Hi, @wyck, thanks for reaching out to let us know and sorry to hear you're running into these issues. While your device is listed as a compatible device, we're unable to confirm on our end whether your Android device has developer options enabled (the setting required to customise your Android operating software). Each device is different and may come with certain settings already enabled, so we recommend first confirming this option has been disabled on your device in order to be able to successfully run the Square Point of Sale app. To turn off developer options on your device, you may need to first activate it for the menu option to appear in your device Settings. Please follow the steps below: 1. Navigate to Settings > Developer Options on your device. 2. Toggle Developer Options off. 3. If you can’t see the Developer Options menu: 4. Tap About Device. 5. Tap Software information. 6. Tap Build Number 7 times. 7. You will see a prompt on the screen indicating developer options are enabled. 8. Tap the back arrow to navigate back to Settings. 9. Tap Developer Options. 10. Toggle Developer Options off. This will disable Developer Options on your device. Please open the Square Point of Sale app and try to connect your reader again. If the reader still does not pair, please try the following steps. 1. Go to Settings on your device. 2. Tap on More Settings. 3. Disable the button ‘Allow Hisuite to use HDB’. Note: Since developer mode is activated within the Android system, you may need to factory reset your device, or reach out to your service provider in order to resolve this issue. We can attempt the above troubleshooting steps, but this may require additional assistance from your device’s provider. Cause: This bug is triggered due to a race condition when DroidVPN checks if your phone is rooted for the first time. When DroidVPN asks for root permission and the dialog for the Superuser app is not shown immediately it then thinks that the phone is not rooted. |
