Hi all, Currently I'm using a Dell XPS 9560 (i7-7700HQ, 16GB RAM, 512GB SSD) and it was running fine before I update my Windows. Now I have a high GPU usage issue with Desktop Window Manager (dwm.exe) & Client Server Runtime Process (csrss.exe). Here are some symptoms:
I've both Kaspersky Internet Security 2018 and Malwarebytes Premium installed. Did some full scans but there was no issue at all. I thought maybe there was a bitcoinminer was running so just to be safe I've done a clean Windows installation (downloaded the latest Windows 10 ISO from Microsoft, used diskpart to clean everything) but the problem still persists which annoys me a lot. Does anyone have this problem as well? Is there a way to fix this? Many thanksRead More  empty_can·3y I've got the same issue, please post here if you find a fix. 7Reply dinod8·3y I know this is an old thread but in case you need it: I tried a few things here (namely update drivers, change dwm.exe's priority from high to normal, turn off hardware acceleration for certain programs) but those gave only small performance gains (or none - may have been placebo). Found another thread where someone shared a video tutorial on changing some CPU settings which seems to have done the trick. Apparently aggressive thermal throttling is potentially to blame for this - not sure if this is the fix but before every couple minutes I'd get massive frame rate drops and it's been pretty solid for a few hours.2Reply1 more reply wdpttt·3y Apparently aggressive thermal throttling is potentially to blame for this - not sure if this is the fix but before every couple minutes I'd get massive frame rate drops and it's been pretty solid for a few hours. I'm getting the exact same thing. dumbguyjoe·3y Hey guys, I was battling this for a while and what finally fixed it for me was *SUPER* simple. Under Task Manager I found that dwm.exe was set to high priority and once I switched it to normal/low it was fine. 3Reply sieeb·3y This does not work for me. Also a friend of mine who does not have this problem says that his dwm is also set to High.1Reply1 more reply dinod8·3y I know this is an old thread but in case you need it: I tried a few things here (namely update drivers, change dwm.exe's priority from high to normal, turn off hardware acceleration for certain programs) but those gave only small performance gains (or none - may have been placebo). Found another thread where someone shared a video tutorial on changing some CPU settings which seems to have done the trick. Apparently aggressive thermal throttling is potentially to blame for this - not sure if this is the fix but before every couple minutes I'd get massive frame rate drops and it's been pretty solid for a few hours. Gentleman-Bird·3y I tried doing this, didn't work. I also tried disabling background apps, that didn't work either. I've been looking around on a bunch of forums and couldn't find any fix. dinod8·3y I know this is an old thread but in case you need it: I tried a few things here (namely update drivers, change dwm.exe's priority from high to normal, turn off hardware acceleration for certain programs) but those gave only small performance gains (or none - may have been placebo). Found another thread where someone shared a video tutorial on changing some CPU settings which seems to have done the trick. Apparently aggressive thermal throttling is potentially to blame for this - not sure if this is the fix but before every couple minutes I'd get massive frame rate drops and it's been pretty solid for a few hours. denominacionbancaria·3y same problem, anyone found a fix?3Reply dinod8·3y I know this is an old thread but in case you need it: I tried a few things here (namely update drivers, change dwm.exe's priority from high to normal, turn off hardware acceleration for certain programs) but those gave only small performance gains (or none - may have been placebo). Found another thread where someone shared a video tutorial on changing some CPU settings which seems to have done the trick. Apparently aggressive thermal throttling is potentially to blame for this - not sure if this is the fix but before every couple minutes I'd get massive frame rate drops and it's been pretty solid for a few hours.1Reply1 more reply denominacionbancaria·3y It works for more time that anything else I have tried, but after 30 minutes of applying this setting the stutter comes back, I think it's thermal throttling to blame, because only after 90C degrees I start seeing the problems. I don't know wha't else it could be, I have tried every advice I find. dinod8·3y Yeah it isn't 100% for me either, though it's a lot better. Maybe try undervolting too? I heard that could help (careful with this though - if you undervolt too much your system could crash) denominacionbancaria·3y Yeah I did it last night, I went -0.100v and seems to be good. The temperature its more stable now, I have to do more test since I only played like 1 hour. but with no problems. It has somenthing to do with the processor going too high on power consumption I think. In a separate test (not undervolting) I opened two 4k movies in VLC in the second monitor + Overwatch on the laptop screen. It forces the GPU to be 100% the whole time. I guess it doesnt let the processor get enough power (because the gpu using it all) to turbo boost. With the GPU at 100% I have no stuttering. Its really weird. Im going to test the undervolt with other games and let you know. denominacionbancaria·3y https://i.imgur.com/DGfozCa.png can you tell me the option in your "Link State Power Managment" I had it as "Maximun power savings" then changed it to "off" and that seem to have done the trick !!!!! no more drops on GPU ! =) DemonTrap·3y Dude, TY! My GPU was also turned off in the advanced power settings. This fixed it! I can't believe that I used my laptop for 2 years without fully utilizing my GPU kot5nik·3y I have the same problem. Installing latest versions of all the drivers, BIOS and lowering the dwm's priority didn't help. I think it is caused by combination of hardware and some features in Windows 10 1803. Disabling window transparency seems to help a little (but not enough to fix it). Does anyone with older version of Windows experience this?3Reply dinod8·3y I know this is an old thread but in case you need it: I tried a few things here (namely update drivers, change dwm.exe's priority from high to normal, turn off hardware acceleration for certain programs) but those gave only small performance gains (or none - may have been placebo). Found another thread where someone shared a video tutorial on changing some CPU settings which seems to have done the trick. Apparently aggressive thermal throttling is potentially to blame for this - not sure if this is the fix but before every couple minutes I'd get massive frame rate drops and it's been pretty solid for a few hours. Also also to address your question, someone on some random forum suggested a new(er) update may be part of the reason this issue popped up2Reply 9FigureAmazonSeller·3y Same issue... my dell is probably the worst PC i have ever owned.. MS is no help. Dell is no help. 32gb / i7 ... prob the slowest pc i have seen in my life.... 2Reply dinod8·3y I know this is an old thread but in case you need it: I tried a few things here (namely update drivers, change dwm.exe's priority from high to normal, turn off hardware acceleration for certain programs) but those gave only small performance gains (or none - may have been placebo). Found another thread where someone shared a video tutorial on changing some CPU settings which seems to have done the trick. Apparently aggressive thermal throttling is potentially to blame for this - not sure if this is the fix but before every couple minutes I'd get massive frame rate drops and it's been pretty solid for a few hours.1Reply Twinstar2·2y I've got the exact same Problem with Windows 10 1803. I did not find a fix for this, nothing in this thread helps =( The Most annyoing part is, that i have Frame drops in VR, wich sucks pretty hard. The GPU Usage is like 70% Game and 30% dwm.exe. WTF? Mr--Ed·3y same here, the nvdia kicks in as soon as I connect to the dock TB16. Already tried to update to latest Thunderbolt driver 17.4.75.250, and installing the previous Intel Dynamic Thermal Framework 8.2.11000.2996, with no sucess in both cases. If anyone knows a fix would be much aprecciated! dinod8·3y I know this is an old thread but in case you need it: I tried a few things here (namely update drivers, change dwm.exe's priority from high to normal, turn off hardware acceleration for certain programs) but those gave only small performance gains (or none - may have been placebo). Found another thread where someone shared a video tutorial on changing some CPU settings which seems to have done the trick. Apparently aggressive thermal throttling is potentially to blame for this - not sure if this is the fix but before every couple minutes I'd get massive frame rate drops and it's been pretty solid for a few hours. dcks4harambe·3y I'm having the same issue, didn't got a fix yet. dinod8·3y I know this is an old thread but in case you need it: I tried a few things here (namely update drivers, change dwm.exe's priority from high to normal, turn off hardware acceleration for certain programs) but those gave only small performance gains (or none - may have been placebo). Found another thread where someone shared a video tutorial on changing some CPU settings which seems to have done the trick. Apparently aggressive thermal throttling is potentially to blame for this - not sure if this is the fix but before every couple minutes I'd get massive frame rate drops and it's been pretty solid for a few hours. MadCervantes·2y I'm trying to change my cpu settings as you mention (I have a surface book 2 tho) and it seems to help a bit but I wanted to check and see if you had found any further tips on what could be causing this and how to fix it. Snapzy_Bass·3y Exact same issue and I've already downloaded and installed the most current drivers listed by Dell for both the Intel HD 630 and Nvidia Display Adapters: Intel Driver on Dell website (Version 23.20.16.4973) http://www.dell.com/support/home/au/en/audhs1/drivers/driversdetails?driverId=M1P36 The Intel site has more recent driver (Version 24.20.100.6094) however I need to figure out how to install that manually as I received a hard stop during the installation saying it wasn't a Dell optimised driver (or some $hite) like that (https://downloadcenter.intel.com/download/27803/Graphics-Intel-Graphics-Driver-for-Windows-10?product=98909) Will try again in the next 24 hours and report back. Snapzy_Bass·3y So I have now installed the intel driver (from Intel) manually over the top of the intel driver from Dell. It has greatly improved services like you tube, however I still have some issues with GPU utilisation in both Chrome and Edge - the hardware accelerators in both browsers seems to struggle with load. When I monitor task manager I still see the GPU 0 - 3D pulling up most of the load, and I'm trying to see how this can be shifted to the NVIDIA (GPU 1). I'm going to play around with the NVDIA 3D control panel settings and see what I can figure out. I followed these instructions for the manual install of the Intel driver: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/ NOTE - After I let the install run for a few minutes the screen went blank. I waited a further 5 mins and then forced a shutdown with the power button. When I booted back up, the driver was showing that it had installed successfully. Snapzy_Bass·3y OK guys - latest update from me: I have seen some improvement in performance after I installed 2 additional drivers from the Dell website, however it is probably only the BIOS driver update you need to install. The sequence I installed the drivers was:
I already installed the Display adapter drivers as per my previous post - so if you haven't already tried that - I would recommend you update those drivers then update the BIOS. The instructions are clear on the Dell website and the steps straight forward. If it turns out the fix hasn't turned out to be permanent...I'll be back with some updates. Cheers EDIT: I forgot to mention that prior to the BIOS update, I changed the priority of the dwm.exe in Task Manager to normal/low as u/dumbguyjoe suggested and it didn't seem to change anything...BUT...because I did this step a week ago prior to the BIOS update I'm not sure if this change + the BIOS update is the reason for better performance (i.e. the combination dwm.exe priority change + BIOS update). I'll play around with that when I have more time. Best of luck everyone. Thx. kito1121·3y Same here for me on latest update... kito1121·3y Solved: Used NVIDA panel to change dwm.exe to integrated gpu, so now my dedicated NVIDIA 850M works fully without trouble. Gentleman-Bird·3y dwm.exe isn't on the list of programs on my NVIDIA control panel. Can you tell me how you changed it to integrated gpu? kot5nik·3y You can add it manually using Add>Browse It is located in Windows\System32 Gentleman-Bird·3y Doesn't seem to work for me. dwm is already set to integrated gpu and there's no option to change it. dinod8·3y I know this is an old thread but in case you need it: I tried a few things here (namely update drivers, change dwm.exe's priority from high to normal, turn off hardware acceleration for certain programs) but those gave only small performance gains (or none - may have been placebo). Found another thread where someone shared a video tutorial on changing some CPU settings which seems to have done the trick. Apparently aggressive thermal throttling is potentially to blame for this - not sure if this is the fix but before every couple minutes I'd get massive frame rate drops and it's been pretty solid for a few hours. dinod8·3y I tried a few things here (namely update drivers, change dwm.exe's priority from high to normal, turn off hardware acceleration for certain programs) but those gave only small performance gains (or none - may have been placebo). Found another thread where someone shared a video tutorial on changing some CPU settings which seems to have done the trick. Apparently aggressive thermal throttling is potentially to blame for this - not sure if this is the fix but before every couple minutes I'd get massive frame rate drops and it's been pretty solid for a few hours. Gentleman-Bird·3y I'll give it a try today Gentleman-Bird·3y Just tried it, didn't seem to work. Gladonel·3y Im waiting for October update to see if they could fixed this issue or not :( Play Hearthstone for 10-15 mins then got the throttle due to the high GPU usage is unacceptable PM_ME_STEAMGAEMZ·2y same here, hope it gets a fix soon. literally havent used my pc in a couple days cause of this. Did a reset and it still persists :/ DellCares·2y Here are a few steps that you can try:
To determine what version of Windows you are on, perform the following steps: https://dell.to/2RvNicv and hold the Windows (Windows Button) key, and then press the q key. b.In the Search box, type winver. c.Touch or click winver (Run command). d.Locate the OS Build number in parentheses.
Let us know if you need any assistance. KP [deleted]·2y [deleted] ACiDiCACiDiCA·2y ive just turned off HDR and WCG found in Windows 10 Display Settings and that seems to be it. bit of a pain as i like to watch a lot of HDR content on my HTPC ACiDiCACiDiCA·2y OP, ive just turned off HDR and WCG found in Windows 10 Display Settings and that seems to be it. bit of a pain as i like to watch a lot of HDR content on my HTPC |
