Why does Amazon Music stop playing after 1 song?

• chi11er
• Contributor I
• 2 replies

Hi,

My wifes been nagging me for about 2 weeks that music streaming on Sonos is dropping off after the first track.

Since I use the phone app Ive not noticed, but today every time I tested it, whether an album, station or playlist we get one song and then nothing.

If I start it from the controller it seems to work, as does playing directly on the various Amazon Dots.

Is anyone else seeing this?

Main issue area is on a paired set of Play 5 G1s.

Diagnostics :842107949.

Thanks in advance!

• Play:5
• advice
• audio interruptions

• Krishma M
• Sonos Staff
• 750 replies
• 1 year ago

  29 July 2020

Hi folks, thanks for reaching out!This article aboutReducing wireless interference is really helpful with audio stops/dropouts issues with Sonos. But for your concern@chi11er, are you saying that its working fine on your phone and not on the Windows computer? Have you tried different music services, if youll get the same problem? Maybe a reboot of the device having issues like the computer and the router would be helpful. And when you check the article, you can trychanging the wireless channel if you get the same problem after a reboot. Change it from channel 8 to recommended channels 1/6/11. Let us know how it goes. Thanks!

• chi11er
• Author
• Contributor I
• 2 replies
• 1 year ago

  29 July 2020

Hi Krishma,

If you hail the all powerful Alexa and ask her to play an album, the first song plays and then you get nothing afterwards. If I ask her to play next track she asks me what Id like to play. This is the same if I use linked speaker or specific SONOSunit name.

If I open the SONOS app, search in amazon music and add the album using the Play function all is well. I can then click next track or let it move onto the next track naturally.

However if I ask the all powerful Alexa to Play next track in %room% she asks what Id like to listen to.

It is as if the integration is loading track info only and not a playlist to SONOS

If I change the default speaker for the group back to the Amazon device, the playlist is successful. It is only as we have an Alex / SONOS

I also need to correct my first statement - Playing from the local NAS to SONOS (started from SONOS Controller) works fine - If I direct Alexa to next track in %room% she says what would you like to play.

As for the App, I use IOS and Windows apps - My wife uses Alexa (The almighty and powerful) to direct and command the SONOS system.

With regards networking, Ive checked the APs and have no interference near any of them (UBNT) and bandwidth has no issues for internet streaming. I can recreate the issue in multiple rooms of the house and Im typing this from aroom with the AP sat on top of a Play:5 with an alexa unit 2.5m from the AP.

For good measure Ive restarted VDSL Modem / Router / Switches / AP and DHCP/DNS Server in the last 48 hours to check it was not a mini glitch.

Ill remap the APs tonight ocne the kids have abandoned all hope of more Netflix / Disney Plus and gone to bed.

Thanks

• Krishma M
• Sonos Staff
• 750 replies
• 1 year ago

  1 August 2020

Hi@chi11er, thanks for your reply and with the details here. Just to let you know that voice services like Alexawill not work with the music library. About the music services linked to Sonos and Alexa like Amazon Music, it seems like theyre not synced. Try to reset up their connections by removingAmazon Music from the Sonos app then log out your Amazon account in the Alexa app. Log in again using your Amazon account in the Alexa app then readd the Amazon music service in the Sonos appusing the same credentials. Making sure that Alexa and Sonos have the same Amazon account. Let us know how it goes. Thanks!

• chi11er
• Author
• Contributor I
• 2 replies
• 1 year ago

  19 September 2020
• Answer

Hi Krishma,

Thanks for the advice - Sadly it didn;t quite work.

Ive had a fun few weeks trying different ways of getting this to work.

Today I have gotten it to working.

It appears to be a conflict with the Amazon Alexa Group names and SONOSdevice names. However simply renaming devicesfailed.

In case anyone is searching in the future, the way I have managed to get this done:

1. In Amazon Alexa, disable the SONOS Skill
2. In Amazon Alexa, delete all groups containing SONOS devices
3. In Amazon Alexa, delete all SONOS devices - yes one by one
4. Rename you Amazon devices to have unique names (LoungeDot / Bedroom Dot)
5. In SONOS App, rename the Sonos speakers to have unique names (Lounge SONOS / Bedroom SONOS)
6. Grab a cup of coffee to wait for the cloud magic to unsync.
7. In Amazon Alexa enable the SONOS Skill
8. Discover New Devices and then create them in new groups (Lounge / Bedroom)
9. Set the default speaker for the group to be the SONOS device
10. Refill coffee cup and let the system update / settle.
11. Now start to test one by one and surprise yourself that its working.

Its nowbeen working for most of today. With luck it was just a name conflict and not just a coincidence.

I did not need to remove Amazon Music from the SONOS services.

Thanks for the responses.

• Krishma M
• Sonos Staff
• 750 replies
• 1 year ago

  19 September 2020

Hi@chi11er, thanks for getting back to us and keeping us posted here! Im glad that its working fine now and we greatly appreciate you sharing this with us. This is really helpful and the best way to follow when having trouble with Alexa. We should prevent having duplicate names to make them work smoothly.Just let us know if you still need anything. We and the community are always here to help.

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