More times than I care to consider, I find that in IT there is a problem in understanding the difference between the roles of Specialist, Team Lead and Manager. Many times this is a title problem a problem with what title to give to a particular role. But using these terms incorrectly can, as I have experienced, lead to labour relations problems, and more visits to the CCMA than necessary. So, in this blog post I would like to explain the difference between an IT Specialist, or Technical Lead, a Team Lead, and a Manager. My hope is that you will use these criteria that Im going to provide to you when considering the job titles for your different roles. Specialists, Team Leads and Managers have different sets of responsibilities and therefore different sets of Competencies. The difference between Specialists, Team Leads and Managers are outlined below in order to demonstrate the different Competencies needed, and also to show how a Team Lead is different in terms of responsibilities and Competencies to a Manager. Because of these differences, Team Leads are included in the Management career path of the Dual Career Path, but Specialists are included in the Technical career path. Specialists, therefore, cannot have direct reports as this would require that they learn additional Competencies, which are the competencies included in the Team Lead role. Technical Specialist / Technical LeadA Technical Specialist or Technical Lead is a thought-leader in a specific area or domain. They:
Team LeadA team lead has full technical responsibility for the work undertaken and completed by the team. The Team Lead is also responsible for all normal Specialist responsibilities within the team and may be supported by other Specialists. A Team Lead DOES NOT have Managerial responsibilities but DOES have the following responsibilities:
ManagerManagers are responsible for directing the resources in their sphere of accountability to achieve strategic business goals. Managers are responsible for:
From this it becomes apparent that, if a role is given an incorrect title for the responsibilities that the role carries, for instance, a Team Lead is incorrectly titled manager, the incumbent could rightly expect to have a wider spectrum of responsibilities that the organisation may or may not be ready to give to that position at the time. To avoid unnecessary labour relations problems, we at TalentAlign can help with your naming conventions and defining the correct responsibilities for your different roles. Give us a call and give labour relations issues a brush off in this area at least. |