Sửa lỗi windows can not connect to the printer 0x00000057 năm 2024

I just got off the phone with a customer who got this error message on her HP Laser Printer when she tried to print from her Windows 7 computer:

“Windows can not connect to the printer 0x00000057”

It’s a very cryptic error message that didn’t allow her to troubleshoot things. So she reached out to me for help.

In English, this error message means the print driver is failing to install as opposed to having a problem with the connection to the priner. An initial attempt to install the driver failed, so the driver directory is present on the computer, but missing the files. Now she had tried to install a free PDF writer right before this happened, so that likely trashed things and Windows 7 couldn’t recover on it’s own.

The fix is pretty simple:

1. Delete the printer that has this issue.
2. Open up a command prompt in admin mode.
3. Type printui.exe /s /t2
4. Find the printer in question and delete the driver and package. Note: If it doesn’t let you delete, you may have to stop and start the print spooler.
5. Close printui
6. Add the printer and test.

When I did that, everything worked.

Also, while I was at it, I installed a free PDF writer called CutePDF Writer for her which has never, ever failed me.

Hopefully, that helps someone. Please let me know if it does.

This entry was posted on November 11, 2014 at 7:24 pm and is filed under Tips with tags Printer. You can follow any responses to this entry through the RSS 2.0 feed. You can , or trackback from your own site.

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You experience Print Spooler error messages after you install or upgrade a Third-Party print driver

• Bài viết
• 05/16/2023

Trong bài viết này

This article provides a solution to fix Print Spooler errors that occurs after you install or upgrade a Third-Party print driver.

Applies to: Windows 10 - all editions, Windows Server 2012 R2 Original KB number: 2793718

Symptoms

You may experience any of the following symptoms on your Windows-based client computer:

• During the install or upgrade of a third-party print driver, you may receive the following error messages:
  • Operation failed with error 0x00000057
  • Printer driver was not installed. Operation could not be completed (error 0x00000057)
  • Operation failed with error 0x000005b3
  • Operation could not be completed (error 0x00000bc4). No printers were found.
  • Windows cannot connect to the printer. Operation could not be completed (error 0x00000002)
• When you try to start or stop the Print Spooler service, you may receive the following error message:

  Spooler subsystem app has encountered a problem and needs to close When you click Start, and then click Printers and Faxes in Windows XP, or Devices and Printers in Windows Vista or later, you may receive the following error message:

  Spooler subsystem app has encountered an error and needs to close

  When you click Start, and then click Printers and Faxes in Windows XP, or Devices and Printers in Windows Vista or later to try to view your printers, no printers appear. This issue may occur even if you have printers installed.

Cause

These issues may occur if a third-party printer driver or service affects the functionality of an existing or newly installed printer.

Resolution

To clear and reset the print spooler, follow these steps:

1. In the search box on the taskbar, type services, and then select Services in the list of results.
2. Select the Standards tab, and then double-click Print Spooler in the list of services.
3. Select Stop, and then select OK.
4. In the search box on the taskbar, enter %WINDIR%\system32\spool\printers, select %WINDIR%\system32\spool\PRINTERS in the list of results, and then delete all files in the folder.
5. In the search box on the taskbar, search for services, and then select Services in the list of results.
6. Select the Standards tab, and the double-click Print Spooler in the list of services.
7. Select Start, select Automatic in the Startup Type box, and then select OK.

Data collection

If you need assistance from Microsoft support, we recommend you collect the information by following the steps mentioned in .