Remote Desktop microphone delay

I was unsure where to put this because it is an audio issue and an RDP issue, but it happens to me on the client side on my Windows 10 Home 1909 computer. No pressure here, because the best minds havent been able to sort yet.

Im long-winded, so I want to mention at the outset that the problem is with the microphone only I can hear everything correctly.

I try to make work at home work, but the most important element the clients ability to hear me is problematic. They were mostly patient with me, but the client hears a static sound and about 5-7 seconds of audio delay over RDP. The static is more of a problem than the delay, as the delay is probably to be expected. Its static to the point that customers and other employees cant hear me. I have no problem hearing customers, so the microphone is the problem.

In this scenario, I have no control over the server-side environment. In Gods sense of humor, only among the employees, I do not have access to the computer ticketing system to ask for help for myself. Others put tickets for me, but the process was difficult. The credentials are supposed to be the domain credentials, Im recognized by the username in the ticketing system (with my custom security questions), and the password reset tool in the ticketing system changes my password in the domain and for any other service that uses domain credentials except that the ticketing system itself will not recognize the current password or any previous password . But Im going astray.

Regarding the magnitude of the problem, I am not the only one experiencing this problem, but not all employees have the problem.

The problem is intermittent sometimes its better and sometimes worse. It is not related to the sleep of Windows in the RDP session. The problem can occur immediately, but does not always happen immediately.

What changed?

The Azure VPN app was installed from the Microsoft Store and a few different servers were added via XML.

An RDP connection has been created and the configuration saved.

I presented 3 new helmets. 1 basic 3.5mm jack, 2 USB headsets (not all 3 at once, but 1 at a time) the only original headset that has always worked for me at work and a sophisticated gaming headset.

Windows and Microsoft Store are all up to date with the latest updates.

Other details:

There is no server-side audio. We use audio from our own computer and RDP is defined in local resources to play on this computer and record from this computer.

I have tried several remote VPN servers and the problem occurs regardless of which server I am connected to.

It happens no matter what helmet I use.

This happens if I dont use headphones (when I try, not only does the audio problem occur, but customers say they hear comments about themselves).

It happens if Im on Ethernet or WiFi. I havent tried using LTE yet to see if another network is useful I can try it, but I imagine I use a lot of data throughout the day, so it may not -be not tenable. Ethernet speeds are roughly constant around 50MB / s often close to 100MB / s.

Apart from the RDP session, for a few months, I have organized Zoom and Skype meetings without any audio problems.

The audio problem occurs in the RDP session, not only during customer calls, but also during team meetings.

VOIP at work software gives you the choice between several audio devices. Inside the RDP session it has only one Remote Audio option, which should be.

What I tried:

Basic PC Features Restart the computer, clear all browser caches, perform maintenance tasks like disk cleanup, make sure that the fewest applications are running outside of the RDP session. Even opening the Calculator application outside the RDP session causes significant audio degradation inside the RDP session.

Modification of the RDP file to say: audio quality mode: i: 2. Improvements made, but the problem persists. I dont even know if our server supports this property.

I have tried every combination of audio settings you can imagine in Windows 10 settings and control panel without any improvement.

The gaming headset (HyperX Cloud II) has a hardware button to activate 7.1 sound without effect.

There is some preinstalled software from Dell called Waves Maxx Audio Pro but it doesnt seem to really have access to any audio hardware. I guess I could try uninstalling it, but I havent done it yet. (Edit: I just checked, and it cant be uninstalled from Control Panel, and the companys own uninstall instructions dont work. I could just delete the folder, but may do more harm than good ).

I even activated strange settings, like Windows Sonic for headphones, without any effect.

In the Sound applet -> Communications tab, I tried to reduce all other sounds by 80% (was the default setting) and Do nothing no effect.

I tried Allow apps to take sole control of this device (default) and no no effect.

I have tried all levels of quality, from CD quality to phone quality to the highest DVD quality, with no effect.

In Choose which Microsoft Store apps can access your microphone, the only thing I changed is to set Desktop App Web Viewer to on. Allow desktop applications to access the microphone is set to On.

I have tried all combinations of audio drivers, including uninstallation and automatic detection of the PC. I am currently reverting to the latest audio driver recommended by Dell.

I changed so many audio settings with no effect that I reset everything to default to make it easier for IT if he manages to contact me about it. Im sure theyre overwhelmed right now.

Over the years, I have received dozens or more of calls from customers about RDP audio issues (when I had access to all the servers). But now the tables are reversed, and I have the problem myself, and I cant solve it. The irony brings me endless fun.

Any suggestions / experience welcome.

Edited by cknoettg, Today, 03:36 AM.

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