Microsoft Remote Desktop not working on Mac Monterey

Remote Desktop CRASHING entire system on almost every connection - MacOS Monterey 12.0.1

I am suffering a major problem since updating to macOS Monterey 12.0.1 on my Mac Mini M1.

Almost every time I connect, RDP brings the whole system down by crashing WindowServer process. This causes an immediate forceful logout which closes everything I have open (without saving of course) and losing work.

This happens about 80% of the time that I initiate an RDP connection.

Using the latest AppStore version 10.7.0 but I also tried the BETA version 10.7.1 and it did not fix the issue, so I removed it.

I uploaded a couple of the crash reports to Github in case someone wants to look at them.
https://gist.github.com/luckman212/5b645096c44936ba8530071fa6a23efd

Please Help - I use RDP constantly to administer systems and without it I am totally stuck.


remote-desktop-client

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LukeHamburg-3114 · Oct 28, 2021 at 06:15 PM

FWIW, I am experiencing these crashes in Jump Desktop as well.

0 Votes 0 ·

VikiJi-MSFT · Oct 29, 2021 at 01:26 AM

Hi @LukeHamburg-3114,
Welcome to Q&A forum!
According to your description, I will remove tag office-for-mac-itpro that focuses on general issues about Office for Mac.
Thanks for your understanding.

0 Votes 0 ·

DanielNedbalek-1275 · Dec 14, 2021 at 10:25 PM

Turn off open in Full SCreen and it stayed open for me.

0 Votes 0 ·

DanielNedbalek-1275 · Dec 14, 2021 at 10:25 PM

Turn off open in Full SCreen and it stayed open for me.

0 Votes 0 ·

Remote Desktop for Mac not connecting after Big Sur update

After upgrading to Big Sur, I can no longer connect to any windows computer using Remote Desktop app.
Any fixes?

remote-desktop-client

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LeoStevens-1360 · Mar 09, 2021 at 07:33 PM

Are there any updates on a fix for this problem? I just started having the screen flicker issue with Remote Desktop running Big Sur.

0 Votes 0 ·

NickolasBoyce-6948 · Dec 19, 2021 at 02:50 AM

no problems on Big Sur, but now with Monterey update - getting regular connection hangs and key passing errors...?

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JennyYan-MSFT answered Nov 20, '20 | MariaRobison-7145 commented Apr 16, '21

Hi,
Several steps you could have a try:
1.Go to Microsoft Remote Desktop > preferences > General Tab> uncheck “use system proxy configurations “ and
Also uncheck “Use hardware acceleration ”


This is one suggestion shared in another thread and many users reported that if fixed their issues.
https://docs.microsoft.com/en-us/answers/questions/163352/after-big-sur-was-loaded-on-mac-book-pro-now-the-m.html

2.Please try the beta version which included the newest testing features than the officially released version:

Microsoft Remote Desktop not working on Mac Monterey

https://install.appcenter.ms/orgs/rdmacios-k2vy/apps/microsoft-remote-desktop-for-mac/distribution_groups/all-users-of-microsoft-remote-desktop-for-mac

3.Please also update the VPN version if used in your remote connection.


Hope this helps and please help to accept as Answer if the response is useful.

Thanks,
Jenny



image.png (39.0 KiB)

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Ashish-4732 · Apr 11, 2021 at 02:32 PM

Thanks Jenny a lot . Microsoft remote desktop using beta as suggested by you is working.

For everyone who are facing issues, please try the beneath link for beta download .

https://install.appcenter.ms/orgs/rdmacios-k2vy/apps/microsoft-remote-desktop-for-mac/distribution_groups/all-users-of-microsoft-remote-desktop-for-mac

PS: you dont need to do any extra settings ,please mention the remote desktop Ip address you want to connect .

Cheers
Ashish

1 Vote 1 ·

MariaRobison-7145 · Apr 16, 2021 at 03:08 AM

Thanks Jenny!!!

Mine just started crashing today both on my MacBook Pro and iMac due to macOS Big Sur update. I downloaded beta version 10.5.0 (1836) just as you have suggested and boom! I am able to connect without any issues now. I have been unable to connect all afternoon today and glad I am able to connect now so I can get my presentation ready for work for 9am tomorrow morning! Whew!

Super thank you for this link! https://install.appcenter.ms/orgs/rdmacios-k2vy/apps/microsoft-remote-desktop-for-mac/distribution_groups/all-users-of-microsoft-remote-desktop-for-mac

0 Votes 0 ·

RobertSchwarz-2568 answered Nov 22, '20 | LarryAlexander-1838 commented May 8, '21

I'm also having RDP issues after Big Sur update. My issues is after connecting, the window rapidly "flickers" I'm running OS X 11.0.1 and RDP client 10.4.1. Turning off hardware acceleration doesn't work.

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JennyYan-MSFT · Nov 23, 2020 at 01:46 AM

Hi,
What if beta version of remote desktop client for mac?

THanks,
Jenny

0 Votes 0 ·

RobertSchwarz-2568 JennyYan-MSFT · Nov 23, 2020 at 01:50 AM

I I tried the beta. It had the same issue.

0 Votes 0 ·

JennyYan-MSFT RobertSchwarz-2568 · Nov 23, 2020 at 01:55 AM

If above three suggestion did not resolve your issue, please report the issue via application and also post your question with details in the uservoice forum:
https://remotedesktop.uservoice.com/forums/287834-remote-desktop-for-mac

Thanks,
Jenny

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LarryAlexander-1838 · May 08, 2021 at 08:24 AM

I've found that by not using 'full screen' and instead using 'fit to window', I was able to get rid of the flickering I experienced. I good enough workaround for me.

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MarielaG-2418 answered Dec 13, '20 | RPerk-2070 published Dec 17, '20

I'm having the same issue. I tried the recommendations mentioned above but they didn't work for me. I have Microsoft remote desktop 10.5.0 version and Big Sur as well. How can I make it work again? I tried calling Microsoft but unable to speak with a real person.

Error code: 0x204

I am able to connect from a different Mac that doesn't have the Big Sur update, so evidently the remote computer is ok. The problem is the upgrade.

Help!

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RPerk-2070 · Dec 17, 2020 at 01:41 AM

I am having the same issue, and have the same versions of RD and IOS. Have also tried the fixes above to no avail.

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Slvrscoobie-8885 answered Dec 14, '20

turning off gateway and graphics acceleration fixed my issue of user account but now I get an error about password being old? I also tried the newest version on Catalina and that gave the same issues.
Connecting to a windows server via VPN - can ping server, just cannot get it to connect

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Carl-2047 answered Dec 31, '20

For me, Remote Desktop worked under both Catalina and Big Sur until we removed NTLM authentication to force Kerberos only. Once this was done, Domain\Users could no longer log into remote computers. The only account that does work is the Domain\Admins account. Administrators can log into remote machines as Administrator but they cannot log in as any other user.

In my case, it would appear to be an authentication issue when Active Directory is not using NTLM.

We have tried the latest Beta build 10.5.1 and it has the same issue.

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RoyArauz-3349 answered Mar 7, '21

Are there any updates? I am about to buy a new Mac with OS Big Sur pre-installed and need to ensure Remote Desktop is working to log in to my work computer.

Thanks,

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AndreasBaumgarten answered Mar 9, '21

Here on my MacBook Pro running msOS Big Sur 11.2.3 with MS Remote Desktop 10.5.2 it's working fine without any problem.


(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards
Andreas Baumgarten

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Why Do I Need a Remote Desktop Connection for Mac?

When Apple started manufacturing computers, their systems were entirely different than the PCs that ran Microsoft Windows products. Even in the first days of home computing, when systems used MSDOS, connecting the two brands into one system was an almost impossible task. With the Microsoft Remote Desktop, the impossible is now a comfortable user experience for almost everyone. It allows Mac users to remotely connect to their preferred Windows desktop to access network resources, apps, and even local files. This connection enables you to use almost any other device or computer from your Mac. Once you complete the steps to use RDP for Mac, you can access all of the other resources you need.

❗ You’ll need to set up the Windows PC to accept the remote connection as part of this process. Once you have that configuration correct, you can create the remote desktop on your macOS device.