Therefore, the printer driver cannot be installed and you cannot share the printer with the client computer. Show CauseThis issue occurs because, after the printer is installed, Windows 7 or Windows Server 2008 R2 incorrectly looks for the Mscms.dll file in a subfolder different than the windows\system32 subfolder. ResolutionHotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix. If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix. Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. PrerequisitesTo apply this hotfix, you must be running Windows 7 or Windows Server 2008 R2 on the computer. Registry informationTo use the hotfix in this package, you do not have to make any changes to the registry. Restart requirementYou must restart the computer after you apply this hotfix. Hotfix replacement informationThis hotfix does not replace a previously released hotfix. File informationThe English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files. Windows 7 and Windows Server 2008 R2 file information notesImportant Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
For all supported x86-based versions of Windows 7File name File version File size Date Time Platform Localspl.dll 6.1.7600.20707 768,000 05-May-2010 07:05 x86 Winprint.dll 6.1.7600.16385 29,696 14-Jul-2009 01:16 x86 For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2File name File version File size Date Time Platform Localspl.dll 6.1.7600.20707 954,368 05-May-2010 07:21 x64 Winprint.dll 6.1.7600.16385 39,424 14-Jul-2009 01:41 x64 For all supported IA-64-based versions of Windows Server 2008 R2File name File version File size Date Time Platform Localspl.dll 6.1.7600.20707 2,051,584 05-May-2010 05:49 IA-64 Winprint.dll 6.1.7600.16385 90,624 14-Jul-2009 01:50 IA-64 StatusMicrosoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. More InformationFor more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base: 824684 Description of the standard terminology that is used to describe Microsoft software updates Additional file informationAdditional file information for Windows 7 and for Windows Server 2008 R2Additional files for all supported x86-based versions of Windows 7File name X86_1ed35da7eb57b41939c4d551f901f90a_31bf3856ad364e35_6.1.7600.20707_none_37e805b1b11de3bc.manifest File version File size 718 Date (UTC) 05-May-2010 Time (UTC) 10:46 Platform Not Applicable File name X86_microsoft-windows-p..ooler-core-localspl_31bf3856ad364e35_6.1.7600.20707_none_30d3d6900cdc98b1.manifest File version File size 4,844 Date (UTC) 05-May-2010 Time (UTC) 11:43 Platform Not Applicable Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2File name Amd64_1ed35da7eb57b41939c4d551f901f90a_31bf3856ad364e35_6.1.7600.20707_none_9406a135697b54f2.manifest File version File size 720 Date (UTC) 05-May-2010 Time (UTC) 10:46 Platform Not Applicable File name Amd64_a82d49de4a58d02f63929c78e95ed2ee_31bf3856ad364e35_6.1.7600.20707_none_a3c47bd6b960ba03.manifest File version File size 722 Date (UTC) 05-May-2010 Time (UTC) 10:46 Platform Not Applicable File name Amd64_microsoft-windows-p..ooler-core-localspl_31bf3856ad364e35_6.1.7600.20707_none_8cf27213c53a09e7.manifest File version File size 4,845 Date (UTC) 05-May-2010 Time (UTC) 12:01 Platform Not Applicable Additional files for all supported IA-64-based versions of Windows Server 2008 R2File name Ia64_73672fa56aea7a3054afaab3375ebd81_31bf3856ad364e35_6.1.7600.20707_none_d40885115ecd51cc.manifest File version File size 720 Date (UTC) 05-May-2010 Time (UTC) 10:46 Platform Not Applicable File name Ia64_microsoft-windows-p..ooler-core-localspl_31bf3856ad364e35_6.1.7600.20707_none_30d57a860cdaa1ad.manifest File version File size 4,844 Date (UTC) 05-May-2010 Time (UTC) 10:46 Platform Not Applicable Need more help?Want more options?Explore subscription benefits, browse training courses, learn how to secure your device, and more. Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge. |