It usually means that there's a network connectivity issue that is preventing your device from reaching Netflix. Follow the troubleshooting steps for your device below to resolve the issue. Show Amazon Fire TV/StickCheck if your network can play Netflix Public networks: For Wi-Fi in places like a café, hotel, or school, ask if video services like Netflix are blocked. Private networks: Check if your connection is slower than our recommended speeds and contact your internet service provider if you need help. Connections like mobile hotspots, cellular, or satellite networks might be too slow to use Netflix. PlayStation 3Check if your network can play Netflix Public networks: For Wi-Fi in places like a café, hotel, or school, ask if video services like Netflix are blocked. Private networks: Check if your connection is slower than our recommended speeds and contact your internet service provider if you need help. Connections like mobile hotspots, cellular, or satellite networks might be too slow to use Netflix. PlayStation 4Check if your network can play Netflix Public networks: For Wi-Fi in places like a café, hotel, or school, ask if video services like Netflix are blocked. Private networks: Check if your connection is slower than our recommended speeds and contact your internet service provider if you need help. Connections like mobile hotspots, cellular, or satellite networks might be too slow to use Netflix. Smart TVCheck your internet connectionYou can test your device's connection by trying another app that connects to the internet. Some devices have a network test available in settings. If other apps don't work or you get a network error, it usually means your device isn't connected. Note: Because the steps to connect to the internet or troubleshoot a network issue are often unique for each device, Netflix Customer Service isn't able to assist with following the steps for your device. To get the connection steps for your device:
If your device is connected and you still have issues, go to the next steps. Check your connection speedTo check your connection speed through the Netflix app, follow the steps below. Note: If you're using a mobile device or computer, visit Fast.com to test your speed.
Restart your home network
Restore your default connection settingsIf you've changed the connection settings on your device, you'll need to change them back to default. |