It suits a small business well, and has features for bookings that suit my consulting, plus it would suit accommodation and hospitality businesses as well with its booking system. Although I don’t need to use it, it also works for multiple employees by delegating tasks and multiple bookings. I don’t know how effective this is though, due to not using this aspect. Read full review  Zoho We searched different CRM platforms and noticed that ZOHO was well-priced, but some reviews said it didn't support forms well. IN our case, we already had forms on our wp site, so we did not need to use that aspect. instead, we used an integrator, so I don't have a review on that aspect of the CRM as we're not using that feature. This works for our company, so we are not using the standard automation with zoho forms Read full reviewPros Wix Email automations. Easy accepting sales and payment setup. Professional-looking website. Customer support. Read full review Zoho POs can be linked directly with receipts & inventory. It is efficient in removing redundancies. Flexible platform and delivers an array of embedded applications. It's ERP is easier to understand & cheaper to customize. Read full reviewCons Wix Including more social channels for scheduling posts. More differentiated member-only subscription pages. Read full review Zoho requires an initial input of information about a potential client - this would be better if it auto-filled with the quote request's information can be a bit confusing navigating the stages of a potential sale, but not too bad Read full reviewLikelihood to Renew Wix Zoho Zoho has been a wonderful tool for us for several years and there is so much more we can do with it. New features are released often which give a team like us the option to further fine tune our business process management techniques. I honestly couldn't imagine running our business not on Zoho. Read full reviewUsability Wix Zoho The methodology of the 'out of the box' user interface is fairly easy to learn. In some cases however, the interface is not consistent throughout the software. Upgrades to the interface has certainly improved some of this- but now we are seeing the same kinds of inconsistencies across Zoho apps, particularly those more recently added to their platform. This issue is not major in that everybody on staff seems able to learn how to work the programs- it's just annoying and less than efficient when inconsistent user interfaces or inconsistent terms are used in the programs and/or the requisite documentation. Verified User Anonymous Read full reviewSupport Rating Wix Zoho We did the training and that was a huge waste of money. The information provided was basic and the instructor was sloppy (he even forgot to turn off his mic when he used the restroom - no one should ever hear what we heard). I offered up a 9 because we were able to find what we needed on your website. Verified User Anonymous Read full reviewIn-Person Training Wix Zoho It was harder to learn when there were mostly real estate users in the room. We are sales solely. Read full reviewOnline Training Wix Zoho Online training is tough, but Zoho and their partners do a good job of explaining things. Read full reviewImplementation Rating Wix Zoho When you switch CRMs, you can automatically assume everything isn’t going to match up correctly. We had used Salesforce for 10+ years and had a ton of data and customizations. It was not a clean transfer, but we were able to sort it all out. The only issue that really bothered me was Zoho support. Even simple questions couldn’t be answered over chat, and we would have some team members try for hours to find the right answer Verified User Anonymous Read full reviewAlternatives Considered Wix I looked for a product that covered most business needs and Wix was rated highly and cost effective. Read full review Zoho Zoho is the only product we have used. Our company is fairly new and before purchasing Zoho a few years ago, client files were only saved and looked at through our company server. Because of how great Zoho has been, we have never considered looking for another product because there really is no need Verified User Anonymous Read full reviewContract Terms and Pricing Model Wix Zoho I think Zoho CRM is priced at a reasonable amount. Simply put, you get what you pay for and Zoho does not disappoint. My organization is comfortable with what we pay and pleased with continually renewing the software. The billing frequency is just right. There are no complaints on our end Verified User Anonymous Read full reviewProfessional Services Wix Zoho In addition to being a user of Zoho CRM, we are a reseller as well. Often, at times our Partners request for on-boarding the platform configuration for them. During such requirements, we have utilized the Professional services team directly from the Zoho CRM team. Our partner feedback was quite positive, throughout. Verified User Anonymous Read full reviewReturn on Investment Wix Enables memberships to increase email lists. Great email marketing for increased interest in newsletters. Read full review Zoho We have bi- weekly meetings based solely on a dashboard created with our highest profitable cases. This keeps those cases on everybody's radar so nothing slips through the cracks. |
