device (if using an Android device). You can download this plugin from the Google Play application store. 1. Make sure you have turned on Wi-Fi Direct on the printer. 2. Turn on Wi-Fi Direct on your mobile device. For more information, see the documentation provided with the mobile device. 3. From your mobile device, select a document from a print enabled application, and then select the option to print the document. The list of available printers appears. 4. From the list of available printers, choose the Wi-Fi Direct name. 5. Print your document. To print from a wireless-capable mobile device that does not support Wi-Fi Direct NOTE: Available wireless connection methods vary depending on the operating system of your mobile device. For more information, visit www.hp.com/go/wpc-wirelessdirect . Make sure you have installed a compatible printing app on your mobile device. For more information, visit the HP Mobile Printing website at www.hp.com/go/mobileprinting. If a local version of this website is not available in your country/region or language, you might be directed to the HP Mobile Printing website in another country/region or language. 1. Make sure you have turned on Wi-Fi Direct on the printer. 2. Turn on the Wi-Fi connection on your mobile device. For more information, see the documentation provided with the mobile device. NOTE: If your mobile device does not support Wi-Fi, you are not able to use Wi-Fi Direct. 14 Chapter 2 Connect your printer ENWW 3. From the mobile device, connect to a new network. Use the process you normally use to connect to a new wireless network or hotspot. Choose the Wi-Fi Direct name from the list of wireless networks shown. The network name is based on the name of your printer. Enter the Wi-Fi Direct password when prompted. 4. Print your document. To print from a wireless-capable computer 1. Make sure you have turned on Wi-Fi Direct on the printer. 2. Turn on the computer's Wi-Fi connection. For more information, see the documentation provided with the computer. NOTE: If your computer does not support Wi-Fi, you are not able to use Wi-Fi Direct. 3. From the computer, connect to a new network. Use the process you normally use to connect to a new wireless network or hotspot. Choose the Wi-Fi Direct name from the list of wireless networks shown. The network name is based on the name of your printer. Enter the Wi-Fi Direct password when prompted. 4. Print your document. ENWW Connect to a wireless network with a router 15 Wireless settings NOTE: This section is applicable to wireless printer models only. NOTE: Before proceeding with this section, check that your printer is not connected to your computer with a USB or Ethernet cable. To turn on or off the wireless capability of the printer Press the Wireless button to turn on or off the printer wireless capabilities. If the printer has an active connection to a wireless network, the Wireless button is blue. If wireless is turned off, the Wireless button will not be lit. To restore network settings to default settings Press and hold the Wireless button and the Cancel button at the same time for at least three seconds. The printer restarts and then the Wireless light starts blinking blue, indicating the printer is in Auto Wireless Connect (AWC) setup mode. You can now set up a wireless connection between the printer and your device. 16 Chapter 2 Connect your printer ENWW Connect to a wired (Ethernet) network NOTE: This section is applicable to Ethernet printer models only. 1. Make sure you have a network router with available Ethernet ports. 2. Make sure your computer is connected to the router. 3. Connect an Ethernet cable to the Ethernet port on the back of the printer. 4. Connect the other end of the Ethernet cable to an available port on the router. 5. Go to 123.hp.com to download the printer software. 6. Run the software to complete the setup. ENWW Connect to a wired (Ethernet) network 17 18 Chapter 2 Connect your printer ENWW 3 Configure your printer Configure the printer using the HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) Update the firmware Change the printer connection type (Windows 7) ENWW 19 Configure the printer using the HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) Use the HP Embedded Web Server to manage printing functions from your computer. View printer status information Determine the remaining life for all supplies and order new ones Receive notification of printer and supplies events View and change network configuration The HP Embedded Web Server works when the printer is connected to your computer via an IP-based network or USB. The HP Embedded Web Server does not support IPX-based printer connections. You do not have to have Internet access to open and use the HP Embedded Web Server. When the printer is connected to the network, you can connect to the HP Embedded Web Server directly, and it is automatically available. When the printer is connected via USB (not connected to the network) you use the HP Device Toolbox software to connect to the HP Embedded Web Server. NOTE: If the printer is connected to a Windows computer via USB, you must use the HP Device Toolbox software application to connect to the HP Embedded Web Server (EWS). HP Device Toolbox is available only if you installed the full printer software. Depending on how the printer is connected, some features might not be available. If the printer is connected to a Windows computer via a network, or to a Mac computer, additional software is not needed to connect to the EWS. NOTE: The HP Embedded Web Server is not accessible beyond the network firewall. Accessing and Using the Embedded Web Server (EWS) The following sections provide instructions for accessing and navigating the HP Embedded Web Server. Opening the HP Embedded Web Server (EWS) from the software (Windows 7) NOTE: HP Printer Assistant is part of the HP printer software for Windows 7 operating systems. Visit the product support site to find the software available for your printer and operating system. 1. Open the HP Printer Assistant. From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the printer name. 2. In the HP Printer Assistant, select Print, and then select HP Device Toolbox. Opening the HP Embedded Web Server (EWS) from a web browser The following requires a network connection. 1. Print a configuration page to determine the IP address or host name. 20 Chapter 3 Configure your printer ENWW a. Press and hold the Resume button for three seconds. b. Release the Resume button . 2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer configuration page. Press the Enter key on the computer keyboard. The EWS opens. NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer. Opening the HP Embedded Web Server (EWS) when using a Wi-Fi Direct connection 1. Set up a Wi-Fi Direct connection between your device and the printer. 2. Open a web browser, type the IP address 192.168.223.1 in the address line, and press the Enter key. The EWS opens. NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer. Navigating the HP Embedded Web Server The table below provides a summary of the features available through the HP Embedded Web Server. Table 3-1 HP Embedded Web Server Options Tab or section Description Home tab Provides printer, status, and configuration information. Device Status: Shows the printer status and shows the approximate percent life remaining of HP supplies. Supplies Status: Shows the approximate percent life remaining of HP supplies. Actual supply life remaining can vary. Consider having a replacement supply available to install when print quality is no longer acceptable. The supply does not need to be replaced unless the print quality is no longer acceptable. Device Configuration: Shows the information found on the printer configuration page and other device configuration settings. Network Summary: Shows the information found on the printer network configuration page and other network configuration settings. Event Log: Shows a list of all printer events and errors. Open Source Licenses: Shows a summary of the licenses for open source software programs that can be used with the printer. ENWW Configure the printer using the HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) 21 Table 3-1 HP Embedded Web Server Options (continued) Tab or section Description System tab Device Information: Provides basic printer and company information. Provides the ability to configure the Paper Setup: Change the default paper-handling settings for the printer. printer from your computer. Energy Settings: Change the default times for entering Sleep/Auto Off mode or automatic shut down. System Setup: Change the system defaults for the printer. Service: Make adjustments for environmental factors such as humidity and altitude, control archive print mode, change the USB speed, and restore factory default settings. Administration: Set or change the printer password, enable or disable PJL device access commands, specify signature check preference for firmware updates. NOTE: The System tab can be password-protected. If this printer is on a network, always consult with the administrator before changing settings on this tab. Copy tab Provides the ability to customize the default values for copy options. Use this tab to set the default values for copying, such as the number of copies, the default scale, paper settings, and other options. Networking tab (Network printer models only) Provides the ability to change network settings from your computer or mobile device. Network administrators can use this tab to control network-related settings for the printer when it is connected to an IP-based network. It also allows the network administrator to set up Wireless Direct and Google Cloud Print functionality. NOTE: The Network tab can be password-protected. If this printer is on a network, always consult with the administrator before changing settings on this tab. 22 Chapter 3 Configure your printer ENWW Configure IP network settings Use the following sections to configure the printer network settings. View or change network settings Use the HP Embedded Web Server to view or change IP configuration settings. 1. Open the HP Embedded Web Server (EWS). 2. Click the Networking tab to obtain network information. Change settings as needed. Rename the printer on a network To rename the printer on a network so that it can be uniquely identified, use the HP Embedded Web Server. 1. Open the HP Embedded Web Server (EWS). 2. Open the System tab. 3. On the Device Information page, the default printer name is in the Device Description field. You can change this name to uniquely identify this printer. NOTE: Completing the other fields on this page is optional. 4. Click the Apply button to save the changes. Manually configure IPv4 TCP/IP parameters Use the EWS to manually set an IPv4 address, subnet mask, and default gateway. 1. Open the HP Embedded Web Server (EWS). 2. On the Networking tab, click IPv4 Configuration in the left navigation pane. 3. From the IP Preferred Address Method drop-down, select Manual, and then edit the IPv4 configuration settings. 4. Click the Apply button. Assign or change the system password using the HP Embedded Web Server Assign an administrator password for access to the printer and the HP Embedded Web Server so that unauthorized users cannot change the printer settings. 1. Open the HP Embedded Web Server (EWS). 2. On the System tab, click the Administration link in the left navigation pane. 3. In the area labeled Product Security, enter the password in the Password field. 4. Re-enter the password in the Confirm Password field. 5. Click the Apply button. NOTE: Make note of the password and store it in a safe place. ENWW Configure the printer using the HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) 23 Change energy-conservation settings The printer includes several economy features to conserve energy and supplies. Set the Sleep/Auto Off After Inactivity setting Use the EWS to set the amount of idle time before the printer enters sleep mode. Complete the following procedure to change the Sleep/Auto Off After Inactivity setting: 1. Open the HP Embedded Web Server (EWS). Use the HP Smart app to access the EWS, if available. Use the HP Printer Assistant for Windows 7 systems. Press and hold the Resume button to print a configuration page, then navigate to the IP address shown on the printer configuration page. NOTE: If you receive a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer. 2. Click the System tab, and then select Energy Settings. 3. From the Sleep/Auto Off After Inactivity drop-down, select the time for the delay. 4. Click the Apply button. Set the Shut Down After Inactivity delay and configure the printer to use 1 watt or less of power Use the EWS to set the amount of time before the printer shuts down. NOTE: After the printer shuts down, the power consumption is 1 watt or less. Complete the following procedure to change the Shut Down After Inactivity setting: 1. Open the HP Embedded Web Server (EWS). Use the HP Smart app to access the EWS, if available. Use the HP Printer Assistant for Windows 7 systems. Press and hold the Resume button to print a configuration page, then navigate to the IP address shown on the printer configuration page. NOTE: If you receive a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer. 2. Click the System tab, and then select Energy Settings. 3. From the Shut Down After Inactivity drop-down, select the time for the delay. NOTE: The default value is 4 hours. 4. Click the Apply button. 24 Chapter 3 Configure your printer ENWW Set the Delay Shut Down setting Use the EWS to select whether or not the printer delays shutting down after the Power button is pressed. Complete the following procedure to change the Delay Shut Down setting: 1. Open the HP Embedded Web Server (EWS). Use the HP Smart app to access the EWS, if available. Use the HP Printer Assistant for Windows 7 systems. Press and hold the Resume button to print a configuration page, then navigate to the IP address shown on the printer configuration page. NOTE: If you receive a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer. 2. Click the System tab, and then select Energy Settings. 3. Select or clear the Delay when ports are active option. NOTE: When this option is selected the printer will not shut down unless all ports are inactive. An active network link will prevent the printer from shutting down. ENWW Configure the printer using the HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) 25 Update the firmware HP offers periodic printer updates. Follow these steps to update the printer firmware for a single printer. Update the firmware using the Firmware Update Utility Use these steps to manually download and install the Firmware Update Utility from HP.com. NOTE: This method is the only firmware update option available for printers connected to the computer via a USB cable. It also works for printers connected to a network. NOTE: You must have a print driver installed in order to use this method. 1. Go to www.hp.com/go/support, select your country/region or language, and then click the Software and Drivers link. 2. Type the printer name in the search field, press the Enter button, and then select the printer from the list of search results. 3. Select the operating system. 4. Under the Firmware section, locate the Firmware Update Utility. 5. Click Download, click Run, and then click Run again. 6. When the utility launches, select the printer from the drop-down list, and then click Send Firmware. NOTE: To print a configuration page to verify the installed firmware version before or after the update process, click Print Config. 7. Follow the on-screen instructions to complete the installation, and then click the Exit button to close the utility. 26 Chapter 3 Configure your printer ENWW Change the printer connection type (Windows 7) If you previously set up a USB, Ethernet, or wireless connection and now want to change the connection type, you can do so using the HP Printer Assistant software. NOTE: To set up an Ethernet connection, you must have an Ethernet-capable printer model. To set up a wireless connection, you must have a wireless-capable printer model. NOTE: HP Printer Assistant is part of the HP printer software for Windows 7 operating systems. Visit the product support site to find the software available for your printer and operating system. 1. Open the HP Printer Assistant. From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the printer name. 2. In the HP Printer Assistant, select Tools from the navigation bar, and then select Device Setup & Software. Follow the on-screen instructions to set up the printer on your wireless network. 3. Follow the on-screen instructions for the type of connection you are setting up. ENWW Change the printer connection type (Windows 7) 27 28 Chapter 3 Configure your printer ENWW 4 Load media Configure the input tray for different paper sizes Load paper Load and print envelopes Load and print labels Configure the input tray for different paper sizes NOTE: This section is applicable only to printer models that support Legal and Oficio paper sizes. Some printer models support Legal and Oficio paper sizes. If your printer model supports these paper sizes, you will need to change the orientation of the paper-length guide when you switch between large and small paper sizes. To determine if your printer supports Legal/Oficio paper, compare the paper-length guide on your printer to the following images. 1 Printer does not support Legal/ Oficio paper. 2 Printer supports Legal/ Oficio paper. ENWW Configure the input tray for different paper sizes 29 Paper-guide orientation To load A4/Letter or larger paper, envelopes or labels, the paper-length guide must be in this orientation: To load paper smaller than A4/Letter, the paper-length guide must be in this orientation: To turn the paper-length guide 1. Remove the input tray cover, if needed. 2. Remove all paper from the input tray. 30 Chapter 4 Load media ENWW 3. Slide the paper-length guide to the outside edge of the input tray. NOTE: The guide is shown here in the correct orientation for A4/Letter or larger paper. 4. Tilt up the input tray slightly and pull it off the printer. 5. Slide the paper-length guide off the input tray, turn it around, and then slide it back onto the track in the tray. NOTE: The guide is shown being turned for loading paper smaller than A4/Letter. To load larger paper, turn the guide in the opposite direction. 6. Reinstall the input tray. ENWW Configure the input tray for different paper sizes 31 Load paper The following information describes how to load paper into the input tray. NOTE: To avoid paper jams: Never add or remove paper from the input tray during printing. Before loading the input tray, remove all of the paper from the input tray and straighten the stack. Use paper that is not wrinkled, folded, or damaged. To load paper 1. Remove the input tray cover. 2. Remove paper from the input tray, if any. 3. Check that the paper-length guide is in the proper orientation for the paper size you are loading. For more information, see Configure the input tray for different paper sizes on page 29. 4. Slide the paper guides outward to make room for the paper. NOTE: For Legal size paper, extend the paper-length guide off the edge of the tray and check that "LGL" shows in the window. NOTE: The paper-length guide is shown here in the proper orientation for A4/Letter or larger paper. To load smaller paper, the guide must be turned in the opposite direction. For more information, see Configure the input tray for different paper sizes on page 29. 32 Chapter 4 Load media ENWW 5. Flex or fan the edge of the paper stack to separate the pages before loading. 6. Insert the stack of paper into the input tray with the top forward and the side to be printed on facing up. Push the paper all the way in until it contacts the rear stop. 7. Slide the paper guides to the edges of the paper stack until they stop. 8. Reinstall the input tray cover. NOTE: The cover cannot be used when paper larger than A4/Letter is loaded. ENWW Load paper 33 Load and print envelopes To load envelopes 1. Remove the input tray cover. 2. Slide the paper guides to the edges of the input tray. 3. Remove all paper from the input tray. 4. Check that the paper-length guide is in the proper orientation for loading envelopes. For more information, see Configure the input tray for different paper sizes on page 29. 5. Insert the envelope into the middle of the input tray, with the short, postage end toward the back of the tray. The side to be printed on should face up. 6. Slide the paper guides to the edges of the envelope until they stop. 34 Chapter 4 Load media ENWW 7. Reinstall the input tray cover. To print envelopes 1. From the software program, select the Print option. 2. Select the printer from the list of printers. 3. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Preferences, Options, Printer Setup, Printer Properties, or Printer. 4. Click or tap the Paper/Quality tab. 5. In the Media drop-down list, select Envelope. 6. Click the OK button to close the Document Properties dialog box. 7. In the Print dialog box, click the OK button to print the job. ENWW Load and print envelopes 35 Load and print labels To load labels 1. Remove the input tray cover. 2. Slide the paper guides to the edges of the input tray. 3. Remove all paper from the input tray. 4. Check that the paper-length guide is in the proper orientation for loading labels. For more information, see Configure the input tray for different paper sizes on page 29. 5. Insert the sheet of labels into the middle of the input tray, with the top edge of the sheet toward the back of the tray. The side to be printed on should face up. 36 Chapter 4 Load media ENWW 6. Slide the paper guides to the edges of the sheet until they stop. 7. Reinstall the input tray cover. To print labels 1. From the software program, select the Print option. 2. Select the printer from the list of printers. 3. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Preferences, Options, Printer Setup, Printer Properties, or Printer. 4. Click the Paper/Quality tab. 5. In the Media drop-down list, select Labels. 6. Click the OK button to close the Document Properties dialog box. 7. In the Print dialog box, click the OK button to print the job. ENWW Load and print labels 37 38 Chapter 4 Load media ENWW 5 Print Print using a Windows computer Print using a Mac computer Print with mobile devices NOTE: When the Power light is blinking and all other control panel lights are off, the printer is initializing, cooling down, performing automatic cleaning routines, or shutting down. When the printer is cooling down, print jobs might pause. Print jobs will continue when the engine is ready. This might take several minutes. To provide productive printing, this printer may automatically enter cool down mode under certain environmental conditions when required. ENWW 39 Print using a Windows computer The following procedure describes the basic printing process for Windows. 1. For wireless printing, make sure your printer is connected to the same network as your computer or device. If you want to print without connecting to a router, use Wi-Fi Direct. 2. From the software program, select the Print option. 3. Select the printer from the list of printers. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences. 5. Click or tap the tabs in the print driver to configure the available options. 6. Click or tap the OK button to return to the Print dialog box. Select the number of copies to print from this screen. 7. Click or tap the OK button to print the job. Select the paper type (Windows) 1. From the software program, select the Print option. 2. Select the printer from the list of printers. 3. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences. 4. Click or tap the Printing Shortcuts tab. 5. From the Paper Type drop-down list, select the correct paper type, and then click or tap the OK button to close the Properties or Preferences dialog box. 6. In the Print dialog box, click the OK button to print the job. 40 Chapter 5 Print ENWW Manually print on both sides (Windows) 1. From the software program, select the Print option. 2. Select the printer from the list of printers. 3. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences. 4. Click the Layout tab. 5. Select the appropriate duplex option from the Print on Both Sides Manually drop-down list, and then click the OK button. 6. In the Print dialog box, click the OK button to print the job. The printer will print the first side of all the pages in the document first. 7. Retrieve the printed stack from the output bin, and place it with the printed-side facing down, top edge first in the input tray. 8. At the computer, click the OK button to print the second side of the job. 9. If prompted, select the appropriate control panel button to continue. Print multiple pages per sheet (Windows) 1. From the software program, select the Print option. 2. Select the printer from the list of printers. 3. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences. 4. Click or tap the Layout tab. 5. Select the correct Orientation option. 6. Select the number of pages you want to print on each sheet from the Pages per Sheet option. 7. Windows 7 only: Click or tap the Advanced button. 8. Select how you want the pages to be arranged on each sheet from the Pages per Sheet Layout option. 9. Windows 7 only: Click or tap the OK button to close the Advanced Options dialog box. 10. Click or tap the OK button to close the Properties or Preferences dialog box. ENWW Print using a Windows computer 41 Print using a Mac computer Instructions for HP AirPrint-compatible printers and Mac computers with macOS and OS X 10.7 (Lion) and later. You can print from a Mac computer that is running AirPrint as long as the printer is connected to the computer through a Wi-Fi network connection. When you use AirPrint, you do not need to download a driver to your computer. To connect the printer 1. Connect the printer and the computer: For wireless printing, verify that the printer has a good wireless connection and is connected to the same network as the computer. For USB-connected printers, connect the printer to the computer via USB cable. 2. Open System Preferences on the computer, and select Printers and Scanners. 3. Click (+) and choose the printer from the displayed list of printers, and then click Add. To print Once connected, use the Print command from your application or program to display the printing options. Select your printer from the list of printers available for your computer and applications. Refer to the documentation or help provided with your application for additional information. 42 Chapter 5 Print ENWW Print with mobile devices NOTE: This section is applicable to wireless printer models only. You can print documents and photos directly from your mobile devices, including iOS, Android, Windows Mobile, Chromebook and Amazon Kindle. NOTE: You can also use the HP Smart app to print from mobile devices. 1. Make sure your printer is connected to the same network as your mobile device. If you want to print without connecting to a router, use Wi-Fi Direct to print from a mobile device. 2. Enable printing on your mobile device: iOS: Use the Print option from the Share menu. NOTE: Devices running iOS 4.2 or later have AirPrint preinstalled. Android: Download the HP Print Service Plugin (supported by most Android devices) from the Google Play Store and enable it on your device. Windows Mobile: Tap Print from the Device menu. NOTE: If your printer is not listed, you might need to do a one-time setup of the printer using the Add Printer wizard. Chromebook: Download and install the HP Print for Chrome app from the Chrome Web Store to enable Wi-Fi printing. Amazon Kindle Fire HD9 and HDX: The first time you select Print on your device, the HP Print Service Plugin is automatically downloaded to enable mobile printing. NOTE: For detailed information about enabling printing from your mobile devices, visit the HP Mobile Printing website ( www.hp.com/go/mobileprinting ). If a local version of this website is not available in your country/region or language, you might be directed to the HP Mobile Printing website in another country/region or language. 3. Make sure the loaded paper matches the paper settings of the printer. Accurately setting the paper size for the paper that is loaded enables your mobile device to know what paper size it is printing. ENWW Print with mobile devices 43 44 Chapter 5 Print ENWW 6 Copy Make a copy Copy identification card ENWW 45 Make a copy Follow these steps to make a copy from the scanner glass: 1. Load the document on the scanner glass according to the indicators on the printer. 2. Press the Menu button to choose any of the following copy settings. Select the Number of Copies setting , and then use the arrow keys copies. to adjust the number of Select the Lighter/Darker setting setting for the current copy job. , and then use the arrow keys to adjust the darkness Select the Enlarge/Reduce setting , and then use the arrow keys percentage of the copy job. to adjust the size 3. Press the Copy button to start copying. 46 Chapter 6 Copy ENWW Copy identification card Use the ID Copy feature to copy both sides of identification card, or other small-size documents, onto the same side of one sheet of paper. The printer prints both images at the same time. 1. Place the ID card on the scanner glass. Check the label for correct placement. 2. Close the scanner lid and press the ID Copy button to start copying. When it finishes, the Open Lid light blinks and "P2" appears on the display, prompting you to flip over the document on the scanner glass to copy the second side. 3. Place the second side of the ID card on the same section of the scanner glass. 4. Press the Resume button to start copying the second side. ENWW Copy identification card 47 48 Chapter 6 Copy ENWW 7 Scan Scan using the HP Smart App Scan using the HP Scan software (Windows 7) ENWW 49 Scan using the HP Smart App The HP Smart App provides advanced scanning features specific to the capabilities of your device. In addition, due to a program of continuous improvement, new functionality is added to the application on a regular basis. Check online for the latest information and updates. Using the HP Smart App to scan from a Windows computer The HP Smart App is compatible with Windows version 10 and later. Your printer must be connected to the same network as the computer. Go online for the latest information on installing and using the features of HP Smart App for Windows. Using the HP Smart App to scan from a Mac OS computer Your printer must be connected to the same network as the computer. Go online for the latest information on installing and using the features of HP Smart App for OS X. 50 Chapter 7 Scan ENWW Scan using the HP Scan software (Windows 7) Use the HP Scan software to initiate scanning from software on your computer. You can save the scanned image as a file or send it to another software application. 1. Load the document on the scanner glass according to the indicators on the printer. 2. Open the HP Printer Assistant. From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the printer name. 3. In the HP Printer Assistant, select Scan, and then select Scan a Document or Photo. 4. Adjust the settings if necessary. 5. Click Scan. ENWW Scan using the HP Scan software (Windows 7) 51 52 Chapter 7 Scan ENWW 8 Manage toner, media, and parts Check the toner level Reload toner Replace the imaging drum Order supplies, media, and parts ENWW 53 Check the toner level When the toner in the printer runs low, you will need one or two HP Toner Reload Kits to add toner. You can purchase original HP Toner Reload Kits from www.hp.com/go/suresupply or your local HP reseller. Check the toner level indicator on the front of the printer to determine when to add toner. NOTE: Always check the Reload Status light can be added. next to the reload port to determine whether or not toner Toner can be added when the Reload Status light next to the reload port glows white. Toner cannot be added when the light is off. If the light is off, there may still be too much toner to accept a full reload, or the imaging drum may need to be replaced soon. Full: Toner level is high and more toner cannot be added at this time. Fill: Toner level is low. "+1" means one Toner Reload Kit can be added. Low: Toner level is low. "+2" means two Toner Reload Kits can be added. Very Low: Toner is depleted. Printer will not print until toner is added. 54 Chapter 8 Manage toner, media, and parts ENWW Reload toner Use the Reload Status light (near the reload port) and the toner level indicator (on the front of the printer) to determine when to add toner. To reload toner 1. Make sure the printer is powered on and the Reload Status light cannot be added when the light is off. is glowing steady white. Toner 2. Shake the Toner Reload Kit for at least 10 seconds. You should hear the ball inside mixing the toner. 3. Remove the ring and the cap. 4. Lift the scanner to access the reload port. 5. Uncover the reload port. ENWW Reload toner 55 6. Insert the Toner Reload Kit into the reload port and rotate it clockwise 180� until it stops. 7. Push the plunger down completely until you hear a click. IMPORTANT: If the white label at the top of the plunger is still visible, the plunge is incomplete. Pull up the plunger and push it down again until the white label disappears. 8. Rotate the Toner Reload Kit counterclockwise 180� to disengage it from the port. Remove the kit from the port and recycle it. NOTE: If you are unable to rotate the kit, the plunger is not all the way down. Repeat steps 7 and 8. If you still cannot undock the kit, press the Cancel button on the control panel, remove and thoroughly shake the kit, and then try again. 56 Chapter 8 Manage toner, media, and parts ENWW 9. Cover the reload port. ENWW Reload toner 57 Replace the imaging drum To replace the imaging drum 1. Lift the scanner. 2. Lift the top cover. 3. Remove and recycle the used imaging drum. 58 Chapter 8 Manage toner, media, and parts ENWW 4. Remove the orange cover from the new imaging drum, while carefully pulling the two tabs out of the imaging drum as you remove the cover. 5. Shake the new imaging drum. 6. Insert the new imaging drum in the printer. 7. Lower the top cover. ENWW Replace the imaging drum 59 8. Lower the scanner. 60 Chapter 8 Manage toner, media, and parts ENWW Order supplies, media, and parts Table 8-1 Ordering information Order supplies and paper Order genuine HP parts or accessories Order through service or support providers General information Order using the HP Embedded Web Server (EWS) www.hp.com/go/suresupply https://parts.hp.com Contact an HP-authorized service or support provider. www.hp.com/support To access, in a supported Web browser on the computer, enter the printer IP address or host name in the address/URL field. The EWS contains a link to the HP SureSupply Web site, which provides options for purchasing Original HP supplies. Table 8-2 Supplies Item Description HP 103A/143A Black Original Neverstop Laser Toner Reload Kit One toner reload kit HP 103AD/143AD Dual Pack Black Original Neverstop Laser Toner Package of two toner reload kits. Reload Kit HP 104A/144A Black Original Laser Imaging Drum Replacement imaging drum ENWW Order supplies, media, and parts 61 62 Chapter 8 Manage toner, media, and parts ENWW 9 Solve problems HP support Interpret control-panel light patterns Restore the factory-set defaults Printer does not pick up paper or misfeeds Clear paper jams Improve print quality Resolving print quality problems Improve copy and scan image quality Solve wireless network problems Solve Ethernet connection problems ENWW 63 HP support For the latest product updates and support information, visit the product support website at www.support.hp.com. HP online support provides a variety of options for help with your printer: Get software and drivers: Download software, drivers, and firmware you need for the printer. Ask the community: Join the community forums to find solutions, ask questions, and share tips. HP Diagnostic Tools: Use HP online tools to detect your printer and find recommended solutions. Contact HP If you need help from an HP technical support representative to solve a problem, visit the Contact Support website. The following contact options are available at no cost for in-warranty customers (HP agent-assisted support for out-of warranty customers may require a fee): Chat with an HP support agent or the HP Virtual Agent online. Call an HP support agent. When contacting HP support, be prepared to provide the following information: Product name (located on the printer) Product number (located on the label on the back of the printer) Serial number (located on the back or bottom of the printer) Register printer By taking just a few minutes to register, you can enjoy quicker service, more efficient support, and product support alerts. If you did not register your printer while installing the software, you can register now at http://www.register.hp.com. Additional warranty options Extended service plans are available for the printer at additional costs. Go to www.support.hp.com, select your country/region and language, then explore the extended warranty options available for your printer. 64 Chapter 9 Solve problems ENWW Additional information Go to www.hp.com/support . Select your country/region. Enter the product name, and then select Search Instructions are available for performing various tasks, such as the following: Troubleshooting your printer Printing from various applications, and from various devices Obtaining support Scanning general photo or document You will find documents, videos, and many other resources to help you get the most from your printer. ENWW HP support 65 Interpret control-panel light patterns Table 9-1 Status-light legend Example symbol for "light blinking" Example symbol for "light on" Table 9-2 Control-panel light patterns Light status Code on display Resume light and Cancel light are on. Go/01 Go/02 Go/04 Attention light is blinking. Paper light, Resume light, and Cancel light are on. Go/03 Wi-Fi Direct light is blinking. Cancel light is Go/06 on. State of the printer Action The printer is in manualfeed mode for printing envelopes or labels. The printer is processing a manual duplex job. The printer received a request for Google Cloud Print registration Load an envelope or sheet of labels into the input tray, and then press the Resume button to continue. Or press the Cancel button job. to cancel the current Load the pages into the input tray to print the second sides, and then press the Resume button to continue. Or press the Cancel button current job. to cancel the Press the Resume button or press the Cancel button to continue to stop. The paper type or size loaded in the input tray is different than the paper type or size specified in the print job settings. Load the paper type and size that matches the print job settings into the input tray, or press the Resume button to continue with the currently loaded paper. Alternately, you can press the Cancel button to cancel the current job. The printer has received a request to connect to this printer using Wi-Fi Direct. Press the Wi-Fi Direct button to connect or press the Cancel button to stop. 66 Chapter 9 Solve problems ENWW Table 9-2 Control-panel light patterns (continued) Light status Code on display State of the printer The Open Lid light is blinking until the lid is P2 opened. An ID Copy job has been started. The Resume light blinks after the lid is opened. Action When the Open Lid light blinks, open the lid and turn over the identification card, close the lid, and then press the Resume button to continue. Or press the Cancel button job. to cancel the current The Cancel light is on. Attention light and Paper light are blinking. Er/01 Cancel light is on. The input tray is empty. Load the input tray or press the Cancel button to cancel the current job. Attention light is blinking. Er/02 A door is open. Verify that the top cover is fully closed. Attention light is blinking. Resume light, Paper light, and Cancel light are on. Er/04 Paper is jammed in the input tray. Clear the jam. Press the Resume button to continue. Attention light is blinking. Paper light and Er/05 Cancel light are on. Paper is jammed in the imaging drum area. Clear the jam. Toner Warning light (on the toner level indicator) is blinking (amber). Reload Status light (next to the reload port) is on (white). Er/08 The toner level is too low for Add toner using a Toner Reload Kit. printing. Attention light and Imaging Drum light are Er/09 blinking. Reload Status light (next to the reload port) is amber and blinking rapidly. Er/11 The imaging drum has reached the end of its service life and must be replaced. Replace the imaging drum. There is a problem with the Toner Reload Kit. Use a different Toner Reload Kit. You must wait until the Reload Status light turns white before attempting to reload toner. ENWW Interpret control-panel light patterns 67 Table 9-2 Control-panel light patterns (continued) Light status Code on display State of the printer Action Attention light is blinking and Imaging Drum light is on. Er/07 The imaging drum is missing Install or reinstall the imaging drum. or incorrectly installed. Er/12 There is a problem with the Use a different imaging drum. imaging drum. Er/27 There is a problem reading the toner level. Remove and shake the imaging drum, and then reinstall it. Er/28 Imaging drum seal in place. Remove the seal on the imaging drum. Attention light is on. Er/20 There is a problem detected by the imaging drum sensor. Er/30 There is an issue with the flatbed scanner. Turn off the device and then turn it on. If the problem persists, contact HP support. Er/36 Paper wrap jam. Contact HP support. A service call is required to clear the jam without damaging the print engine. Er/50 Er/51 There is an issue with the print engine. Turn off the device and then turn it on. If the problem persists, contact HP support. Er/52 Er/54 Er/55 Er/66 There is a problem with the Turn off the device and then turn it on. If wireless hardware. the problem persists, contact HP support. Reload Status light (next to the reload port) is amber and blinking rapidly. Er/31 The toner level is full and the printer cannot accept additional toner at this time. Remove the Toner Reload Kit and wait until the Reload Status light turns white before attempting to reload toner. Er/32 The printer cannot accept additional toner at this time either because it is busy, or the imaging drum is too close to the end of its useful life. Remove the Toner Reload Kit and wait until the Reload Status light turns white before attempting to reload toner. Er/33 The previous Toner Reload Kit was not completely emptied into the printer. Remove the current Toner Reload Kit, reinstall the previous Toner Reload Kit, and make sure that the toner is dispensed completely into the printer. Er/34 There is a problem with the Toner Reload Kit in the reload port. Use a different Toner Reload Kit to add toner. You must wait until the Reload Status light turns white before attempting to reload toner. Toner Warning light (on the toner level indicator) and Reload Status light (next to the reload port) are blinking amber. Er/35 There is a problem with the Toner Reload Kit docking motor. Clear any debris from the reload port. 68 Chapter 9 Solve problems ENWW Table 9-2 Control-panel light patterns (continued) Light status Code on display State of the printer Wireless light is on (amber) and Cancel light is blinking. Er/61 An error occurred when attempting a wireless WPS connection. Action Press the Cancel button to continue. Attention light is blinking and Resume light Er/66 is on. Er/81 The wireless hardware is not detected. Press the Resume button to continue without the wireless hardware. Incorrect firmware has been loaded. Press the Resume button Load the correct firmware. to continue. ENWW Interpret control-panel light patterns 69 Restore the factory-set defaults Restoring the factory-set defaults returns all of the printer and network settings to the factory defaults. It will not reset the page count. To restore the printer to the factory-default settings, follow these steps. CAUTION: Restoring the factory-set defaults returns all of the settings to the factory defaults. 1. Open the HP Embedded Web Server (EWS). For more information, see the Accessing and Using the Embedded Web Server (EWS) section of this User Guide. 2. On the System tab, click Service. 3. In the Restore Defaults area, click the Restore defaults button. The printer automatically restarts. 70 Chapter 9 Solve problems ENWW Printer does not pick up paper or misfeeds Introduction The following solutions can help solve problems if the printer is not picking up paper from the input tray or is picking up multiple sheets of paper at one time. Either of these situations can result in paper jams. The product does not pick up paper The product picks up multiple sheets of paper The product does not pick up paper If the product does not pick up paper from the input tray, try these solutions. 1. Open the product and remove any jammed sheets of paper. 2. Load the correct size of paper for your job. 3. Make sure you select the correct paper size and type when setting up the print job. 4. Make sure the paper guides in the input tray are adjusted correctly for the size of paper. 5. The rollers above the input tray might be contaminated. Clean the rollers with a lint-free cloth dampened with warm water. The product picks up multiple sheets of paper If the product picks up multiple sheets of paper from the input tray, try these solutions. 1. Remove the stack of paper from the input tray and flex it, rotate it 180 degrees, and flip it over. Return the stack of paper to the input tray. 2. Use only paper that meets HP specifications for this product. 3. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package. 4. Make sure the input tray is not overfilled. If it is, remove the entire stack of paper from the tray, straighten the stack, and then return some of the paper to the input tray. 5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. 6. Make sure the printing environment is within recommended specifications. ENWW Printer does not pick up paper or misfeeds 71 Clear paper jams Introduction The following information includes instructions for clearing paper jams from the printer. Jam locations Frequent or recurring paper jams Clear jams from the input tray Clear jams from inside the product Clear jams from the output areas Jam locations Jams can occur at the following locations in the product. 1 Internal areas 2 Output bin 3 Input tray NOTE: Jams can occur in more than one location. 72 Chapter 9 Solve problems ENWW Frequent or recurring paper jams Follow these steps to solve problems with frequent paper jams. If the first step does not resolve the problem continue with the next step until you have resolved the problem. 1. If paper has jammed in the printer, clear the jam and then print a configuration page to test the printer. 2. Check that the input tray is configured for the correct paper size and type. Adjust paper settings if necessary. a. Print a configuration page to determine the IP address or host name. i. Press and hold the Resume button for three seconds. ii. Release the Resume button. b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer configuration page. Press the Enter key on the computer keyboard. The EWS opens. NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer. c. Click the System tab, and then click the Paper Setup page. d. From the Tray 1 Type drop-down list, select the type of paper that is in the input tray. e. From the Tray 1 Size drop-down list, select the size of paper that is in the input tray. NOTE: You can also use the Default Paper Type and Default Paper Size options to change the default settings to match the paper you use most frequently. 3. Turn the printer off, wait 30 seconds, and then turn it on again. 4. Print a configuration page to test the printer. a. Press and hold the Resume button for three seconds. b. Release the Resume button. If none of these steps resolves the problem, the printer might need service. Contact HP customer support. ENWW Clear paper jams 73 Clear jams from the input tray CAUTION: Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty. When removing jammed media, pull the jammed media straight away from the product. Pulling jammed media out of the product at an angle can damage the product. NOTE: Depending on where the jam is located, some of the following steps might not be necessary. 1. Lift the scanner. 2. Lift the top cover, and then remove the imaging drum. CAUTION: To prevent damage, do not expose the imaging drum to light. Cover it with a piece of paper. 3. Remove the media stack from the input tray. 74 Chapter 9 Solve problems ENWW 4. With both hands, grasp the side of the jammed media that is most visible (this includes the middle), and carefully pull it free from the product. 5. Reinstall the imaging drum, and then lower the top cover. ENWW Clear paper jams 75 Clear jams from inside the product CAUTION: Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty. When removing jammed media, pull the jammed media straight away from the product. Pulling jammed media out of the product at an angle can damage the product. 1. Lift the scanner. 2. Lift the top cover, and then remove the imaging drum. CAUTION: To prevent damage, do not expose the imaging drum to light. Cover it with a piece of paper. 3. If you can see the jammed paper, carefully grasp the jammed paper, and slowly pull it out of the product. 76 Chapter 9 Solve problems ENWW 4. Reinstall the imaging drum, and then lower the top cover. 5. Lower the scanner. ENWW Clear paper jams 77 Clear jams from the output areas CAUTION: Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty. 1. Lift the scanner. 2. Carefully grasp the jammed paper in the output bin area, and slowly pull it out of the printer. 3. Lower the scanner. 78 Chapter 9 Solve problems ENWW Improve print quality Introduction Reprint the document Check the toner level Update the printer firmware Print from a different software program Check the paper type and print quality settings for the print job Visually inspect the imaging drum Check paper and the printing environment Adjust Print Density Introduction Print-quality problems, such as smears, streaks, missing toner, and so on, can often be resolved using the same steps, no matter the specific symptoms. Try the following steps in the order presented as a starting point for resolving print quality issues. For information about resolving specific image defects, see the Resolving print quality problems section of this User Guide. Reprint the document Reprint the document. Print quality defects can be intermittent in nature or can go away completely with continued printing. Check the toner level If the toner level is low, reload toner. For more information, see the Check the toner level section of this User Guide. Update the printer firmware Try upgrading the printer firmware. For more information, see the Update the firmware section of this User Guide. Print from a different software program Try printing from a different software program. If the page prints correctly, the problem is with the software program from which you were printing. Check the paper type and print quality settings for the print job Check the paper type and print quality settings when printing from a software program and the printed pages have smears, fuzzy or dark print, curled paper, scattered dots of toner, loose toner, or small areas of missing toner. Make sure the paper type setting matches the type of paper loaded in the printer. ENWW Improve print quality 79 Check the paper type loaded in the printer 1. Remove the input tray cover. 2. Verify that the input tray is loaded with the correct type of paper. 3. Reinstall the input tray cover. Check the paper type and print quality settings (Windows) 1. From the software program, select the Print option. 2. Select the printer, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. Expand the Paper Type option to see the paper types that are available. 5. Select the option for the type of paper you are using. 6. From the Print Quality drop-down list, select an option. Select lower quality to print faster and save ink, or higher quality to obtain sharper prints. 7. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job. Check the paper type and print quality settings (OS X) 1. Click the File menu, and then click the Print option. 2. In the Printer menu, select the printer. 3. Choose paper type from the Media & Quality option.. 80 Chapter 9 Solve problems ENWW 4. Select a print quality option. Select lower quality to print faster and save ink, or higher quality to obtain sharper prints. 5. Click the Print button. Visually inspect the imaging drum Follow these steps to inspect the imaging drum. 1. Remove the imaging drum from the printer, and verify that the sealing tape has been removed. 2. Check the memory chip for damage (for example, broken edges or a scratched surface). The memory chip is located on the part of the imaging drum that is closest to the reload port when the drum is installed. 3. Examine the surface of the green roller on the imaging drum. CAUTION: Do not touch the green roller on the imaging drum. Fingerprints on this surface can cause print-quality problems. 4. If you see any scratches, fingerprints, or other damage on the imaging drum, replace the imaging drum. 5. Reinstall the imaging drum, and print a few pages to see if the problem has resolved. Check paper and the printing environment Step one: Use paper that meets HP specifications Some print-quality problems arise from using paper that does not meet HP specifications. Make sure that the paper type, size, and weight are supported by the printer. Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids, staples, and curled or bent edges. Use paper that has not been previously printed on. Use paper that does not contain metallic material, such as glitter. Use paper that is designed for use in laser printers. Do not use paper that is designed only for use in Inkjet printers. Use paper that is not too rough. Using smoother paper generally results in better print quality. If print quality issues persist on good quality paper that is within the HP specifications, and you have also tried the other recommended solutions, try using paper from a different package. Step two: Check the environment The environment can directly affect print quality and is a common cause for print-quality or paper-feeding issues. Try the following solutions: Move the printer away from drafty locations, such as open windows or doors, or air-conditioning vents. Make sure the printer is not exposed to temperatures or humidity outside of printer specifications. Do not place the printer in a confined space, such as a cabinet. ENWW Improve print quality 81 Place the printer on a sturdy, level surface. Remove anything that is blocking the vents on the printer. The printer requires good air flow on all sides, including the top. Protect the printer from airborne debris, dust, steam, grease, or other elements that can leave residue inside the printer. Adjust Print Density Complete the following steps to adjust the print density. 1. Open the HP Embedded Web Server (EWS). Use the HP Smart app to access the EWS, if available. Use the HP Printer Assistant for Windows 7 systems. Press and hold the Resume button to print a configuration page, then navigate to the IP address shown on the printer configuration page. NOTE: If you receive a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer. 2. Click the System tab, and then select System Setup from the left navigation pane. 3. Select the correct density settings. 4. Click Apply to save the changes. 82 Chapter 9 Solve problems ENWW Resolving print quality problems The following information provides troubleshooting steps for solving specific image defect issues, including the following defects: Light print Gray background or dark print Blank pages Black pages Dark or light bands Dark or light streaks Missing toner Skewed images Curled paper Find the example in this section that matches the print quality issue you are experiencing and follow the provided solution steps. The following examples depict letter-size paper that has passed through the printer short-edge first. NOTE: The term "fusing" refers to the part of the printing process where toner is affixed to paper. Table 9-3 Light print Description Light print: The printed content on the entire page is light or faded. Sample Possible solutions 1. Reprint the document. 2. Remove the imaging drum, and then shake it to redistribute the toner. 3. Make sure that the imaging drum is installed correctly. 4. Print a configuration report and check for life and usage of the imaging drum. 5. If the toner is low, reload toner. 6. If the problem persists, go to support.hp.com. ENWW Resolving print quality problems 83 Table 9-4 Gray background or dark print Description Sample Gray background or dark print: The image or text is darker than expected. Table 9-5 Blank page -- No print Description Sample Blank page -- No print: The page is completely blank and contains no printed content. Table 9-6 Black page Description Black page: The entire printed page is black. Sample 84 Chapter 9 Solve problems Possible solutions 1. Make sure that the paper in the input tray has not already been run through the printer. 2. Use a different paper type. 3. Reprint the document. 4. From the printer EWS, go to the Adjust Toner Density menu, and then adjust the toner density to a lower level. 5. Make sure that the printer is in within the supported operating temperature and humidity range. 6. If the toner is low, reload toner. 7. If the problem persists, go to support.hp.com. Possible solutions 1. Make sure that the imaging drum is installed correctly. 2. Check the paper type in the input tray and adjust the printer settings to match. If necessary, select a lighter paper type. 3. If the problem persists, go to support.hp.com. Possible solutions 1. Visually inspect the imaging drum to check for damage. 2. Make sure that the imaging drum is installed correctly. 3. Replace the imaging drum. 4. If the problem persists, go to support.hp.com. ENWW Table 9-7 Banding defects Description Sample Repetitive wide-pitch banding and Impulse bands: Dark or light lines which repeat down the length of the page. They might be sharp or soft in nature. The defect displays only in areas of fill, not in text or sections with no printed content. Table 9-8 Streak defects Description Sample Light vertical streaks: Light streaks that usually span the length of the page. The defect displays only in areas of fill, not in text or sections with no printed content. Dark vertical streaks: Dark lines which occur down the length of the page. The defect might occur anywhere on the page, in areas of fill or in sections with no printed content. Possible solutions 1. Reprint the document. 2. If the toner is low, reload toner. 3. Use a different paper type. 4. If the problem persists, go to support.hp.com. Possible solutions 1. Reprint the document. 2. Remove the imaging drum, and then shake it to redistribute the toner. 3. If the problem persists, go to support.hp.com. NOTE: Both light and dark vertical streaks can occur when the printing environment is outside the specified range for temperature or humidity. Refer to your printer's environmental specifications for allowable temperature and humidity levels. 1. Reprint the document. 2. Remove the imaging drum, and then shake it to redistribute the toner. 3. If the toner level is low, reload toner. 4. If the problem persists, go to support.hp.com. ENWW Resolving print quality problems 85 Table 9-9 Fixing/fuser defects Description Hot fuser offset (shadow): Slight shadows, or offsets, of the image repeated down the page. The repeated image might fade with each recurrence. Fixing/fuser Poor fusing: Toner rubs off along either edge of page. This defect is more common at the edges of high-coverage jobs and on light media types but can occur anywhere on the page. Table 9-10 Image placement defects Description Sample Margins and skew: The image is not centered, or is skewed on the page. The defect occurs when the paper is not positioned properly as it is pulled from the input tray and moves through the paper path. Possible solutions 1. Reprint the document. 2. Check the paper type in the input tray and adjust the printer settings to match. If necessary, select a lighter paper type. 3. If the problem persists, go to support.hp.com. 1. Reprint the document. 2. Check the paper type in the input tray and adjust the printer settings to match. If necessary, select a heavier paper type. 3. If the problem persists, go to support.hp.com. Possible solutions 1. Reprint the document. 2. Remove the paper and then reload the input tray. Make sure that all the paper edges are even on all sides. 3. Make sure that the top of the paper stack is below the input tray full indicator. Do not overfill the input tray. 4. Make sure that the paper guides are adjusted to the correct size for the paper. Do not adjust the paper guides tightly against the paper stack. 5. If the problem persists, go to support.hp.com. 86 Chapter 9 Solve problems ENWW Table 9-11 Output defects Description Sample Output curl: Printed paper has curled edges. The curled edge can be along the short or long side of the paper. Two types of curl are possible: Positive curl: The paper curls toward the printed side. The defect occurs in dry environments or when printing high coverage pages. Negative curl: The paper curls away from the printed side. The defect occurs in high-humidity environments or when printing low coverage pages. Output stacking: The paper does not stack well in the output tray. The stack might be uneven, skewed, or the pages might be pushed out of the tray and onto the floor. Any of the following conditions can cause this defect: Extreme paper curl The paper in the tray is wrinkled or deformed The paper is a non-standard paper type, such as envelopes The output tray is too full Possible solutions 1. Reprint the document. 2. Positive curl: From the printer EWS, select a heavier paper type. The heavier paper type creates a higher temperature for printing. Negative curl: From the printer EWS, select a lighter paper type. The lighter paper type creates a lower temperature for printing. Try storing the paper in a dry environment prior or use freshly opened paper. 3. From the printer EWS, turn on the Less Paper Curl option. (Click the System tab, select Service, and then select Less Paper Curl.) 4. If the problem persists, go to support.hp.com. 1. Reprint the document. 2. Extend the output bin extension. 3. If the defect is caused by extreme paper curl, complete the troubleshooting steps for Output curl. 4. Use a different paper type. 5. Use freshly opened paper. 6. Remove the paper from the output tray before the tray gets too full. 7. If the problem persists, go to support.hp.com. ENWW Resolving print quality problems 87 Improve copy and scan image quality Introduction If the printer is having image quality problems, first make sure you are using high-quality originals. If the problem still exists, try the following solutions in the order presented to resolve the issue. Check the scanner glass for dirt and smudges Check the paper settings Optimize for text or pictures Edge-to-edge copying If the issue is not resolved, see "Improve print quality" for further solutions. Check the scanner glass for dirt and smudges Over time, specks of debris might collect on the scanner glass and white plastic backing, which can affect performance. Use the following procedure to clean the scanner. 1. Press the Power button electrical outlet. to turn the printer off, and then disconnect the power cable from the 2. Open the scanner lid. 3. Clean the scanner glass and the white plastic backing underneath the scanner lid with a soft cloth or sponge that has been moistened with nonabrasive glass cleaner. CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the printer; these can damage the printer. Do not place liquids directly on the glass or platen. They might seep and damage the printer. 4. Dry the glass and white plastic parts with a chamois or a cellulose sponge to prevent spotting. 5. Connect the power cable to an outlet, and then press the power button to turn the printer on. Check the paper settings 1. Open the HP Embedded Web Server (EWS). Use the HP Smart app to access the EWS, if available. Use the HP Printer Assistant for Windows 7 systems. Press and hold the Resume button to print a configuration page, then navigate to the IP address shown on the printer configuration page. NOTE: If you receive a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer. 2. On the Systems tab, click Paper Setup. 3. Change the necessary settings, and then click Apply. 88 Chapter 9 Solve problems ENWW Optimize for text or pictures 1. Open the HP Embedded Web Server (EWS). Use the HP Smart app to access the EWS, if available. Use the HP Printer Assistant for Windows 7 systems. Press and hold the Resume button to print a configuration page, then navigate to the IP address shown on the printer configuration page. NOTE: If you receive a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer. 2. On the Copy tab, select the Optimize drop-down list. 3. Select the setting you want to use. Mixed: Use this setting for documents that contain a mixture of text and graphics. Text: Use this setting for documents that contain mostly text. Picture: Use this setting for documents that contain mostly graphics. 4. Change the necessary settings, and then click Apply. Edge-to-edge copying The printer cannot print fully edge-to-edge. There is a 4 mm (1/6 in) unprintable border around the page. Considerations for printing or scanning documents with cropped edges: When the original is smaller than the output size, move the original 4 mm (1/6 in) away from the corner indicated by the icon on the scanner. Recopy or scan in this position. When the original is the size of the printed output that you want, use the Reduce/Enlarge feature to reduce the image so the copy is not cropped. ENWW Improve copy and scan image quality 89 Solve wireless network problems Introduction Wireless connectivity checklist Perform a wireless network diagnostic test The printer does not print after the wireless configuration completes The printer does not print, and the computer has a third-party firewall installed The wireless connection does not work after moving the wireless router or printer Cannot connect more devices to the wireless printer (Wi-Fi Direct) The wireless printer loses communication when connected to a VPN The network does not appear in the wireless networks list The wireless network is not functioning Reduce interference on a wireless network Introduction Use the troubleshooting information to help resolve issues. Wireless connectivity checklist Verify that the printer and the wireless router are turned on and have power. Also make sure that the wireless radio in the printer is turned on. The Wireless light should be blue to indicate that the printer is connected. (If the light is blinking, the printer is in setup mode or attempting to connect.) Verify that the network name (service set identifier, or SSID) is correct. Print a configuration page to determine the SSID. a. Press and hold the Resume button for three seconds. b. Release the Resume button. If you are not sure the SSID is correct, run the wireless setup again. With secured networks, verify that the security information is correct. If the security information is incorrect, run the wireless setup again. Verify that the encryption method (AES or TKIP) is the same for the printer as it is for the wireless access point (on networks using WPA security). Check the Wi-Fi Signal Strength indicator ( or ) on the control panel. If only one or two bars or dots are showing, the wireless signal is weak. Verify that the printer is within the range of the wireless network. For most networks, the printer must be within 30 m (100 ft) of the wireless access point (wireless router). 90 Chapter 9 Solve problems ENWW Verify that obstacles do not block the wireless signal. Remove any large metal objects between the access point and the printer. Make sure poles, walls, or support columns containing metal or concrete do not separate the printer and wireless access point. Verify that the printer is located away from electronic devices that might interfere with the wireless signal. Many devices can interfere with the wireless signal including motors, cordless phones, security system cameras, other wireless networks, and some Bluetooth devices. Verify that your router is set for 2.4 GHz operation. The printer only supports connections using this frequency. Verify that the print driver is installed on the computer. Verify that you have selected the correct printer port. Verify that the computer and printer connect to the same wireless network. For OS X, verify that the wireless router supports Bonjour. Perform a wireless network diagnostic test A wireless network diagnostic test can be performed using the printer control panel or the Embedded Web Server (EWS). The wireless network diagnostic test provides information about the wireless network settings. Method one: Perform a wireless network diagnostic test using the printer control panel From the printer control panel, press and hold the Wireless button for 10 seconds. Method two: Perform wireless network diagnostic test using the EWS 1. Open the HP Embedded Web Server (EWS). Use the HP Smart app to access the EWS, if available. Use the HP Printer Assistant for Windows 7 systems. Press and hold the Resume button to print a configuration page, then navigate to the IP address shown on the printer configuration page. NOTE: If you receive a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer. 2. Select the Networking tab. 3. On the Wireless Configuration page, verify that the On option is selected. 4. Click the Print Test Report button to print a test page that shows test results. The printer does not print after the wireless configuration completes 1. Make sure that the printer is turned on and in the ready state. 2. Make sure that the wireless network is working correctly. 3. Make sure that your computer or mobile device is working correctly. If necessary, restart your computer or mobile device. ENWW Solve wireless network problems 91 4. Make sure that the correct printer driver is installed (Windows). 5. Verify that you can open the printer HP Embedded Web Server from a computer or mobile device on the network. 6. Print a configuration page to verify the printer successfully connected to the wireless network and is assigned an IP address. The printer does not print, and the computer has a third-party firewall installed 1. Update the firewall with the most recent update available from the manufacturer. 2. If programs request firewall access when you install the printer or try to print, make sure you allow the programs to run. 3. Temporarily turn off the firewall, and then install the wireless printer on the computer. Enable the firewall when you have completed the wireless installation. The wireless connection does not work after moving the wireless router or printer 1. Check the Wi-Fi Signal Strength indicator ( or ) on the printer control panel. If only one or two bars or dots are showing, the wireless signal is weak. Verify that the printer is within the range of the wireless network. For most networks, the printer must be within 30 m (100 ft) of the wireless access point (wireless router). Also, make sure there are no large obstacles between the printer and the network router that could be blocking the signal and remove any electronic devices near the printer that could be interfering with the wireless signal. 2. Print a configuration page. 3. Compare the network name (SSID) on the configuration report to the SSID of the network the computer is on. If the SSIDs are not the same, the devices are not connecting to the same network. Reconfigure the wireless setup for the printer. Cannot connect more devices to the wireless printer (Wi-Fi Direct) 1. Make sure that each device is within the wireless range and that no obstacles block the signal. (For Wi-Fi Direct printing, the device must be within wireless range of the printer.) 2. Make sure that the printer is turned on and in the ready state. 3. Make sure that Wi-Fi Direct light on the printer control panel is on. If it is off, press the Wi-Fi Direct button . 4. Make sure that you have turned on Wi-Fi Direct or Wi-Fi on your device. If your device supports neither, you cannot set up a Wi-Fi Direct connection with that device. 5. Make sure there are not more than 5 concurrent Wi-Fi Direct users. The wireless printer loses communication when connected to a VPN Typically, you cannot connect to a VPN and other networks at the same time. 92 Chapter 9 Solve problems ENWW The network does not appear in the wireless networks list Make sure the wireless router is turned on and has power. The network might be hidden. Make sure that the printer is within wireless range of the wireless router, and that there are no obstacles blocking the signal. The printer operates on the 2.4 GHz wireless band. Any 5 GHz networks will not show up in the list. Refresh the wireless networks list. Try restarting the printer. The wireless network is not functioning 1. To verify if the network has lost communication, try connecting other devices to the network. 2. Test network communication by pinging the network. a. Open a command-line prompt on your computer. For Windows, click Start, click Run, type cmd, and then press Enter. For OS X, go to Applications, then Utilities, and open Terminal. b. Type ping followed by the router IP address. c. If the window displays round-trip times, the network is working. 3. Make sure that the router or printer connects to the same network that the computer connects to. a. Print a configuration page. i. Press and hold the Resume button for three seconds. ii. Release the Resume button. b. Compare the network name (SSID) on the configuration report to the SSID of the network the computer is on. If the SSIDs are not the same, the devices are not connecting to the same network. Reconfigure the wireless setup for the printer. 4. Perform a wireless network diagnostic test. For more information, see the Perform a wireless network diagnostic test section of this User Guide. Reduce interference on a wireless network The following tips can reduce interference in a wireless network: ENWW Solve wireless network problems 93 Keep the wireless devices away from large metal objects, such as filing cabinets, and other electromagnetic devices, such as microwaves and cordless telephones. These objects can disrupt radio signals. Keep the wireless devices away from large masonry structures and other building structures. These objects can absorb radio waves and lower signal strength. Position the wireless router in a central location in line of sight with the wireless printers on the network. 94 Chapter 9 Solve problems ENWW Solve Ethernet connection problems Check the following: The network is operational and the network hub, switch, or router is turned on. The Ethernet cable is properly connected between the printer and the router. The Ethernet cable is plugged into the Ethernet port on the printer and the light near the connector lights up when connected. Antivirus programs, including spyware protection programs, are not impacting your network connection to the printer. If you know that antivirus or firewall software is preventing your computer from connecting to the printer, use the HP online firewall troubleshooter to help solve the problem. Run the HP Print and Scan Doctor to troubleshoot the issue automatically. The utility will try to diagnose and fix the issue. The HP Print and Scan Doctor may not be available in all languages. ENWW Solve Ethernet connection problems 95 96 Chapter 9 Solve problems ENWW A Printer specifications IMPORTANT: The following specifications are correct at the time of publication, but they are subject to change. For current information, see www.hp.com/support . Technical specifications Supported operating systems Printer dimensions Power consumption, electrical specifications, and acoustic emissions Operating-environment range Warning icons Laser Warning Technical specifications See www.support.hp.com for current information. Supported operating systems The following information applies to the printer-specific Windows PCLmS and OS X print drivers. Windows: The HP Software Installer installs the PCLmS, or PCLm-S driver depending on the Windows operating system, along with optional software when using the software installer. For more information, visit the product support website at www.hp.com/support . OS X: Mac computers are supported with this printer. Download HP Easy Start either from 123.hp.com or from the product support website at www.hp.com/support , and then use HP Easy Start to install the HP print driver. HP Easy Start is not included in the HP Software Installer. 1. Go to 123.hp.com. 2. Follow the steps provided to download the printer software. Linux: For information and print drivers for Linux, go to www.hp.com/go/linuxprinting. Table A-1 Supported operating systems and print drivers Windows 7, 32-bit and 64-bit The HP PCLmS printer-specific print driver is installed for this operating system as part of the software installation. ENWW Technical specifications 97 Table A-1 Supported operating systems and print drivers (continued) Windows 8, 32-bit and 64-bit The HP PCLmS printer-specific print driver is installed for this operating system as part of the software installation. Windows 8 RT support is provided through Microsoft IN OS Version 4, 32- bit driver. Windows 8.1, 32-bit and 64-bit The HP PCLm-S V4 printer-specific print driver is installed for this operating system as part of the software installation. Windows 8.1 RT support is provided through Microsoft IN OS Version 4, 32- bit driver. Windows 10, 32-bit and 64-bit The HP PCLm-S V4 printer-specific print driver is installed for this operating system as part of the software installation. Windows Server 2008 R2, 64-bit The HP PCLm.S printer-specific print driver is available for download from the printersupport website. Download the driver, and then use the Microsoft Add Printer tool to install it. Microsoft retired mainstream support for Windows Server 2008 in January 2015. HP will continue to provide best effort support for the discontinued Server 2008 operating system. Windows Server 2008 R2, SP1, 64-bit The HP PCLmS printer-specific print driver is installed for this operating system as part of the software installation. Windows Server 2012 The HP PCLmS printer-specific print driver is installed for this operating system as part of the software installation. Windows Server 2012 R2 The HP PCLm-S printer-specific print driver is installed for this operating system as part of the software installation. Windows Server 2016, 64-bit The HP PCLm-S printer-specific print driver is installed for this operating system as part of the software installation. OS X 10.11 El Capitan and later. To install the print driver, download HP Easy Start from 123.hp.com. Follow the steps provided to install the printer software and print driver. NOTE: For a current list of supported operating systems, go to www.support.hp.com for HP's all-inclusive help for the printer. 98 Appendix A Printer specifications ENWW Printer dimensions Figure A-1 Dimensions for the printer 1. Height 2. Depth 3. Width Weight (with imaging drum) Printer fully open 536 mm (21.1 in) 385 mm (15.2 in) 380.5 mm (14.9 in) 8.8 kg (19.4 lbs) (base models) 8.85 kg (19.51 lbs) (wireless models) Printer fully closed 287 mm (11.3 in) 371.5 mm (14.6 in) 380.5 mm (14.9 in) Power consumption, electrical specifications, and acoustic emissions See www.support.hp.com for current information. CAUTION: Power requirements are based on the country/region where the printer is sold. Do not convert operating voltages. This will damage the printer and void the printer warranty. Operating-environment range Environment Temperature Relative humidity Altitude Recommended 17.5� to 25�C (63.5� to 77�F) 20% to 70% relative humidity (RH), noncondensing Not applicable Allowed 15� to 32�C (59� to 89.6�F) 10% to 80% (RH), non-condensing 0 to 5000 m (0 to 16,404 ft) ENWW Printer dimensions 99 Warning icons Warning icon definitions: The following warning icons may appear on HP products. Apply appropriate caution where applicable. Caution: Electric shock Caution: Hot surface Caution: Keep body parts away from moving parts Caution: Sharp edge in close proximity Warning 100 Appendix A Printer specifications ENWW Laser Warning ENWW Laser Warning 101 102 Appendix A Printer specifications ENWW B Service and support HP limited warranty statement HP's Premium Protection Warranty: Neverstop Toner Reload Kit and HP Laser Imaging Drum limited warranty statement HP policy on non-HP supplies HP anticounterfeit Web site Data stored on the HP Toner Reload Kit and the HP Laser Imaging Drum End User License Agreement Customer self-repair warranty service Customer support ENWW 103 HP limited warranty statement HP PRODUCT HP Neverstop Laser MFP 1200a, 1200n, 1200w, 1200nw, 1201n, 1202nw, 1202w DURATION OF LIMITED WARRANTY* One-year limited warranty NOTE: *Warranty and support options vary by product, country, and local legal requirements. Go to support.hp.com to learn about HP award-winning service and support options in your region. This HP Limited Warranty applies only to HP-branded products sold or leased a) from HP Inc., its subsidiaries, affiliates, authorized resellers, authorized distributors, or country distributors; and, b) with this HP Limited Warranty. HP warrants to you, the end-user customer, that the HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective, except as otherwise required by local law. Subject to local law, replacement products may be either new or equivalent in performance to new. HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase, for the period specified above, due to defects in material and workmanship when properly installed and used. If HP receives notice of such defects during the warranty period, HP will replace software which does not execute its programming instructions due to such defects. HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable, within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of the purchase price upon prompt return of the product. HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use. Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration, (b) software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modification or misuse, (d) operation outside of the published environmental specifications for the product, (e) improper site preparation or maintenance, or (f) damage to HP product as a result of the use of non-HP Toner Reload Kits, refilled HP Toner Reload Kits, non-HP Toner, non-HP Laser Imaging Drums, non-HP internal product components, or paper with a high talc or calcium or other easily transferable residue substance. TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. Some countries/regions, states or provinces do not allow limitations on the duration of an implied warranty, so the above limitation or exclusion might not apply to you. This warranty gives you specific legal rights and you might also have other rights that vary from country/region to country/region, state to state, or province to province. HP's limited warranty is valid in any country/region or locality where HP has a support presence for this product and where HP has marketed this product. The level of warranty service you receive may vary according to local standards. HP will not alter form, fit or function of the product to make it operate in a country/region for which it was never intended to function for legal or regulatory reasons. TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR 104 Appendix B Service and support ENWW OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some countries/regions, states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU. ENWW HP limited warranty statement 105 UK, Ireland, and Malta The HP Limited Warranty is a commercial guarantee voluntarily provided by HP. The name and address of the HP entity responsible for the performance of the HP Limited Warranty in your country/region is as follows: UK: HP Inc UK Limited, Cain Road, Amen Corner, Bracknell, Berkshire, RG12 1HN Ireland: Hewlett-Packard Ireland Limited, Liffey Park Technology Campus, Barnhall Road, Leixlip, Co.Kildare Malta: Hewlett-Packard Europe B.V., Amsterdam, Meyrin Branch, Route du Nant-d'Avril 150, 1217 Meyrin, Switzerland United Kingdom: The HP Limited Warranty benefits apply in addition to any legal rights to a guarantee from seller of nonconformity of goods with the contract of sale. These rights expire six years from delivery of goods for products purchased in England or Wales and five years from delivery of goods for products purchased in Scotland. However various factors may impact your eligibility to receive these rights. For further information, please consult the following link: Consumer Legal Guarantee (www.hp.com/go/eu-legal) or you may visit the European Consumer Centers website (http://ec.europa.eu/consumers/ solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Consumers have the right to choose whether to claim service under the HP Limited Warranty or against the seller under the legal guarantee. Ireland: The HP Limited Warranty benefits apply in addition to any statutory rights from seller in relation to nonconformity of goods with the contract of sale. However various factors may impact your eligibility to receive these rights. Consumer statutory rights are not limited or affected in any manner by HP Care Pack. For further information, please consult the following link: Consumer Legal Guarantee (www.hp.com/go/eu-legal) or you may visit the European Consumer Centers website (http://ec.europa.eu/consumers/ solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Consumers have the right to choose whether to claim service under the HP Limited Warranty or against the seller under the legal guarantee. Malta: The HP Limited Warranty benefits apply in addition to any legal rights to a two-year guarantee from seller of nonconformity of goods with the contract of sale; however various factors may impact your eligibility to receive these rights. Consumer statutory rights are not limited or affected in any manner by the HP Limited Warranty. For further information, please consult the following link: Consumer Legal Guarantee (www.hp.com/go/eu-legal) or you may visit the European Consumer Centers website (http://ec.europa.eu/ consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Consumers have the right to choose whether to claim service under the HP Limited Warranty or against the seller under two-year legal guarantee. Austria, Belgium, Germany, and Luxemburg Die beschr�nkte HP Herstellergarantie ist eine von HP auf freiwilliger Basis angebotene kommerzielle Garantie. Der Name und die Adresse der HP Gesellschaft, die in Ihrem Land f�r die Gew�hrung der beschr�nkten HP Herstellergarantie verantwortlich ist, sind wie folgt: Deutschland: HP Deutschland GmbH, Schickardstr. 32, D-71034 B�blingen �sterreich: HP Austria GmbH., Technologiestrasse 5, A-1120 Wien Luxemburg: Hewlett-Packard Luxembourg S.C.A., 75, Parc d'Activit�s Capellen, Rue Pafebruc, L-8308 Capellen Belgien: HP Belgium BVBA, Hermeslaan 1A, B-1831 Diegem Die Rechte aus der beschr�nkten HP Herstellergarantie gelten zus�tzlich zu den gesetzlichen Anspr�chen wegen Sachm�ngeln auf eine zweij�hrige Gew�hrleistung ab dem Lieferdatum. Ob Sie Anspruch auf diese 106 Appendix B Service and support ENWW Rechte haben, h�ngt von zahlreichen Faktoren ab. Die Rechte des Kunden sind in keiner Weise durch die beschr�nkte HP Herstellergarantie eingeschr�nkt bzw. betroffen. Weitere Hinweise finden Sie auf der folgenden Website: Gew�hrleistungsanspr�che f�r Verbraucher (www.hp.com/go/eu-legal) oder Sie k�nnen die Website des Europ�ischen Verbraucherzentrums (http://ec.europa.eu/consumers/ solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm) besuchen. Verbraucher haben das Recht zu w�hlen, ob sie eine Leistung von HP gem�� der beschr�nkten HP Herstellergarantie in Anspruch nehmen oder ob sie sich gem�� der gesetzlichen zweij�hrigen Haftung f�r Sachm�ngel (Gew�hrleistung) sich an den jeweiligen Verk�ufer wenden. Belgium, France, and Luxemburg La garantie limit�e HP est une garantie commerciale fournie volontairement par HP. Voici les coordonn�es de l'entit� HP responsable de l'ex�cution de la garantie limit�e HP dans votre pays: France: HP France SAS, soci�t� par actions simplifi�e identifi�e sous le num�ro 448 694 133 RCS Evry, 1 Avenue du Canada, 91947, Les Ulis G.D. Luxembourg: Hewlett-Packard Luxembourg S.C.A., 75, Parc d'Activit�s Capellen, Rue Pafebruc, L-8308 Capellen Belgique: HP Belgium BVBA, Hermeslaan 1A, B-1831 Diegem France: Les avantages de la garantie limit�e HP s'appliquent en compl�ment des droits dont vous disposez au titre des garanties l�gales applicables dont le b�n�fice est soumis � des conditions sp�cifiques. Vos droits en tant que consommateur au titre de la garantie l�gale de conformit� mentionn�e aux articles L. 211-4 � L. 211-13 du Code de la Consommation et de celle relatives aux d�fauts de la chose vendue, dans les conditions pr�vues aux articles 1641 � 1648 et 2232 du Code de Commerce ne sont en aucune fa�on limit�s ou affect�s par la garantie limit�e HP. Pour de plus amples informations, veuillez consulter le lien suivant : Garanties l�gales accord�es au consommateur (www.hp.com/go/eu-legal). Vous pouvez �galement consulter le site Web des Centres europ�ens des consommateurs (http://ec.europa.eu/consumers/ solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Les consommateurs ont le droit de choisir d'exercer leurs droits au titre de la garantie limit�e HP, ou aupr�s du vendeur au titre des garanties l�gales applicables mentionn�es ci-dessus. POUR RAPPEL: Garantie L�gale de Conformit�: � Le vendeur est tenu de livrer un bien conforme au contrat et r�pond des d�fauts de conformit� existant lors de la d�livrance. Il r�pond �galement des d�fauts de conformit� r�sultant de l'emballage, des instructions de montage ou de l'installation lorsque celle-ci a �t� mise � sa charge par le contrat ou a �t� r�alis�e sous sa responsabilit� �. Article L211-5 du Code de la Consommation: � Pour �tre conforme au contrat, le bien doit: 1� Etre propre � l'usage habituellement attendu d'un bien semblable et, le cas �ch�ant: - correspondre � la description donn�e par le vendeur et poss�der les qualit�s que celui-ci a pr�sent�es � l'acheteur sous forme d'�chantillon ou de mod�le; - pr�senter les qualit�s qu'un acheteur peut l�gitimement attendre eu �gard aux d�clarations publiques faites par le vendeur, par le producteur ou par son repr�sentant, notamment dans la publicit� ou l'�tiquetage; 2� Ou pr�senter les caract�ristiques d�finies d'un commun accord par les parties ou �tre propre � tout usage sp�cial recherch� par l'acheteur, port� � la connaissance du vendeur et que ce dernier a accept� �. ENWW HP limited warranty statement 107 Article L211-12 du Code de la Consommation: � L'action r�sultant du d�faut de conformit� se prescrit par deux ans � compter de la d�livrance du bien �. Garantie des vices cach�s Article 1641 du Code Civil : � Le vendeur est tenu de la garantie � raison des d�fauts cach�s de la chose vendue qui la rendent impropre � l'usage auquel on la destine, ou qui diminuent tellement cet usage que l'acheteur ne l'aurait pas acquise, ou n'en aurait donn� qu'un moindre prix, s'il les avait connus. � Article 1648 alin�a 1 du Code Civil: � L'action r�sultant des vices r�dhibitoires doit �tre intent�e par l'acqu�reur dans un d�lai de deux ans � compter de la d�couverte du vice. � G.D. Luxembourg et Belgique: Les avantages de la garantie limit�e HP s'appliquent en compl�ment des droits dont vous disposez au titre de la garantie de non-conformit� des biens avec le contrat de vente. Cependant, de nombreux facteurs peuvent avoir un impact sur le b�n�fice de ces droits. Vos droits en tant que consommateur au titre de ces garanties ne sont en aucune fa�on limit�s ou affect�s par la garantie limit�e HP. Pour de plus amples informations, veuillez consulter le lien suivant : Garanties l�gales accord�es au consommateur (www.hp.com/go/eu-legal) ou vous pouvez �galement consulter le site Web des Centres europ�ens des consommateurs (http://ec.europa.eu/consumers/solving_consumer_disputes/nonjudicial_redress/ecc-net/index_en.htm). Les consommateurs ont le droit de choisir de r�clamer un service sous la garantie limit�e HP ou aupr�s du vendeur au cours d'une garantie l�gale de deux ans. Italy La Garanzia limitata HP � una garanzia commerciale fornita volontariamente da HP. Di seguito sono indicati nome e indirizzo della societ� HP responsabile della fornitura dei servizi coperti dalla Garanzia limitata HP nel vostro Paese: Italia: HP Italy S.r.l., Via G. Di Vittorio 9, 20063 Cernusco S/Naviglio I vantaggi della Garanzia limitata HP vengono concessi ai consumatori in aggiunta ai diritti derivanti dalla garanzia di due anni fornita dal venditore in caso di non conformit� dei beni rispetto al contratto di vendita. Tuttavia, diversi fattori possono avere un impatto sulla possibilita' di beneficiare di tali diritti. I diritti spettanti ai consumatori in forza della garanzia legale non sono in alcun modo limitati, n� modificati dalla Garanzia limitata HP. Per ulteriori informazioni, si prega di consultare il seguente link: Garanzia legale per i clienti (www.hp.com/go/eu-legal), oppure visitare il sito Web dei Centri europei per i consumatori (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). I consumatori hanno il diritto di scegliere se richiedere un servizio usufruendo della Garanzia limitata HP oppure rivolgendosi al venditore per far valere la garanzia legale di due anni. Spain Su Garant�a limitada de HP es una garant�a comercial voluntariamente proporcionada por HP. El nombre y direcci�n de las entidades HP que proporcionan la Garant�a limitada de HP (garant�a comercial adicional del fabricante) en su pa�s es: Espa�a: Hewlett-Packard Espa�ola S.L. Calle Vicente Aleixandre, 1 Parque Empresarial Madrid - Las Rozas, E-28232 Madrid Los beneficios de la Garant�a limitada de HP son adicionales a la garant�a legal de 2 a�os a la que los consumidores tienen derecho a recibir del vendedor en virtud del contrato de compraventa; sin embargo, varios factores pueden afectar su derecho a recibir los beneficios bajo dicha garant�a legal. A este respecto, la Garant�a limitada de HP no limita o afecta en modo alguno los derechos legales del consumidor (www.hp.com/go/eu-legal). Para m�s informaci�n, consulte el siguiente enlace: Garant�a legal del 108 Appendix B Service and support ENWW consumidor o puede visitar el sitio web de los Centros europeos de los consumidores (http://ec.europa.eu/ consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Los clientes tienen derecho a elegir si reclaman un servicio acogi�ndose a la Garant�a limitada de HP o al vendedor de conformidad con la garant�a legal de dos a�os. Denmark Den begr�nsede HP-garanti er en garanti, der ydes frivilligt af HP. Navn og adresse p� det HP-selskab, der er ansvarligt for HP's begr�nsede garanti i dit land, er som f�lger: Danmark: HP Inc Danmark ApS, Engholm Parkvej 8, 3450, Aller�d Den begr�nsede HP-garanti g�lder i till�g til eventuelle juridiske rettigheder, for en to�rig garanti fra s�lgeren af varer, der ikke er i overensstemmelse med salgsaftalen, men forskellige faktorer kan dog p�virke din ret til at opn� disse rettigheder. Forbrugerens lovbestemte rettigheder begr�nses eller p�virkes ikke p� nogen m�de af den begr�nsede HP-garanti. Se nedenst�ende link for at f� yderligere oplysninger: Forbrugerens juridiske garanti (www.hp.com/go/eu-legal) eller du kan bes�ge De Europ�iske Forbrugercentres websted (http://ec.europa.eu/consumers/solving_consumer_disputes/nonjudicial_redress/ecc-net/index_en.htm). Forbrugere har ret til at v�lge, om de vil g�re krav p� service i henhold til HP's begr�nsede garanti eller hos s�lger i henhold til en to�rig juridisk garanti. Norway HPs garanti er en begrenset og kommersiell garanti som HP selv har valgt � tilby. F�lgende lokale selskap innest�r for garantien: Norge: HP Norge AS, Rolfbuktveien 4b, 1364 Fornebu HPs garanti kommer i tillegg til det mangelsansvar HP har i henhold til norsk forbrukerkj�pslovgivning, hvor reklamasjonsperioden kan v�re to eller fem �r, avhengig av hvor lenge salgsgjenstanden var ment � vare. Ulike faktorer kan imidlertid ha betydning for om du kvalifiserer til � kreve avhjelp iht slikt mangelsansvar. Forbrukerens lovmessige rettigheter begrenses ikke av HPs garanti. Hvis du vil ha mer informasjon, kan du klikke p� f�lgende kobling: Juridisk garanti for forbruker (www.hp.com/go/eu-legal) eller du kan bes�ke nettstedet til de europeiske forbrukersentrene (http://ec.europa.eu/consumers/solving_consumer_disputes/ non-judicial_redress/ecc-net/index_en.htm). Forbrukere har retten til � velge � kreve service under HPs garanti eller iht selgerens lovp�lagte mangelsansvar. Sweden HP:s begr�nsade garanti �r en kommersiell garanti som tillhandah�lls frivilligt av HP. Namn och adress till det HP-f�retag som ansvarar f�r HP:s begr�nsade garanti i ditt land �r som f�ljer: Sverige: HP PPS Sverige AB, SE-169 73 Stockholm F�rdelarna som ing�r i HP:s begr�nsade garanti g�ller ut�ver de lagstadgade r�ttigheterna till tre �rs garanti fr�n s�ljaren ang�ende varans bristande �verensst�mmelse gentemot k�peavtalet, men olika faktorer kan p�verka din r�tt att utnyttja dessa r�ttigheter. Konsumentens lagstadgade r�ttigheter varken begr�nsas eller p�verkas p� n�got s�tt av HP:s begr�nsade garanti. Mer information f�r du om du f�ljer denna l�nk: Lagstadgad garanti f�r konsumenter (www.hp.com/go/eu-legal) eller s� kan du g� till European Consumer Centers webbplats (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/eccnet/index_en.htm). Konsumenter har r�tt att v�lja om de vill st�lla krav enligt HP:s begr�nsade garanti eller p� s�ljaren enligt den lagstadgade tre�riga garantin. ENWW HP limited warranty statement 109 Portugal A Garantia Limitada HP � uma garantia comercial fornecida voluntariamente pela HP. O nome e a morada da entidade HP respons�vel pela presta��o da Garantia Limitada HP no seu pa�s s�o os seguintes: Portugal: HPCP � Computing and Printing Portugal, Unipessoal, Lda., Edificio D. Sancho I, Quinta da Fonte, Porto Salvo, Lisboa, Oeiras, 2740 244 As vantagens da Garantia Limitada HP aplicam-se cumulativamente com quaisquer direitos decorrentes da legisla��o aplic�vel � garantia de dois anos do vendedor, relativa a defeitos do produto e constante do contrato de venda. Existem, contudo, v�rios fatores que poder�o afetar a sua elegibilidade para beneficiar de tais direitos. Os direitos legalmente atribu�dos aos consumidores n�o s�o limitados ou afetados de forma alguma pela Garantia Limitada HP. Para mais informa��es, consulte a liga��o seguinte: Garantia legal do consumidor (www.hp.com/go/eu-legal) ou visite o Web site da Rede dos Centros Europeus do Consumidor (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Os consumidores t�m o direito de escolher se pretendem reclamar assist�ncia ao abrigo da Garantia Limitada HP ou contra o vendedor ao abrigo de uma garantia jur�dica de dois anos. Greece and Cyprus HP HP. : /o: HP Printing and Personal Systems Hellas EPE, Tzavella 1-3, 15232 Chalandri, Attiki /o: HP , Tzavella 1-3, 15232 Chalandri, Attiki HP , . ' HP. , web: (www.hp.com/go/eu-legal) web (http://ec.europa.eu/consumers/solving_consumer_disputes/nonjudicial_redress/ecc-net/index_en.htm). . Hungary A HP korl�tozott j�t�ll�s egy olyan kereskedelmi j�t�ll�s, amelyet a HP a saj�t elhat�roz�s�b�l biztos�t. Az egyes orsz�gokban a HP mint gy�rt� �ltal v�llalt korl�tozott j�t�ll�st biztos�t� HP v�llalatok neve �s c�me: Magyarorsz�g: HP Inc Magyarorsz�g Kft., H-1117 Budapest, Al�z utca 1. A HP korl�tozott j�t�ll�sban biztos�tott jogok azokon a jogokon fel�l illetik meg �nt, amelyek a term�keknek az ad�sv�teli szerzd�s szerinti mins�g�re vonatkoz� k�t�ves, jogszab�lyban foglalt elad�i szavatoss�gb�l, tov�bb� ha az �n �ltal v�s�rolt term�kre alkalmazand�, a jogszab�lyban foglalt k�telez elad�i j�t�ll�sb�l erednek, azonban sz�mos k�r�lm�ny hat�ssal lehet arra, hogy ezek a jogok �nt megilletik-e. Tov�bbi inform�ci��rt k�rj�k, keresse fel a k�vetkez webhelyet: Jogi T�j�koztat� Fogyaszt�knak (www.hp.com/ go/eu-legal) vagy l�togassa meg az Eur�pai Fogyaszt�i K�zpontok webhely�t (http://ec.europa.eu/ consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). A fogyaszt�knak jog�ban �ll, hogy megv�lassz�k, hogy a j�t�ll�ssal kapcsolatos ig�ny�ket a HP korl�tozott j�t�ll�s alapj�n 110 Appendix B Service and support ENWW vagy a k�t�ves, jogszab�lyban foglalt elad�i szavatoss�g, illetve, ha alkalmazand�, a jogszab�lyban foglalt k�telez elad�i j�t�ll�s alapj�n �rv�nyes�tik. Czech Republic Omezen� z�ruka HP je obchodn� z�rukou dobrovoln poskytovanou spolecnost� HP. N�zvy a adresy spolecnost� skupiny HP, kter� odpov�daj� za plnn� omezen� z�ruky HP ve vas� zemi, jsou n�sleduj�c�: Cesk� republika: HP Inc Czech Republic s. r. o., Za Brumlovkou 5/1559, 140 00 Praha 4 V�hody, poskytovan� omezenou z�rukou HP, se uplatuji jako doplek k jak�mkoli pr�vn�m n�rokm na dvouletou z�ruku poskytnutou prodejcem v p�pad nesouladu zboz� s kupn� smlouvou. V�s n�rok na uzn�n� tchto pr�v vsak mze z�viset na mnoh�ch faktorech. Omezen� z�ruka HP z�dn�m zpsobem neomezuje ani neovlivuje z�konn� pr�va z�kazn�ka. Dals� informace z�sk�te kliknut�m na n�sleduj�c� odkaz: Z�konn� z�ruka spotebitele (www.hp.com/go/eu-legal) p�padn mzete navst�vit webov� str�nky Evropsk�ho spotebitelsk�ho centra (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ ecc-net/index_en.htm). Spotebitel� maj� pr�vo se rozhodnout, zda chtj� sluzbu reklamovat v r�mci omezen� z�ruky HP nebo v r�mci z�konem stanoven� dvoulet� z�ruky u prodejce. Slovakia Obmedzen� z�ruka HP je obchodn� z�ruka, ktor� spolocnos HP poskytuje dobrovone. Meno a adresa subjektu HP, ktor� zabezpecuje plnenie vypl�vaj�ce z Obmedzenej z�ruky HP vo vasej krajine: Slovensk� republika: HP Inc Slovakia, s.r.o., Galvaniho 7, 821 04 Bratislava V�hody Obmedzenej z�ruky HP sa uplatnia veda pr�padn�ch z�kazn�kov�ch z�konn�ch n�rokov voci pred�vaj�cemu z v�d, ktor� spoc�vaj� v nes�lade vlastnost� tovaru s jeho popisom poda predmetnej zmluvy. Moznos uplatnenia tak�ch pr�padn�ch n�rokov vsak m�ze z�visie od r�znych faktorov. Sluzby Obmedzenej z�ruky HP ziadnym sp�sobom neobmedzuj� ani neovplyvuj� z�konn� pr�va z�kazn�ka, ktor� je spotrebiteom. alsie inform�cie n�jdete na nasleduj�com prepojen�: Z�konn� z�ruka spotrebitea (www.hp.com/go/eu-legal), pr�padne m�zete navst�vi webov� lokalitu eur�pskych z�kazn�ckych stred�sk (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Spotrebitelia maj� pr�vo zvoli si, ci chc� uplatni servis v r�mci Obmedzenej z�ruky HP alebo pocas z�konnej dvojrocnej z�rucnej lehoty u predajcu. Poland Ograniczona gwarancja HP to komercyjna gwarancja udzielona dobrowolnie przez HP. Nazwa i adres podmiotu HP odpowiedzialnego za realizacj Ograniczonej gwarancji HP w Polsce: Polska: HP Inc Polska sp. z o.o., Szturmowa 2a, 02-678 Warszawa, wpisana do rejestru przedsibiorc�w prowadzonego przez Sd Rejonowy dla m.st. Warszawy w Warszawie, XIII Wydzial Gospodarczy Krajowego Rejestru Sdowego, pod numerem KRS 0000546115, NIP 5213690563, REGON 360916326, GIO E0020757WZBW, kapital zakladowy 480.000 PLN. wiadczenia wynikajce z Ograniczonej gwarancji HP stanowi dodatek do praw przyslugujcych nabywcy w zwizku z dwuletni odpowiedzialnoci sprzedawcy z tytulu niezgodnoci towaru z umow (rkojmia). Niemniej, na moliwo korzystania z tych praw maj wplyw r�ne czynniki. Ograniczona gwarancja HP w aden spos�b nie ogranicza praw konsumenta ani na nie nie wplywa. Wicej informacji mona znale pod nastpujcym lczem: Gwarancja prawna konsumenta (www.hp.com/go/eu-legal), mona take odwiedzi stron internetow Europejskiego Centrum Konsumenckiego (http://ec.europa.eu/consumers/ solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Konsumenci maj prawo wyboru co do moliwosci skorzystania albo z uslug gwarancyjnych przyslugujcych w ramach Ograniczonej gwarancji HP albo z uprawnie wynikajcych z dwuletniej rkojmi w stosunku do sprzedawcy. ENWW HP limited warranty statement 111 Bulgaria HP , HP. HP , HP, : HP Inc Bulgaria EOOD ( ), . 1766, - , . No 258, HP . , . HP. , (www.hp.com/go/eu-legal) (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). HP . Romania Garania limitat HP este o garanie comercial furnizat �n mod voluntar de ctre HP. Numele i adresa entitii HP rspunztoare de punerea �n aplicare a Garaniei limitate HP �n ara dumneavoastr sunt urmtoarele: Romnia: HP Inc Romania SRL, 5 Fabrica de Glucoza Str., Building F, Ground Floor and Floor 8, 2nd District, Bucureti Beneficiile Garaniei limitate HP se aplic suplimentar fa de orice drepturi privind garania de doi ani oferit de v�nztor pentru neconformitatea bunurilor cu contractul de v�nzare; cu toate acestea, diveri factori pot avea impact asupra eligibilitii dvs. de a beneficia de aceste drepturi. Drepturile legale ale consumatorului nu sunt limitate sau afectate �n vreun fel de Garania limitat HP. Pentru informaii suplimentare consultai urmtorul link: garania acordat consumatorului prin lege (www.hp.com/go/eu-legal) sau putei accesa siteul Centrul European al Consumatorilor (http://ec.europa.eu/consumers/solving_consumer_disputes/nonjudicial_redress/ecc-net/index_en.htm). Consumatorii au dreptul s aleag dac s pretind despgubiri �n cadrul Garanei limitate HP sau de la v�nztor, �n cadrul garaniei legale de doi ani. Belgium and the Netherlands De Beperkte Garantie van HP is een commerci�le garantie vrijwillig verstrekt door HP. De naam en het adres van de HP-entiteit die verantwoordelijk is voor het uitvoeren van de Beperkte Garantie van HP in uw land is als volgt: Nederland: HP Nederland B.V., Startbaan 16, 1187 XR Amstelveen Belgi�: HP Belgium BVBA, Hermeslaan 1A, B-1831 Diegem De voordelen van de Beperkte Garantie van HP vormen een aanvulling op de wettelijke garantie voor consumenten gedurende twee jaren na de levering te verlenen door de verkoper bij een gebrek aan conformiteit van de goederen met de relevante verkoopsovereenkomst. Niettemin kunnen diverse factoren een impact hebben op uw eventuele aanspraak op deze wettelijke rechten. De wettelijke rechten van de consument worden op geen enkele wijze beperkt of be�nvloed door de Beperkte Garantie van HP. Raadpleeg voor meer informatie de volgende webpagina: Wettelijke garantie van de consument (www.hp.com/go/eulegal) of u kan de website van het Europees Consumenten Centrum bezoeken (http://ec.europa.eu/ consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Consumenten hebben 112 Appendix B Service and support ENWW het recht om te kiezen tussen enerzijds de Beperkte Garantie van HP of anderzijds het aanspreken van de verkoper in toepassing van de wettelijke garantie. Finland HP:n rajoitettu takuu on HP:n vapaaehtoisesti antama kaupallinen takuu. HP:n my�nt�m�st� takuusta maassanne vastaavan HP:n edustajan yhteystiedot ovat: Suomi: HP Finland Oy, Piispankalliontie, FIN - 02200 Espoo HP:n takuun edut ovat voimassa mahdollisten kuluttajansuojalakiin perustuvien oikeuksien lis�ksi sen varalta, ett� tuote ei vastaa myyntisopimusta. Saat lis�tietoja seuraavasta linkist�: Kuluttajansuoja (www.hp.com/go/eu-legal) tai voit k�yd� Euroopan kuluttajakeskuksen sivustolla (http://ec.europa.eu/ consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Kuluttajilla on oikeus vaatia virheen korjausta HP:n takuun ja kuluttajansuojan perusteella HP:lta tai myyj�lt�. Slovenia Omejena garancija HP je prostovoljna trgovska garancija, ki jo zagotavlja podjetje HP. Ime in naslov poslovne enote HP, ki je odgovorna za omejeno garancijo HP v vasi drzavi, sta naslednja: Slovenija: Hewlett-Packard Europe B.V., Amsterdam, Meyrin Branch, Route du Nant-d'Avril 150, 1217 Meyrin, Switzerland Ugodnosti omejene garancije HP veljajo poleg zakonskih pravic, ki ob sklenitvi kupoprodajne pogodbe izhajajo iz dveletne garancije prodajalca v primeru neskladnosti blaga, vendar lahko na izpolnjevanje pogojev za uveljavitev pravic vplivajo razlicni dejavniki. Omejena garancija HP nikakor ne omejuje strankinih z zakonom predpisanih pravic in ne vpliva nanje. Za dodatne informacije glejte naslednjo povezavo: Strankino pravno jamstvo (www.hp.com/go/eu-legal); ali pa obiscite spletno mesto evropskih sredisc za potrosnike (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Potrosniki imajo pravico izbrati, ali bodo uveljavljali pravice do storitev v skladu z omejeno garancijo HP ali proti prodajalcu v skladu z dvoletno zakonsko garancijo. Croatia HP ograniceno jamstvo komercijalno je dobrovoljno jamstvo koje pruza HP. Ime i adresa HP subjekta odgovornog za HP ograniceno jamstvo u vasoj drzavi: Hrvatska: HP Computing and Printing d.o.o. za racunalne i srodne aktivnosti, Radnicka cesta 41, 10000 Zagreb Pogodnosti HP ogranicenog jamstva vrijede zajedno uz sva zakonska prava na dvogodisnje jamstvo kod bilo kojeg prodavaca s obzirom na nepodudaranje robe s ugovorom o kupnji. Meutim, razni faktori mogu utjecati na vasu mogunost ostvarivanja tih prava. HP ograniceno jamstvo ni na koji nacin ne utjece niti ne ogranicava zakonska prava potrosaca. Dodatne informacije potrazite na ovoj adresi: Zakonsko jamstvo za potrosace (www.hp.com/go/eu-legal) ili mozete posjetiti web-mjesto Europskih potrosackih centara (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Potrosaci imaju pravo odabrati zele li ostvariti svoja potrazivanja u sklopu HP ogranicenog jamstva ili pravnog jamstva prodavaca u trajanju ispod dvije godine. Latvia HP ierobezot garantija ir komercgarantija, kuru brvprtgi nodrosina HP. HP uzmums, kas sniedz HP ierobezots garantijas servisa nodrosinjumu jsu valst: Latvija: HP Finland Oy, PO Box 515, 02201 Espoo, Finland ENWW HP limited warranty statement 113 HP ierobezots garantijas prieksrocbas tiek piedvtas papildus jebkurm likumgajm tiesbm uz prdevja un/vai raotju nodrosintu divu gadu garantiju gadjum, ja preces neatbilst pirkuma lgumam, tomr so tiesbu saemsanu var ietekmt vairki faktori. HP ierobezot garantija nekd veid neierobezo un neietekm patrtju likumgs tiesbas. Lai iegtu plasku informciju, izmantojiet so saiti: Patrtju likumg garantija (www.hp.com/go/eu-legal) vai ar Eiropas Patrtju tiesbu aizsardzbas centra tmeka vietni (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/ index_en.htm). Patrtjiem ir tiesbas izvlties, vai pieprast servisa nodrosinjumu saska ar HP ierobezoto garantiju, vai ar prdevja sniegto divu gadu garantiju. Lithuania HP ribotoji garantija yra HP savanoriskai teikiama komercin garantija. Toliau pateikiami HP bendrovi, teikianci HP garantij (gamintojo garantij) js salyje, pavadinimai ir adresai: Lietuva: HP Finland Oy, PO Box 515, 02201 Espoo, Finland HP ribotoji garantija papildomai taikoma kartu su bet kokiomis kitomis statymais nustatytomis teismis pardavjo suteikiam dviej met laikotarpio garantij dl preki atitikties pardavimo sutarciai, taciau tai, ar jums si teis bus suteikiama, gali priklausyti nuo vairi aplinkybi. HP ribotoji garantija niekaip neapriboja ir netakoja statymais nustatyt vartotojo teisi. Daugiau informacijos rasite paspaud si nuorod: Teisin vartotojo garantija (www.hp.com/go/eu-legal) arba apsilank Europos vartotoj centro internetinje svetainje (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/ index_en.htm). Vartotojai turi teis prasyti atlikti technin aptarnavim pagal HP ribotj garantij arba pardavjo teikiam dviej met statymais nustatyt garantij. Estonia HP piiratud garantii on HP poolt vabatahtlikult pakutav kaubanduslik garantii. HP piiratud garantii eest vastutab HP �ksus aadressil: Eesti: HP Finland Oy, PO Box 515, 02201 Espoo, Finland HP piiratud garantii rakendub lisaks seaduses etten�htud m��japoolsele kaheaastasele garantiile, juhul kui toode ei vasta m��gilepingu tingimustele. Siiski v�ib esineda asjaolusid, mille puhul teie jaoks need �igused ei pruugi kehtida. HP piiratud garantii ei piira ega m�juta mingil moel tarbija seadusj�rgseid �igusi. Lisateavet leiate j�rgmiselt lingilt: tarbija �iguslik garantii (www.hp.com/go/eu-legal) v�i v�ite k�lastada Euroopa tarbijakeskuste veebisaiti (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ ecc-net/index_en.htm). Tarbijal on �igus valida, kas ta soovib kasutada HP piiratud garantiid v�i seadusega ette n�htud m��japoolset kaheaastast garantiid. Russia HP . . HP - http://www.hp.com/support / HP . 114 Appendix B Service and support ENWW HP's Premium Protection Warranty: Neverstop Toner Reload Kit and HP Laser Imaging Drum limited warranty statement This HP product is warranted to be free from defects in materials and workmanship. This warranty does not apply to products that (a) have been refilled, refurbished, remanufactured or tampered with in any way, except for the use of an Toner Reload Kit as specified in the printer manual, (b) experience problems resulting from misuse, improper storage, or operation outside of the published environmental specifications for the printer product or (c) exhibit wear from ordinary use. To obtain warranty service, please return the product to place of purchase (with a written description of the problem and print samples) or contact HP customer support. At HP's option, except where provided otherwise by local law, HP will either replace products that prove to be defective or refund your purchase price. TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTY IS EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. TO THE EXTENT ALLOWED BY LOCAL LAW, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU. ENWW HP's Premium Protection Warranty: Neverstop Toner Reload Kit and HP Laser Imaging Drum limited 115 warranty statement HP policy on non-HP supplies HP cannot recommend the use of non-HP Toner Reload Kits, non-HP toner, non-HP Laser Imaging Drums, and non-HP imaging system components, either new or remanufactured. NOTE: For HP Neverstop Laser products, warranty does not cover printer or imaging drum failures or complications due to damage, contaminations, or general print related defects from use of non-HP Toner Reload Kits, non-HP Toner, non-HP Laser Imaging Drums, or non-HP Laser Imaging Drum components. In such case, HP will charge its standard time and materials charges to service the printer for the particular failure or damage. HP anticounterfeit Web site Go to www.hp.com/go/anticounterfeit if you install an HP Toner Reload Kit or an HP Laser Imaging Drum and a software or firmware message indicates that you have installed a previously used reload kit or imaging drum. HP will help determine if the reload kit or imaging drum is genuine and take steps to resolve the problem. Your reload kit or imaging drum might not be a genuine HP Toner Reload Kit or HP Laser Imaging Drum if you notice the following: The supplies status page indicates that a non-HP supply, or a used or counterfeit supply, is installed or has been used. A software or firmware message indicates that a non-HP supply, or a used or counterfeit supply, is installed or has been used. You are experiencing a high number of problems with the reload kit or imaging drum. The reload kit or imaging drum does not look like it usually does (for example, the packaging differs from HP packaging). 116 Appendix B Service and support ENWW Data stored on the HP Toner Reload Kit and the HP Laser Imaging Drum The HP Toner Reload Kits and HP Laser Imaging Drums used with this product contain memory chips that assist in the operation of the product. In addition, these memory chips collect a limited set of information about the usage of the product, which might include the following: the date when the Toner Reload Kit and the imaging drum were first installed, the date when the Toner Reload Kit and the imaging drum were last used, the number of pages printed using the Toner Reload Kit and the imaging drum, the page coverage, the printing modes used, any printing errors that might have occurred, the product model, if a used or counterfeit Toner Reload Kit or imaging drum has been used, if a user has caused a cancellation of a reload process with a Toner Reload Kit, and if more than one cancellation has occurred with the same Toner Reload Kit. This information helps HP design future products to meet our customers' printing needs and will only be used in accordance with the HP Privacy Statement (www.hp.com/go/privacy). The data collected from these memory chips does not contain information that can be used to identify a customer or user of the Toner Reload Kit or the imaging drum or his or her product, nor will any attempt to identify the customer be made. HP collects a sampling of the memory chips from Toner Reload Kits and imaging drums returned to HP's free return and recycling program (HP Planet Partners: www.hp.com/recycle). The memory chips from this sampling are read and studied in order to improve future HP products. HP partners who assist in recycling these Toner Reload Kits and imaging drums might have access to this data, as well. All HP Partners are bound to adhere to all applicable data privacy laws and regulations. Any third party possessing a used Toner Reload Kit or imaging drum might have access to the anonymous information on the memory chip. ENWW Data stored on the HP Toner Reload Kit and the HP Laser Imaging Drum 117 End User License Agreement READ CAREFULLY BEFORE USING THIS SOFTWARE EQUIPMENT: This End-User license Agreement ("EULA") is a legal agreement between (a) you (either an individual or a single entity) and (b) HP Inc. ("HP") that governs your use of any Software Product, installed on or made available by HP for use with your HP product ("HP Product"), that is not otherwise subject to a separate license agreement between you and HP or its suppliers. Other software may contain a EULA in its online documentation. The term "Software Product" means computer software and may include associated media, printed materials and "online" or electronic documentation. An amendment or addendum to this EULA may accompany the HP Product. RIGHTS IN THE SOFTWARE PRODUCT ARE OFFERED ONLY ON THE CONDITION THAT YOU AGREE TO ALL TERMS AND CONDITIONS OF THIS EULA. BY INSTALLING, COPYING, DOWNLOADING, OR OTHERWISE USING THE SOFTWARE PRODUCT, YOU AGREE TO BE BOUND BY THE TERMS OF THIS EULA. IF YOU DO NOT ACCEPT THESE LICENSE TERMS, YOUR SOLE REMEDY IS TO RETURN THE ENTIRE UNUSED PRODUCT (HARDWARE AND SOFTWARE) WITHIN 14 DAYS FOR A REFUND SUBJECT TO THE REFUND POLICY OF YOUR PLACE OF PURCHASE. 1. GRANT OF LICENSE. HP grants you the following rights provided you comply with all terms and conditions of this EULA: a. Use. You may use the Software Product on a single computer ("Your Computer"). If the Software Product is provided to you via the internet and was originally licensed for use on more than one computer, you may install and use the Software Product only on those computers. You may not separate component parts of the Software Product for use on more than one computer. You do not have the right to distribute the Software Product. You may load the Software Product into Your Computer's temporary memory (RAM) for purposes of using the Software Product. b. Storage. You may copy the Software Product into the local memory or storage device of the HP Product. c. Copying. You may make archival or back-up copies of the Software Product, provided the copy contains all of the original Software Product's proprietary notices and that it is used only for backup purposes. d. Reservation of Rights. HP and its suppliers reserve all rights not expressly granted to you in this EULA. e. Freeware. Notwithstanding the terms and conditions of this EULA, all or any portion of the Software Product which constitutes non-proprietary HP software or software provided under public license by third parties ("Freeware"), is licensed to you subject to the terms and conditions of the software license agreement accompanying such Freeware whether in the form of a discrete agreement, shrink wrap license or electronic license terms accepted at time of download. Use of the Freeware by you shall be governed entirely by the terms and conditions of such license. f. Recovery Solution. Any software recovery solution provided with/for your HP Product, whether in the form of a hard disk drive-based solution, an external media-based recovery solution (e.g. floppy disk, CD or DVD) or an equivalent solution delivered in any other form, may only be used for restoring the hard disk of the HP Product with/for which the recovery solution was originally 118 Appendix B Service and support ENWW purchased. The use of any Microsoft operating system software contained in such recovery solution shall be governed by the Microsoft License Agreement. 2. UPGRADES. To use a Software Product identified as an upgrade, you must first be licensed for the original Software Product identified by HP as eligible for the upgrade. After upgrading, you may no longer use the original Software Product that formed the basis for your upgrade eligibility. By using the Software Product, you also agree that HP may automatically access your HP Product when connected to the internet to check the version or status of certain Software Products and may automatically download and install upgrades or updates to such Software Products on to your HP Product to provide new versions or updates required to maintain the functionality, performance, or security of the HP Software and your HP Product and facilitate the provision of support or other services provided to you. In certain cases, and depending on the type of upgrade or update, notifications will be provided to you (via pop-up or other means), which may require you to initiate the upgrade or update. 3. ADDITIONAL SOFTWARE. This EULA applies to updates or supplements to the original Software Product provided by HP unless HP provides other terms along with the update or supplement. In case of a conflict between such terms, the other terms will prevail. 4. TRANSFER. a. Third Party. The initial user of the Software Product may make a one-time transfer of the Software Product to another end user. Any transfer must include all component parts, media, printed materials, this EULA, and if applicable, the Certificate of Authenticity. The transfer may not be an indirect transfer, such as a consignment. Prior to the transfer, the end user receiving the transferred product must agree to all the EULA terms. Upon transfer of the Software Product, your license is automatically terminated. b. Restrictions. You may not rent, lease or lend the Software Product or use the Software Product for commercial timesharing or bureau use. You may not sublicense, assign or transfer the license or Software Product except as expressly provided in this EULA. 5. PROPRIETARY RIGHTS. All intellectual property rights in the Software Product and user documentation are owned by HP or its suppliers and are protected by law, including but not limited to United States copyright, trade secret, and trademark law, as well as other applicable laws and international treaty provisions. You shall not remove any product identification, copyright notices or proprietary restrictions from the Software Product. 6. LIMITATION ON REVERSE ENGINEERING. You may not reverse engineer, decompile, or disassemble the Software Product, except and only to the extent that the right to do so is mandated under applicable law notwithstanding this limitation or it is expressly provided for in this EULA. 7. TERM. This EULA is effective unless terminated or rejected. This EULA will also terminate upon conditions set forth elsewhere in this EULA or if you fail to comply with any term or condition of this EULA. 8. CONSENT TO COLLECTION/USE OF DATA. a. HP will use cookies and other web technology tools to collect anonymous technical information related to HP Software and your HP Product. This data will be used to provide the upgrades and related support or other services described in Section 2. HP will also collect personal information including your Internet Protocol address or other unique identifier information associated with your HP Product and data provided by you on registration of your HP Product. As well as providing the upgrades and related support or other services, this data will be used for sending marketing communications to you (in each case with your express consent where required by applicable law). ENWW End User License Agreement 119 To the extent permitted by applicable law, by accepting these terms and conditions you consent to the collection and use of anonymous and personal data by HP, its subsidiaries, and affiliates as described in this EULA and as further described in HP's privacy policy: www.hp.com/go/privacy b. Collection/Use by Third Parties. Certain software programs included in your HP Product are provided and separately licensed to you by third party providers ("Third Party Software"). Third Party Software may be installed and operational on your HP Product even if you choose not to activate/purchase such software. Third Party Software may collect and transmit technical information about your system (i.e., IP address, unique device identifier, software version installed, etc.) and other system data. This information is used by the third party to identify technical system attributes and ensure that the most current version of the software has been installed on your system. If you do not want the Third Party Software to collect this technical information or automatically send you version updates, you should uninstall the software prior to connecting to the Internet. 9. DISCLAIMER OF WARRANTIES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, HP AND ITS SUPPLIERS PROVIDE THE SOFTWARE PRODUCT "AS IS" AND WITH ALL FAULTS, AND HEREBY DISCLAIM ALL OTHER WARRANTIES, GUARANTEES, AND CONDITIONS, EITHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE AND NON-INFRINGEMENT, ANY IMPLIED WARRANTIES, DUTIES, GUARANTEES, OR CONDITIONS OF MERCHANTABILITY, OF SATISFACTORY QUALITY, OF FITNESS FOR A PARTICULAR PURPOSE, AND OF LACK OF VIRUSES ALL WITH REGARD TO THE SOFTWARE PRODUCT. Some states/jurisdictions do not allow exclusion of implied warranties or limitations on the duration of implied warranties, so the above disclaimer may not apply to you in its entirety. IN AUSTRALIA AND NEW ZEALAND, THE SOFTWARE COMES WITH GUARANTEES THAT CANNOT BE EXCLUDED UNDER AUSTRALIAN AND NEW ZEALAND CONSUMER LAWS. AUSTRALIAN CONSUMERS ARE ENTITLED TO A REPLACEMENT OR A REFUND FOR A MAJOR FAILURE AND COMPENSATION FOR OTHER REASONABLY FORESEEABLE LOSS OR DAMAGE. AUSTRALIAN CONSUMERS ARE ALSO ENTITLED TO HAVE THE SOFTWARE REPAIRED OR REPLACED IF IT FAILS TO BE OF ACCEPTABLE QUALITY AND THE FAILURE DOES NOT AMOUNT TO A MAJOR FAILURE. NEW ZEALAND CONSUMERS WHO ARE PURCHASING GOODS FOR PERSONAL, DOMESTIC OR HOUSEHOLD USE OR CONSUMPTION AND NOT FOR THE PURPOSE OF A BUSINESS ("NEW ZEALAND CONSUMERS") ARE ENTITLED TO REPAIR, REPLACEMENT OR REFUND FOR A FAILURE AND COMPENSATION FOR OTHER REASONABLY FORESEEABLE LOSS OR DAMAGE. 10. LIMITATION OF LIABILITY. Subject to local law, notwithstanding any damages that you might incur, the entire liability of HP and any of its suppliers under any provision of this EULA and your exclusive remedy for all of the foregoing shall be limited to the greater of the amount actually paid by you separately for the Software Product or U.S. $5.00. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL HP OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS OR CONFIDENTIAL OR OTHER INFORMATION, FOR BUSINESS INTERRUPTION, FOR PERSONAL INJURY, FOR LOSS OF PRIVACY ARISING OUT OF OR IN ANY WAY RELATED TO THE USE OF OR INABILITY TO USE THE SOFTWARE PRODUCT, OR OTHERWISE IN CONNECTION WITH ANY PROVISION OF THIS EULA, EVEN IF HP OR ANY SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF THE REMEDY FAILS OF ITS ESSENTIAL PURPOSE. Some states/jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. 11. U.S. GOVERNMENT CUSTOMERS. Consistent with FAR 12.211 and 12.212, Commercial Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under HP's standard commercial license. 12. COMPLIANCE WITH EXPORT LAWS. You shall comply with all laws and regulations of the United States and other countries ("Export Laws") to assure that the Software Product is not (1) exported, directly or 120 Appendix B Service and support ENWW indirectly, in violation of Export Laws, or (2) used for any purpose prohibited by Export Laws, including, without limitation, nuclear, chemical, or biological weapons proliferation. 13. CAPACITY AND AUTHORITY TO CONTRACT. You represent that you are of the legal age of majority in your state of residence and, if applicable, you are duly authorized by your employer to enter into this contract. 14. APPLICABLE LAW. This EULA is governed by the laws of the country in which the equipment was purchased. 15. ENTIRE AGREEMENT. This EULA (including any addendum or amendment to this EULA which is included with the HP Product) is the entire agreement between you and HP relating to the Software Product and it supersedes all prior or contemporaneous oral or written communications, proposals and representations with respect to the Software Product or any other subject matter covered by this EULA. To the extent the terms of any HP policies or programs for support services conflict with the terms of this EULA, the terms of this EULA shall control. 16. CONSUMER RIGHTS. Consumers in some countries, states or territories may have the benefit of certain statutory rights and remedies under consumer legislation in respect of which HP's liability cannot lawfully be excluded or limited. If you acquired the Software as a consumer within the meaning of relevant consumer legislation in your country, state or territory, the provisions of this EULA (including the disclaimers of warranties, limitations and exclusions of liability) must be read subject to applicable law and apply only to the maximum extent permitted by that applicable law. Australian Consumers: If you acquired the Software as a consumer within the meaning of the `Australian Consumer Law' under the Australian Competition and Consumer Act 2010 (Cth) then despite any other provision of this EULA: a. the Software comes with guarantees that cannot be excluded under the Australian Consumer Law, including that goods will be of acceptable quality and services will be supplied with due care and skill. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Software repaired or replaced if it is not of acceptable quality and the failure does not amount to a major failure b. nothing in this EULA excludes, restricts or modifies any right or remedy, or any guarantee, warranty or other term or condition implied or imposed by the Australian Consumer Law which cannot be lawfully excluded or limited; and c. the benefits provided to you by the express warranties in this EULA are in addition to other rights and remedies available to you under the Australian Consumer Law. Your rights under the Australian Consumer Law prevail to the extent that they are inconsistent with any limitations contained in the express warranty. The Software may be capable of retaining user-generated data. HP hereby provides you with notice that if HP repairs your Software, that repair may result in the loss of that data. To the full extent permitted by law, the limitations and exclusions of HP's liability in this EULA apply in respect of any such loss of data. If you think that you are entitled to any warranty under this agreement or any of the above remedies, please contact HP: HP PPS Australia Pty Ltd Building F, 1 Homebush Bay Drive Rhodes, NSW 2138 Australia ENWW End User License Agreement 121 To initiate a support request or warranty claim, please call 13 10 47 (within Australia) or +61 2 8278 1039 (if dialing internationally) or visit www8.hp.com/au/en/contact-hp/phone-assist.html for the most current list of phone support numbers. If you are a consumer within the meaning of the Australia Consumer Law and you are purchasing the Software or warranty and support services for the Software which are not of a kind ordinarily acquired for personal, domestic or household use or consumption, then despite any other provision of this EULA, HP limits its liability for failure to comply with a consumer guarantee as follows: a. provision of warranty or support services for the Software: to any one or more of the following: re- supply of the services or payment of the costs of having the services re-supplied; b. provision of the Software: to any one or more of the following: replacement of the Software or the supply of equivalent software; repair of the Software; payment of the costs of replacing the Software or of acquiring equivalent software; or payment of the costs of having the Software repaired; and c. otherwise, to the maximum extent permitted by law. New Zealand Consumers: In New Zealand, the Software comes with guarantees that cannot be excluded under the Consumer Guarantees Act 1993. In New Zealand, Consumer Transaction means a transaction involving a person who is purchasing goods for personal, domestic or household use or consumption and not for the purpose of a business. New Zealand consumers who are purchasing goods for personal, domestic or household use or consumption and not for the purpose of a business ("New Zealand Consumers") are entitled to repair, replacement or refund for a failure and compensation for other reasonably foreseeable loss or damage. A New Zealand Consumer (as defined above) may recover the costs of returning the product to the place of purchase if there is a breach of the New Zealand consumer law; furthermore, if it will be of significant cost to the New Zealand Consumer to return the goods to HP then HP will collect such goods at its own cost. Where any supply of products or services is for business purposes, you agree that the Consumer Guarantees Act 1993 does not apply and that given the nature and value of the transaction, this is fair and reasonable. � Copyright 2020 HP Development Company, L.P. The information contained herein is subject to change without notice. All other product names mentioned herein may be trademarks of their respective companies. To the extent permitted by applicable law, the only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. To the extent permitted by applicable law, HP shall not be liable for technical or editorial errors or omissions contained herein. Version: March 2020 122 Appendix B Service and support ENWW Customer self-repair warranty service HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period, HP identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts: 1) Parts for which customer self repair is mandatory. If you request HP to replace these parts, you will be charged for the travel and labor costs of this service. 2) Parts for which customer self repair is optional. These parts are also designed for Customer Self Repair. If, however, you require that HP replace them for you, this may be done at no additional charge under the type of warranty service designated for your product. Based on availability and where geography permits, CSR parts will be shipped for next business day delivery. Same-day or four-hour delivery may be offered at an additional charge where geography permits. If assistance is required, you can call the HP Technical Support Center and a technician will help you over the phone. HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective part back to HP within a defined period of time, normally five (5) business days. The defective part must be returned with the associated documentation in the provided shipping material. Failure to return the defective part may result in HP billing you for the replacement. With a customer self repair, HP will pay all shipping and part return costs and determine the courier/carrier to be used. ENWW Customer self-repair warranty service 123 Customer support Get telephone support for your country/region Have the product name, serial number, date of purchase, and problem description ready. Get 24-hour Internet support, and download software utilities and drivers Order additional HP service or maintenance agreements Register your product Country/region phone numbers are on the flyer that was in the box with your product or at www.support.hp.com. www.support.hp.com www.hp.com/go/carepack www.register.hp.com 124 Appendix B Service and support ENWW C Environmental product stewardship program Protecting the environment Ozone production Power consumption Paper use Plastics HP Neverstop printing supplies Paper Material restrictions Battery information Disposal of waste equipment by users (EU and India) Electronic hardware recycling Hardware recycling information (Brazil) Chemical substances Product Power Data per European Union Commission Regulation 1275/2008 SEPA Ecolabel User Information (China) The regulation of the implementation on China energy label for printer, fax, and copier Restriction of Hazardous Substances statement (India) WEEE (Turkey) The Table of Hazardous Substances/Elements and their Content (China) Material Safety Data Sheet (MSDS) EPEAT Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan) For more information ENWW 125 Protecting the environment HP is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on our environment. Ozone production The airborne emissions of ozone for this product have been measured according to a standardized protocol and when these emissions data are applied to an anticpated high-use scenario in an office workspace, HP has determined there is no appreciable amount of ozone generated during printing and the levels are well within current indoor air quality standards and guidelines. References Test method for the determination of emissions from hardcopy devices with respect to awarding the environmental label for office devices with printing function; DE-UZ 205 � BAM; January 2018. Based on ozone concentration when printing 2 hours per day in 30.6 cubic meter room with a ventilation rate of 0.68 air changes per hour with HP printing supplies. Power consumption Power usage drops significantly while in Ready, Sleep, or Off mode, which saves natural resources and saves money without affecting the high performance of this product. HP printing and imaging equipment marked with the ENERGY STAR� logo is qualified to the U.S. Environmental Protection Agency's ENERGY STAR specifications for imaging equipment. The following mark will appear on ENERGY STAR qualified imaging products: Additional ENERGY STAR qualified imaging product model information is listed at: www.hp.com/go/energystar 126 Appendix C Environmental product stewardship program ENWW Paper use This product's duplex feature (manual or automatic) and N-up printing (multiple pages printed on one page) capability can reduce paper usage and the resulting demands on natural resources. Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the product's life. HP Neverstop printing supplies Original HP Neverstop printing supplies were designed with the environment in mind. HP makes it easy to conserve resources and paper when printing. And when you are done, we make it easy and free to recycle.1 All HP Toner Reload Kits and HP Laser Imaging Drums returned to HP Planet Partners go through a multiphase recycling process where materials are separated and refined for use as raw material in new Original HP Toner Reload Kits and HP Laser Imaging Drums and everyday products. No Original HP Toner Reload Kits and HP Laser Imaging Drums returned through HP Planet Partners are ever sent to a landfill, and HP never refills and resells Original HP Toner Reload Kits or HP Laser Imaging Drums. To participate in HP Planet Partners return and recycling program, visit www.hp.com/recycle. Select your country/region for information on how to return HP printing supplies. Multi-lingual program information and instructions are also included in every new HP Toner Reload Kit and HP Laser Imaging Drum package. 1 Program availability varies. For more information, visit www.hp.com/recycle. Paper This product is capable of using recycled paper and lightweight paper (EcoFFICIENTTM) when the paper meets the guidelines outlined in the HP Laser Printer Family Print Media Guide. This product is suitable for the use of recycled paper and lightweight paper (EcoFFICIENTTM) according to EN12281:2002. Material restrictions This HP product does not contain added mercury. ENWW Paper use 127 Battery information This product may contain a: Poly-carbonmonofluoride lithium (BR type) or Manganese dioxide lithium (CR type) battery that may require special handling at end of life. NOTE: (For CR type only) Perchlorate material - special handling may apply. See dtsc.ca.gov/ hazardouswaste/perchlorate. Weight: ~3 g Location: On motherboard User Removable: No For recycling information, you can go to www.hp.com/recycle, or contact your local authorities or the Electronics Industries Alliance: www.eiae.org. 128 Appendix C Environmental product stewardship program ENWW Disposal of waste equipment by users (EU and India) This symbol means do not dispose of your product with your other household waste. Instead, you should protect human health and the environment by handing over your waste equipment to a designated collection point for the recycling of waste electrical and electronic equipment. For more information, please contact your household waste disposal service, or go to: www.hp.com/recycle. Electronic hardware recycling HP encourages customers to recycle used electronic hardware. For more information about recycling programs go to: www.hp.com/recycle. ENWW Disposal of waste equipment by users (EU and India) 129 Hardware recycling information (Brazil) Este produto eletr�nico e seus componentes n�o devem ser descartados no lixo comum, pois embora estejam em conformidade com padr�es mundiais de restri��o a subst�ncias nocivas, podem conter, ainda que em quantidades m�nimas, subst�ncias impactantes ao meio ambiente. Ao final da vida �til deste produto, o usu�rio dever� entreg�-lo � HP. A n�o observ�ncia dessa orienta��o sujeitar� o infrator �s san��es previstas em lei. Ap�s o uso, as pilhas e/ou baterias dos produtos HP dever�o ser entregues ao estabelecimento comercial ou rede de assist�ncia t�cnica autorizada pela HP. Para maiores informa��es, inclusive sobre os pontos de recebimento, acesse: www.hp.com.br/reciclar Chemical substances HP is committed to providing our customers with information about the chemical substances in our products as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006 of the European Parliament and the Council). A chemical information report for this product can be found at: www.hp.com/go/ reach. Product Power Data per European Union Commission Regulation 1275/2008 For product power data, including the power consumption of the product in networked standby if all wired network ports are connected and all wireless network ports are activated, please refer to section P14 `Additional Information' of the product IT ECO Declaration at www.hp.com/hpinfo/globalcitizenship/ environment/productdata/itecodesktop-pc.html. 130 Appendix C Environmental product stewardship program ENWW SEPA Ecolabel User Information (China) 63.0 dB(A) The regulation of the implementation on China energy label for printer, fax, and copier """ " ("GB21521") TEC () 1. 1 2. 2.1 GB21521 (kWh) "" GB21521 Restriction of Hazardous Substances statement (India) This product, as well as its related consumables and spares, complies with the reduction in hazardous substances provisions of the "India E-waste Rule 2016." It does not contain lead, mercury, hexavalent chromium, polybrominated biphenyls or polybrominated diphenyl ethers in concentrations exceeding 0.1 weight % and 0.01 weight % for cadmium, except where allowed pursuant to the exemptions set in Schedule 2 of the Rule. WEEE (Turkey) T�rkiye Cumhuriyeti: AEEE Y�netmeliine Uygundur ENWW SEPA Ecolabel User Information (China) 131 The Table of Hazardous Substances/Elements and their Content (China) (Pb) (Hg) (Cd) (Cr(VI)) (PBB) X X X X X X X X SJ/T 11364 GB/T 26572 X GB/T 26572 "X" RoHS "X" RoHS (PBDE) Material Safety Data Sheet (MSDS) Material Safety Data Sheets (MSDS) for supplies containing chemical substances (for example, toner) can be obtained by accessing the HP Web site at www.hp.com/go/msds. 132 Appendix C Environmental product stewardship program ENWW EPEAT Many HP products are designed to meet EPEAT. EPEAT is a comprehensive environmental rating that helps identify greener electronics equipment. For more information on EPEAT go to www.epeat.net. For information on HP's EPEAT registered products go to www.hp.com/hpinfo/globalcitizenship/environment/pdf/ epeat_printers.pdf. ENWW EPEAT 133 Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan) Taiwan Declaration of the Presence Condition of the Restricted Substances Marking Restricted substances and their chemical symbols Unit (Pb) (Hg) (Cd) (Cr+6) (PBB) (PBDE) Print engine External casing and trays Power supply Cables Printed circuit board Control panel Cartridge Scanner assembly 1. 0.1 wt % 0.01 wt % Note 1: "Exceeding 0.1 wt %" and "exceeding 0.01 wt %" indicate that the percentage content of the restricted substance exceeds the reference percentage value of presence condition. 2. Note 2: "" indicates that the percentage content of the restricted substance does not exceed the percentage of reference value of presence. 3. Note 3: indicates that the restricted substance corresponds to the exemption. www.support.hp.com 134 Appendix C Environmental product stewardship program ENWW To access the latest user guides or manuals for your product, go to www.support.hp.com. Select Find your product, and then follow the onscreen instructions. ENWW Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan) 135 For more information To obtain information about these environmental topics: Product environmental profile sheet for this and many related HP products HP's commitment to the environment HP's environmental management system HP's end-of-life product return and recycling program Material Safety Data Sheets Visit www.hp.com/go/environment. Also, visit www.hp.com/recycle. 136 Appendix C Environmental product stewardship program ENWW D Regulatory information Regulatory statements Wireless statements ENWW 137 Regulatory statements European Union Regulatory Notice Products bearing the CE marking comply with one or more of the following EU Directives as may be applicable: Low Voltage Directive 2014/35/EU, EMC Directive 2014/30/EU, Eco Design Directive 2009/125/EC, RED 2014/53/EU, RoHS Directive 2011/65/EU. Compliance with these directives is assessed using applicable European Harmonized Standards. The full Declaration of Conformity can be found at the following website: www.hp.com/go/certificates (Search with the product model name or its Regulatory Model Number (RMN), which may be found on the regulatory label.) The point of contact for regulatory matters is: HP Deutschland GmbH, HP HQ-TRE, 71025 Boeblingen, Germany Regulatory model identification numbers For regulatory identification purposes, your product is assigned a regulatory model number. Regulatory model numbers should not be confused with marketing names or product numbers. Product model number HP Neverstop Laser MFP 1200a, 1200n,1201n HP Neverstop Laser MFP 1200w, 1200nw,1202nw, 1202w Regulatory model number SEOLA-1800-02 SEOLA-1800-03 FCC regulations This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If this equipment is not installed and used in accordance with the instructions, it may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna. Increase separation between equipment and receiver. Connect equipment to an outlet on a circuit different from that to which the receiver is located. Consult your dealer or an experienced radio/TV technician. NOTE: Any changes or modifications to the printer that are not expressly approved by HP could void the user's authority to operate this equipment. Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules. Canada - Industry Canada ICES-003 Compliance Statement CAN ICES-3(B)/NMB-3(B) 138 Appendix D Regulatory information ENWW Power cord instructions Make sure your power source is adequate for the product voltage rating. The voltage rating is on the product label. The product uses either 110-127 Vac or 220-240 Vac and 50/60 Hz. Connect the power cord between the product and a grounded AC outlet. CAUTION: To prevent damage to the product, use only the power cord that is provided with the product. Laser safety The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The device is certified as a "Class 1" laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968. Since radiation emitted inside the device is completely confined within protective housings and external covers, the laser beam cannot escape during any phase of normal user operation. WARNING! Using controls, making adjustments, or performing procedures other than those specified in this user guide may result in exposure to hazardous radiation. ENWW Regulatory statements 139 Laser statement for Finland Luokan 1 laserlaite HP Neverstop Laser MFP 1200a, 1200n, 1200w, 1200nw, 1201n, 1202nw, 1202w, laserkirjoitin on k�ytt�j�n kannalta turvallinen luokan 1 laserlaite. Normaalissa k�yt�ss� kirjoittimen suojakotelointi est�� lasers�teen p��syn laitteen ulkopuolelle. Laitteen turvallisuusluokka on m��ritetty standardin EN 60825-1 (2014) mukaisesti. VAROITUS ! Laitteen k�ytt�minen muulla kuin k�ytt�ohjeessa mainitulla tavalla saattaa altistaa k�ytt�j�n turvallisuusluokan 1 ylitt�v�lle n�kym�tt�m�lle lasers�teilylle. VARNING ! Om apparaten anv�nds p� annat s�tt �n i bruksanvisning specificerats, kan anv�ndaren uts�ttas f�r osynlig laserstr�lning, som �verskrider gr�nsen f�r laserklass 1. HUOLTO HP Neverstop Laser MFP 1200a, 1200n, 1200w, 1200nw, 1201n, 1202nw, 1202w - kirjoittimen sis�ll� ei ole k�ytt�j�n huollettavissa olevia kohteita. Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkil�. T�llaiseksi huoltotoimenpiteeksi ei katsota v�riainekasetin vaihtamista, paperiradan puhdistusta tai muita k�ytt�j�n k�sikirjassa lueteltuja, k�ytt�j�n teht�v�ksi tarkoitettuja yll�pitotoimia, jotka voidaan suorittaa ilman erikoisty�kaluja. VARO ! Mik�li kirjoittimen suojakotelo avataan, olet alttiina n�kym�tt�m�llelasers�teilylle laitteen ollessa toiminnassa. �l� katso s�teeseen. VARNING ! Om laserprinterns skyddsh�lje �ppnas d� apparaten �r i funktion, uts�ttas anv�ndaren f�r osynlig laserstr�lning. Betrakta ej str�len. Tiedot laitteessa k�ytett�v�n laserdiodin s�teilyominaisuuksista: Aallonpituus 775-795 nm Teho 5 m W Luokan 3B laser. Nordic Statements (Denmark, Finland, Norway, Sweden) Denmark: Apparatets stikprop skal tilsuttes en stikkontakt med jord, som giver forbindelse til stikproppens jord. Finland: Laite on liitett�v� suojakoskettimilla varustettuun pistorasiaan. Norway: Apparatet m� tilkoples jordet stikkontakt. Sweden: Apparaten skall anslutas till jordat uttag. 140 Appendix D Regulatory information ENWW Eurasian Conformity (Armenia, Belarus, Kazakhstan, Kirgizstan, Russia) HP Inc. : 1501 Page Mill Road, Palo Alto, California 94304, U.S. 10- , . 4-, 5- 6- . 4- , , �3� , �2013� . 5- 6- , , �12� �12-� . HP Inc. : 1501 Page Mill Road, Palo Alto, California 94304, U.S. 10 . 4-, 5- 6- . 4- , �3� �2013� . 5- 6- , , �12� �12-� . : " ", , 125171, . , , 1 6, .3, /: +7 495 797 35 00 / +7 499 92132 50 : " ..", , 050040, . , , -, 77/7, /: + 7 7 27 355 35 52 : " ", , 125171, , , 16A 3, /: +7 495 797 35 00 / +7 499 92132 50 : " .." , , 050040, ., , - , 77/7, /: +7 727 355 35 52 ENWW Regulatory statements 141 Wireless statements The statements in this section apply to wireless-capable printer models only. FCC compliance statement--United States Exposure to radio frequency radiation CAUTION: The radiated output power of this device is far below the FCC radio frequency exposure limits. Nevertheless, the device shall be used in such a manner that the potential for human contact during normal operation is minimized. In order to avoid the possibility of exceeding the FCC radio frequency exposure limits, human proximity to the antenna shall not be less than 20 cm (8 in) during normal operation. This device complies with Part 15 of FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. CAUTION: Based on Section 15.21 of the FCC rules, changes of modifications to the operation of this product without the express approval by HP may invalidate its authorized use. Brazil ANATEL statement Este equipamento opera em car�ter secund�rio, isto �, n�o tem direito � prote��o contra interfer�ncia prejudicial, mesmo de esta��es do mesmo tipo, e n�o pode causar interfer�ncia a sistemas operando em car�ter prim�rio. Canadian statements For Indoor Use. This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of the Canadian Department of Communications. The internal wireless radio complies with RSS 210 of Industry Canada. Pour usage d�int�rieur. Le pr�sent appareil num�rique �met pas de bruits radio�lectriques d�passant les limites applicables aux appareils num�riques de Classe B prescribes dans le r�glement sur le brouillage radio�lectrique �dict� par le Minist�re des Communications du Canada. Le composant RF interne est conforme � la norme CNR-210 d�Industrie Canada. Products with 5 GHz Operation Industry of Canada CAUTION: When using IEEE 802.11a wireless LAN, this product is restricted to indoor use, due to its operation in the 5.15- to 5.25-GHz frequency range. Industry Canada requires this product to be used indoors for the frequency range of 5.15 GHz to 5.25 GHz to reduce the potential for harmful interference to cochannel mobile satellite systems. High-power radar is allocated as the primary user of the 5.25- to 5.35-GHz and 5.65- to 5.85-GHz bands. These radar stations can cause interference with and/or damage to this device. Exposure to Radio Frequency Radiation (Canada) WARNING! Exposure to Radio Frequency Radiation. The radiated output power of this device is below the Industry Canada radio frequency exposure limits. Nevertheless, the device should be used in such a manner that the potential for human contact is minimized during normal operation. 142 Appendix D Regulatory information ENWW To avoid the possibility of exceeding the Industry Canada radio frequency exposure limits, human proximity to the antennas should not be less than 20 cm (8 inches). European Union regulatory notice The telecommunications functionality of this product may be used in the following EU and EFTA countries/ regions: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, and United Kingdom. Notice for use in Russia ( 802.11 b/g) 2,4 : 2400-2483,5 ( 1-13). � () 100. Mexico statement Aviso para los usuarios de M�xico "La operaci�n de este equipo est� sujeta a las siguientes dos condiciones: (1) es posible que este equipo o dispositivo no cause interferencia perjudicial y (2) este equipo o dispositivo debe aceptar cualquier interferencia, incluyendo la que pueda causar su operaci�n no deseada." Para saber el modelo de la tarjeta inal�mbrica utilizada, revise la etiqueta regulatoria de la impresora. Vietnam Telecom wired/wireless marking for ICTQC Type approved products ENWW Wireless statements 143 144 Appendix D Regulatory information ENWW Index A acoustic specifications 99 ANATEL statement 142 anticounterfeit supplies 116 B bin, output jams, clearing 78 bins, output locating 2 browser requirements 20 buttons, control panel 3 C Canadian notices ICES-003 compliance 138 checklist wireless connectivity 90 cleaning glass 88 clearing jams locations 72 control panel buttons 3 features 3 LED light patterns 66 locating 2 copy identification card 47 copying edge-to-edge 89 identification card 47 multiple copies 46 optimizing for text or pictures 89 setting paper size and type 88 single copies 46 counterfeit supplies 116 covers, locating 2 customer support online 124 warranty 64 D defaults, restoring 70 dimensions, printer 99 double-sided printing 41 drivers, supported 97 duplexing 41 E economy settings 24 electrical specifications 99 electronic hardware recycling 129 Embedded Web Server (EWS) assigning passwords 23 features 20 envelope, loading 34 envelope, orientation 34 environmental stewardship program 125 Eurasian conformity 141 F factory-set defaults, restoring 70 FCC compliance statement 142 Finnish laser safety statement 140 G glass, cleaning 88 H hardware recycling, Brazil 130 HP Customer Care 124 HP Device Toolbox, using 20 HP Embedded Web Server (EWS) features 20 HP EWS, using 20 HP Scan software (Windows) 51 I ICES-003 notice 138 ID Copy button 4, 6, 47 image quality issues examples and solutions 83 input tray jams, clearing 74 locating 2 interface ports locating 2 J jams locations 72 output-bin, clearing 78 tray, clearing 74 L label orientation 36 labels printing on 36 labels, loading 36 laser safety 139 laser safety statements Finland 140 license, software 118 M manual duplex Windows 41 Material Safety Data Sheet (MSDS) 132 media ordering 61 memory chip, reload kit description 117 multiple pages per sheet printing (Windows) 41 ENWW Index 145 N network connection wireless connection 12 network port locating 2 networks supported 97 non-HP supplies 116 notices Brazil 142 Canada 142 CE mark 138 EU 138 European Union 143 FCC 138, 142 Mexico 143 Nordic 140 Russia 143 United States of America 142 Vietnam 143 number of copies, changing 46 O on/off button, locating 2 online support 124 operating systems (OS) supported 97 operating systems, supported 97 ordering supplies and accessories 61 OS (operating system) supported 97 output bin locating 2 P pages per sheet selecting (Windows) 41 paper loading 29, 32 selecting 81 paper jams. See jams paper pickup problems solving 71 paper type selecting (Windows) 40 paper, ordering 61 power consumption 99 power connection locating 2 power cord instructions 139 power switch, locating 2 power-down delay setting 25 print drivers, supported 97 print on both sides manually, Windows 41 product and serial number label locating 2 R recycling 127 electronic hardware 129 reload kit non-HP 116 recycling 127 warranty 115 restoring factory-set defaults 70 S safety statements 139, 140 scanner glass cleaning 88 scanning from HP Scan software (Windows) 51 SEOLA regulatory identification numbers 138 serial number label locating 2 settings factory-set defaults, restoring 70 shut down after delay setting 24 single-sheet priority feed slot loading labels 36 sleep delay disabling 24 enabling 24 software software license agreement 118 specifications electrical and acoustic 99 status control panel lights 66 supplies counterfeit 116 non-HP 116 ordering 61 recycling 127 used 116 support online 124 system requirements 20 T technical support online 124 Toner Reload Kit memory chips 117 non-HP 116 recycling 127 warranty 115 troubleshooting LED, errors 66 LED, light patterns 66 paper feed problems 71 wireless network 90 U USB port locating 2 used supplies 116 W warranty 64 customer self repair 123 license 118 product 104 Toner Reload Kit 115 waste disposal 129 web browser requirements HP Embedded Web Server 20 Web sites counterfeit supplies 116 customer support 124 Material Safety Data Sheet (MSDS) 132 weight, printer 99 wireless network troubleshooting 90 wireless network interference 93 146 Index ENWW