Lỗi we can t sign you in with this credential năm 2024

I have a computer on the other end of a vpn which certain accounts are not able to log into remotely (I don't know if the same issue occurs locally). Those accounts can log into other computer on the same network fine.

The message received is

Other user We can't sign you in with this credential because your domain isn't available. Make sure your device is connected to your organization's network and try again. If you previously signed in on this device with another credential, you can sign in with that credential

Incedentally I can log in fine with accounts which have a folder in c:\users (i.e. presumably one of those 'previously signed in on' accounts)

Rebooting the computer got me past that screen, but then presented with an error (inside windows desktop) saying the profile could not be loaded, sign out or continue with the temporary profile (I don't have access to the message to give you the exact wording of the error) and weirdly clicking on the start button does nothing. I have to navigate using task manager and run command.

I am able to ping both domain controllers from the computer. The computer seems to have all the appropriate entries in the domain controller (dns entry and an entry in AD computers)

I googled it but the suggestions do not help in my situation (for example one suggestion was to delete 'protected users' group, but there is no such group)

I have tried removing the computer from the domain and adding it back. The remove and re-add went fine but the problem persists.

I have tried sfc /scannow which did find and fix corrupted files, but after rebooting after completion of sfc /scannow I can no longer even connect to the computer at all (I can ping it) I have asked a colleague to tell me what's showing on the computer locally, and reboot it, but in the meantmie any ideas on how to resolve the Domain issue? (For if/when i regain access to the computer)

Afam is a geek and the go-to among his peers for computer solutions. He has a wealth of experience with Windows operating systems, dating back to his introduction... read more

Updated on October 4, 2023

• Various factors, including problems with your network connection, DNS server, user account, or computer configuration, can cause the error message.
• If you cannot log in to your computer after trying the solutions, you may need to contact your IT administrator for help.

Sign in errors are a nagging headache for many of our readers. We have recently received complaints of one with an error message: we can’t sign you with this credential because your domain isn’t available.

If you have also gotten this error, this guide helps you with practical solutions and probable causes to help you avoid a repeat occurrence.

Why do I get we can’t sign you with this credential because your domain isn’t available?

• Network connection issues – You won’t be able to log in to your domain if your computer is not connected to the network or if there is an issue with your network connection.
• DNS server-related issues – Domain names are converted into IP addresses by the DNS server. You cannot access your domain if your machine is not utilizing the correct DNS server.
• Protected Users group configuration – The Protected Users group is a group of users granted additional security privileges. The user account might be unable to log in to the domain if it belongs to this group.
• Domain Users group configuration – A set of individuals with access rights to the domain is the Domain individuals group. The user account cannot log into the domain if it is not a group member.
• Computer configuration problems – You might be unable to connect to the domain because of a setup issue with your machine.

How do I fix we can’t sign you with this credential because your domain isn’t available?

It would be best if you first considered these pre-solutions:

• Restart your computer since this may fix the problem if caused by a temporary glitch.
• Ensure your computer is connected to the network and that you have a good signal.
• Contact your network admin since, in most cases, it will require administrative settings to fix if you need to be removed from the Protected Group.

However, you may proceed to the following detailed fixes if the error persists.

1. Correct DNS server settings

1. Press Windows + R to open the Run dialog, type control, and hit Enter.
   
2. Click View network status and tasks.
   
3. Select Change adapter settings on the left pane.
   
4. Click Internet Protocol Version 4 TCP/IP and click the Property button.
   
5. In the DNS server addresses section, ensure that the Preferred DNS server and Alternate DNS server are set to the correct DNS servers. You may use the values below respectively: 8.8.8.8 8.8.4.4
   
6. This should clear the error we can’t sign you with this credential because your domain isn’t available.

2. Edit Do not cache logons

1. Press Windows + R to open the Run dialog, type secpol.msc, and hit Enter.
   
2. Navigate Security Settings, Local Policies, and Security Options.
   
3. On the right one, double-click Interactive logon: Number of previous logons to cache.
   
4. Change the Cache value to 0.
   
5. Lastly, verify if the error we can’t sign you with this credential because your domain isn’t available still appears.

Read more about this topic

• AHCI Port0 Device Error [Solved]
• Solved: Windows Update error 0x8024d001 on Windows 11
• 3dmgame.dll is Missing: How to Download or Restore it
• How to Fix The Aswhdske.sys Blue Screen Error

3. Create a new user account

1. Press Windows + I to open the Settings app.
2. On the left pane, click Accounts and then select Other users on the right.
   
3. Click the Add account button.
   
4. Pick I don’t have this person’s sign-in information, then select Add a user without a Microsoft account on the next page.
   
5. Complete the form and hit Next.
   
6. Expand the newly created user by clicking the tiny arrow at the right corner, and select Change account type.
   
7. Select Administrator from the dropdown and click OK.
   

4. Delete corrupted profile

1. Press Windows + R to open the Run dialog, type regedit, and hit Enter.
   
2. Navigate to the path below: Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
   
3. If there is a key with the .bak extension, look for any other duplicates with the exact name but not having the extension and delete it.
   
4. Verify if it fixes the error.

You may follow our guide if you have issues opening the Registry Editor on your Windows 11 devices.

And there you have it. Any of these solutions would resolve we can’t sign you with this credential because your domain isn’t available.