As a nurse or other caregiver, you likely spend a significant amount of time with your patients. While doctors might get a good chunk of the glory, you're the one who checks on them, keeps up on their medication and performs other essential tasks. Because of your career, you may already command respect and trust; for the past 12 years, Americans have ranked nursing as the top profession for honesty and ethics via an annual Gallup survey. Show
 Building trust and familiarity with your patients can make them feel more comfortable and be more honest when talking you with about their health. In addition, once you understand a patient’s personality, you’ll be better positioned to note changes that may be indicative of health problems as well as know how to keep the patient cooperative and in good spirits. 1. Communicate Often and WellEffective communication is the foundation on which you can establish trust with your patients. You go through a getting-to-know-you phase with the patient that works much better if you can quickly establish a snapshot of their life, such as learning about their hobbies, friends, family, and their day to day activities and working environment. A major part of being a good communicator as a nurse is clearly educating patients on the various health challenges they are facing. Being a good listener is just as important – you should fully hear out all concerns and ask follow-up questions of your patient before arriving at any conclusion 2. Express EmpathyYou need to be able to empathize with your patient without being emotionally overwhelmed yourself. You may have a lot on your mind, and the patient may not be the most pleasant person to be around--perhaps due to stress, pain, confusion, and other issues—but it's important that be mentally present while also not allowing let their issues or attitude to affect you emotionally. Your goal should be to relate while still having some walls between you and what the patient is going through. This also helps you make objective decisions while advocating for the patient. 3. Project CalmnessAs a , you want to come across as calm, competent, and in control of the situation. Your confidence helps to reassure the patient that all is as it should be. If a situation occurs that is frightening for the patient, they can remain calm, assured that you have it handled on their behalf. The relationships that nurses form with their patients are critical to positive health outcomes. Research indicates that those relationships represent a vital component of good care and can even be therapeutic to patients, as noted in a 2021 article in the journal BMC Nursing. Nội dung chính Show Building patient rapport is an important part of every nurse’s job. But nurses face many competing demands for their time and attention, and forming relationships with patients, is not always easy. Individuals who may be considering furthering their nursing careers through an advanced nursing degree program can benefit from learning more about one of the most fundamental ways to strengthen healthcare: building strong rapport with patients. What Is Patient Rapport?Quality nursing care depends on nurses establishing good rapport with patients. But nurses need to understand what patient rapport is before they can work to establish it. Think of patient rapport as the connection a nurse establishes with a patient. The foundation of that connection is based on qualities such as empathy, acceptance, respect, and a commitment to engage, according to a 2021 article published in the journal JMIR Research Protocols. Building relationships with patients is not merely something nurses should do when time permits; the American Nurses Association’s code of ethics requires it. Specifically, nurses are required to establish trusting relationships with their clients. The code of ethics also requires nurses to consider factors such as a patient’s cultural background, spiritual beliefs, value system, and language when planning their care. Nurses need to weave these considerations into the approaches they use to build rapport with their patients. Why Building Patient Rapport Is ImportantBuilding rapport with patients is important because it can benefit many aspects of healthcare. Research shows that good patient rapport can:
With the potential to offer so many benefits, building patient rapport is not an obligation nurses can overlook. Despite their workloads and the stresses of the job, nurses need to invest in establishing patient rapport, both for their patients’ benefit and their own. 8 Ways Nurses Can Build Patient RapportNurses know they need to build rapport with patients, but occasionally they may struggle with how to do it. The suggestions below are examples of strategies nurses can employ to help ensure they establish good rapport with their patients. 1. Get to Know Patients PersonallyGetting to know their patients is one of the most fundamental strategies nurses have for building patient rapport, according to medical staffing firm Premier Medical Staffing Services. Nurses can begin by asking their patients questions that are open-ended and stimulate conversation. For example, while conducting routine responsibilities, nurses might ask patients how they are feeling or inquire about what patients might do after they are feeling better. Questions like these also demonstrate that nurses care about their patients, and the answers to these questions can provide the basis for subsequent conversations. 2. Practice Active ListeningPracticing active listening is a good strategy for nurses because it allows patients to feel that nurses take their concerns seriously, as detailed in a 2022 report in Nursing Times. When a patient believes a nurse is listening closely to what they are saying, they are likely to be more comfortable expressing their perspectives. To employ active listening, nurses should:
3. Educate PatientsOne of the best skills in nursing is the ability to educate patients about their health. Educating patients is also another way nurses can establish rapport with their patients. When educating patients about their health, a number of considerations are important, according to MedlinePlus. For example, nurses should consider patients’ readiness to learn, their learning preferences, and any potential barriers they may have to learning about health matters. To get the best results, nurses should create an education plan with the patient, decide on the objectives of the education with the patient, and select the educational materials that work best for the patient. 4. Minimize JargonIn the course of a busy day, nurses may sometimes inadvertently use medical jargon, acronyms, or technical terminology when speaking to patients. Remembering to use plain language with patients is crucial to communicating effectively with them, according to a 2021 report in American Nurse, and good communication is an important part of strong rapport. Choosing phrases with the fewest words and words with the fewest syllables can help nurses ensure patients develop an understanding of their health conditions and their care plans. 5. Make Sure Needs Are Being MetEnsuring nurses meet patients’ needs is not only common sense, it is also one of the hallmarks of patient-centered care, as a 2021 article in the Journal of Education and Health Promotion noted. To be able to meet a patient’s needs, nurses must first identify and monitor those needs. Then, in addressing the patient’s needs, nurses must remain flexible and respond in a manner that is consistent with the patient’s personal, spiritual, and cultural values. In addition to addressing physical needs, nurses also should be mindful of each patient’s social, cognitive, and emotional needs. 6. Ensure Coordination of CareDoing what they can to coordinate patient care across providers and healthcare settings also can help nurses strengthen patient rapport. Better attention to care coordination can result in improved relationships with patients, according to a 2020 article in the journal Canadian Family Physician. For example, care coordination can help to:
7. Be RespectfulTreating them with respect is one of the most basic ways to build rapport with patients. A variety of approaches can help to demonstrate respect, as a 2021 article in the journal PLOS One explained. For example, nurses can:
8. Actively Assess Patient SatisfactionSoliciting feedback and patient satisfaction information by conducting post-visit surveys can provide helpful insights into how to improve the patient experience and patient rapport. Feedback can range from small items, such as the need to modify the temperature in a healthcare facility, to larger needs in areas such as staff training, as a 2022 report in Medical Economics noted. Of course, acting on this feedback is important, so patients believe that their opinions matter. Patient Rapport: A Cornerstone of Nursing PracticeBuilding rapport with patients is a critical component of the nursing profession. When nurses have good rapport with their patients, not only do the patients feel more comfortable and engaged during their interactions with the nurses, they’re more likely to experience positive health outcomes. Establishing and maintaining strong patient rapport is something that nurses who aspire to advanced positions must continue to keep in mind as their careers progress. Nurses interested in enhancing patient care and advancing their careers can explore Maryville University’s online Bachelor of Science in Nursing (BSN) to Doctor of Nursing Practice (DNP) program to see how the program can help them achieve their goals. Offering five concentrations, the program can open the door to new aspects of nursing practice. Get started on your journey to advanced nursing today. Recommended Reading Importance of Patient Safety: Tips & Resources for Leaders Nursing Ethics: Ethical Decision-Making for Nurse Leaders Treating Patients in the Future of Medicine: What DNPs Need to Know Sources American Nurse, “By Your Patients You’ll Be Taught” American Nurses Association, Code of Ethics for Nurses with Interpretive Statements BMC Nursing, “A Literature–Based Study of Patient–Centered Care and Communication in Nurse–Patient Interactions: Barriers, Facilitators, and the Way Forward” Canadian Family Physician, “Prioritizing Coordination of Primary Health Care” Clinical Medicine, “Approaches to Building Rapport with Patients” Collegian, “Understanding the Nurse-Patient Relationship: A Predictive Approach to Caring Interaction” International Journal of Environmental Research and Public Health, “Impact of Nurse-Patient Relationship on Quality of Care and Patient Autonomy in Decision-Making” JMIR Research Protocols, “Exploring Nurse and Patient Experiences of Developing Rapport During Oncology Ambulatory Care Videoconferencing Visits: Protocol for a Qualitative Study” Journal of Education and Health Promotion, “Effective Strategies for Implementing Patient-Centered Care in Cardiac Care Unit: An Opportunity for Change” Medical Economics, “5-Star Care: How to Boost Patient Satisfaction Scores” MedlinePlus, Choosing Effective Patient Education Materials Nursing Times, “Active Listening Encourages Patients to Share Their Perspective” PLOS One, “Patient Perspectives on How to Demonstrate Respect: Implications for Clinicians and Healthcare Organizations” How would you establish rapport with a patient who is a child?An open, friendly expression, smiles, and a likeable manner can also help to reassure children who may be feeling afraid or confused about what is happening to them. 5. Expression of Interest in the Child. For older children, asking about a child's interests and actively listening can also build rapport.
What strategies can you use to develop rapport with a pediatric patient quizlet?What are some strategies to develop rapport with a pediatric.... Always have a friendly expression which is characterized by a smile.. Deliver yourself in a pleasant and likeable manner.. Lower yourself when talking to them to minimize intimidation.. Foster a comfortable environment within the clinic.. What are the 7 ways to build rapport with patients?7 Ways To Build Rapport With Patients. Maintain Eye Contact. Maintaining eye contact communicates care and compassion. ... . Show Empathy. Empathy is the ability to understand the patient's situation, perspective, and feelings. ... . Open Communication. ... . Make it Personal. ... . Active Listening. ... . Practice Mirroring. ... . Keep Your Word.. How does the nurse establish rapport with the client?Think of patient rapport as the connection a nurse establishes with a patient. The foundation of that connection is based on qualities such as empathy, acceptance, respect, and a commitment to engage, according to a 2021 article published in the journal JMIR Research Protocols.
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