Test 3 Review (Ch. 1, 2, 3 of Operations management) Show
What is a set of interrelated parts that must work together? ● For the Math section of the test study the math in class assignments! ● This REVIEW is DEFINITION BASED Ch.1 1. ___________ is the part of business organizations that is responsible for producing goods or services. Operations 2. ___________ is the management of systems or processes that create goods and/or provide services. Operations management 3. ___________ is a set of interrelated parts that must work together. System 4. The three subsystems are? Marketing Operations Finance 5. The _________ approach emphasizes interrelationships among subsystems. Systems What are the three basic functions of the business organization?6. The main theme of the Systems approach is that the ________ is greater than the sum of
its parts. If you want to learn more check out What is the pyruvate dehydrogenase complex? Whole 7. In systems theory terminology Operations management is most focused on the ___________ . Transformation Process 8. ___________ are measurements taken at various points in the transformation process. Feedback 9. ___________ is the comparison of feedback against previously established standards to determine if corrective action is needed. Control 10. What are the three basic functions of the business organization? Marketing Operations Finance 11. When Supply _ Demand it is wasteful and costly. What are the three categories of business processes?> 12. When Supply _ Demand there is opportunity loss and customer dissatisfaction. < 13. When supply _ Demand it is ideal. = 14. _________ is a sequence of activities and organizations involved in producing and delivering a good or service. Supply Chain 15. The operations function consists of all activities ________ related to producing goods or providing services. Directly 16. A primary function of the operations manager is to guide the system by ___________ Decision Making We also discuss several other topics
like What are the early limits on voting rights? 17. ___________ is one or more actions that transform inputs and outputs. Process 18. What are the three categories of Business processes? Upper management process Operational processes Supporting Processes 19. ___________ govern the operation of the entire organization. Upper management Process 20. ___________ are the core processes that make up the value stream. Operational Processes 21. ___________ support the core processes. Supporting processes 22. What are the four sources of variation Variety of goods or services being offered Structural variation in demand Random variation Assignable variation 23. ___________ are physical items that include raw materials, parts, subassemblies, and final products. Goods 24. ___________ are activities that provide some combination of time, location, form or psychological value. Services 25. The ___________ states that products are typically neither purely serviceor purely goods based. Goods service continuum We also discuss several other topics like What is the full name for dna? rna? 26. Manufacturing organizations are ______ oriented Goods 27. Services are ______ oriented Act 28. Operations decisions usually include what 5 questions? Who, what, when, where, and How? 29. ___________ is a key tool used by all decision makers. Modeling 30. A ___________ is an abstraction of reality; a simplification of something. Model 31. A ___________ model looks like their real life counterparts; allows for visual correspondence. We also discuss several other topics like Why is water a powerful solvent? Physical 32. A ___________ model is easy to construct and change. Retains some degree of visual correspondence. Schematic 33. A ___________ model looks nothing like their reallife counterparts. It's the easiest to manipulate and are important forms of inputs for computers and calculators. Mathematical 34. A ___________ is a decisionmaking approach that frequently seeks to obtain a mathematically optimal solution. Quantitative Approach 35. A ________ is giving up something in return for something else. If you want to learn more check out
What is the definition of separation anxiety disorder? Tradeoff 36. Profits, cost, quality, productivity, flexibility, inventories, schedules, and forecast accuracy are all examples of ____________. Performance metrics 37. ___________ is a system in which highly skilled workers use simple flexible tools to produce small quantities of customized goods. Craft production 38. Scientific management was a movement led by efficiency engineer _____________. Frederick Winslow Taylor 39. The ___________ movement emphasized the importance of the human element in job design. Human relations movement 40. ___________ refined and developed management practices that increased productivity. Also credited with fueling the “quality revolution” and JustInTime production. Japanese manufacturers. 41. ___________ is using resources in ways that do not harm ecological systems that support human existence. Sustainability Ch.2 1. ___________ is how effectively an organization meets the wants and needs of customers relative to others that offer similar products/ services. Competitiveness 2. Hierarchical planning consists of what 5 things? Mission Goals Organizational strategies Functional Strategies Tactics 3. ___________ is the reason for an organization’s existence. Answers the question “What business are we in?” Mission 4. ___________ provide detail and the scope of the mission. Goals 5. ___________ is a plan for achieving organizational goals. Strategy 6. The ___________ states the purpose of an organization. Mission statement 7. The ___________ serves as the basis for organizational goals. Mission statement 8. ___________ strategies are overall strategies that relate to the entire organization Organizational 9. ___________ strategies are strategies that relate to each of the functional areas and that support achievement of the organizational strategy. Functional Level 10. ___________ are the methods and actions taken to accomplish strategies. The “How to” part of the process. Tactics 11. ___________ are the actual “doing” part of the process. Operations 12. ___________ are the special attributes or abilities that give an organization a competitive edge. Core competencies 13. Effective strategy formulation requires taking into account what? Core competencies Environmental scanning (SWOT) 14. Successful strategy formulation also requires taking into account what two things? Order qualifiers and order winners 15. ___________ are characteristics that customers perceive as minimum standards of acceptability for a product or service to be considered as a potential for purchase. Order Qualifiers 16. ___________ are characteristics of an organization’s goods or services that cause it to be perceived as better than the competition. Order winners 17. Environmental scanning is necessary to identify _______ and ________ factors. Internal and external 18. ___________ factors deal with strengths and weaknesses. Internal 19. ___________ factors deal with opportunities and threats. External 20. What are the 6 key external factors? Economic conditions Political conditions Legal environment Technology Competition Markets 21. What are the 8 Key internal factors? Human resources Facilities and equipment Financial resources Customers Products and services Technology Supplies Other 22. ___________ is the approach used to guide the operations function Operations management 23. ___________ is a strategy that focuses on quality in all phases of an organization. QualityBased strategy 24. ___________ are strategies that focus on the reduction of time needed to accomplish a task Timebased strategies 25. Areas where organizations have achieved time reductions would include what? Planning time Product/service design time Processing time Changeover time Delivery time Response time for complaints 26. ___________ are a strategic approach for competitive advantage that emphasizes the use of flexibility to adapt and prosper in an environment change. Agile operations. 27. ___________ is a topdown management system that organizations can use to clarify their vision and strategy and transform them into action. The Balanced Scorecard approach 28. ___________ is a measure of the effective use of resources, usually expressed as ratio of output to input Productivity 29. ___________ productivity is linked to higher standards of living Higher 30. ___________ productivity relative to the competition leads to competitive advantage Higher 31. A useful measure related to productivity is ___________ Process yield 32. What are the 5 factors affecting productivity Methods Capital Quality Technology Management Ch. 3 1. ___________ is a statement about the future value of a variable of interest. Forecast 2. What are two important aspects of forecasts? Expected level of demand Accuracy 3. ___________ is the level of demand that may be a function of some structural variation such as a trend or seasonal variation Expected level of demand 4. ___________ is related to the potential size of forecast error. Accuracy 5. What are the elements of a good forecasts? Should Be: Timely, accurate, reliable, expressed in meaningful units, in writing, simple to understand and use, and cost effective. 6. What are the 6 steps in the forecasting process? Determine purpose of forecast Establish a time horizon Obtain, clean, and analyze appropriate data Select a forecasting technique Make the forecast Monitor the forecast 7. ___________ Forecast use subjective inputs obtained from various sources such as consumer surveys, sales staff, experts, etc. Judgemental 8. ___________ Forecast uses historical data assuming the future will be like the past Time series 9. ___________ forecasts use explanatory variables to predict the future. Associative models 10. ___________ is a timeordered sequence of observations taken at regular time intervals. Timeseries 11. ___________ forecasting techniques are based on the development of an equation that summarizes the effect of predictor materials. Associative 12. ___________ are variables that can be used to predict the values of the variable of interest Predictor variables 13. ___________ is a longterm upward or downward movement in data. Ex: (Population shifts and changing income) Trend 14. ___________ is a shortterm, fairly regular variations related to the calendar or time of day. (restaurants, service calls centers, and theaters experience seasonal demand) Seasonality 15. A ___________ has wavelike variations lasting more than one year. Cycle 16. ___________ happens due to unusual circumstances that do not reflect typical behavior. Ex: (Labor strike or weather event) Irregular variation 17. ___________ is residual variation that remains after all other behaviors have been accounted for. Random variation 18. ___________ uses a single previous value of a time series as the basis for a forecast. Naive Forecast 19. What are the three commonly used measures for summarizing historical errors in forecasting? Mean Absolute Deviation Mean Squared Error Mean Absolute Percent error 20. The ___________ views forecasts as a probable future demand. React to meet that demand. Reactive approach 21. The ___________ seeks to actively influence demand. Proactive approach 22. The better the forecast, the more able organizations will be able to take advantage of future opportunities and reduce risk. IN CLASS REVIEW 1. Although productivity is important for all business organizations, it is particularly important for organizations that use a strategy of…… 2. Low Cost 3. An assembly line operation consists of 3 sequential tasks. Task 1 takes 90 seconds. Task 2 takes 65 seconds. Task 3 Takes 80 seconds. If your goal is to improve the productivity of the system, which task should your productivity efforts target first? Task 1 4. Which is not a significant difference between manufacturing and service operations? A) Labor content of jobs B) Uniformity of Output C) Cost per Unit D) Customer contact E) ALL OF THE ABOVE ARE SIGNIFICANT DIFFERENCES. 5. Which of the following is a characteristic of service operations? A) Intangible output B) High labor content C) Low uniformity of input D) ALL OF THE ABOVE 6. Demand for Toyota products shortly after WWII could best be described as… Low Volume, High Variety 7. The process of comparing outputs to previously established standards to determine if corrective action is needed is called controlling. True or false? True 8. Which of the following is an emphasis in a lean production system? Eliminating waste 9. What is an example of a service? Hair Cut 10. The term forecast refers to the maximum quantity an operating unit can process. True or false? False 11. Operations management can best be defined as… Management of systems that create goods and/or services 12. Demand for Ford products in the early 1900s could best be described as… High Volume, Low variety 13. “Kaizan” means… Continuous improvement 14. Lean Production was developed by the Japanese auto manufacturers in order to… Create a more flexible manufacturing process 15. Which of the following is NOT a part of a simple product supply chain? A) Direct suppliers B) Producer C) Distributor D) COMPETITOR 16. An operation that processes less than other operations in a system is called a: Bottleneck 17. According to a Systems Theory perspective, Operations management is most focused on… Transition process 18. Given forecast errors of 4,8, and 3 what is the mean absolute deviation (MAD)? 5 (Take absolute value of each error, then add them, then divide by total # of errors) 19. Which of the following values of alpha would cause exponential smoothing to respond the most quickly to sudden changes in forecast errors? .15 (choose highest value) 20. The adoption of which two key concepts launched mass production in the US? Interchangeable parts and Division of labor What do you called a collection of people working together to achieve a common purpose or goal?A team (or a work team) is a group of people with complementary skills who work together to achieve a specific goal.
What are the branches of quantitative management?The primary branches of quantitative management include:. Management Science.. Operations Management.. Management Information Systems.. Total Quality Management.. Is a collection of people working together under a division of labor and a hierarchy of authority to achieve a common goal?An organization is the rational coordination of the activities of a number of people for the achievement of some common explicit purpose or goal, through division of labour and function, and through a hierarchy of authority and responsibility (Schein, 1980, p.
What are the three parts of a systems model of change?The systems model of change consists of three parts: inputs, target elements of change, and outputs.
|
