Therefore, the printer driver cannot be installed and you cannot share the printer with the client computer.
Cause
This issue occurs because, after the printer is installed, Windows 7 or Windows Server 2008 R2 incorrectly looks for the Mscms.dll file in a subfolder different than the windows\system32 subfolder.
Resolution
Hotfix information
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
//support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites
To apply this hotfix, you must be running Windows 7 or Windows Server 2008 R2 on the computer.
Registry information
To use the hotfix in this package, you do not have to make any changes to the registry.
Restart requirement
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace a previously released hotfix.
File information
The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notesImportant Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
- The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
File name
File version
File size
Date
Time
Platform
Localspl.dll
6.1.7600.20707
768,000
05-May-2010
07:05
x86
Winprint.dll
6.1.7600.16385
29,696
14-Jul-2009
01:16
x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2File name
File version
File size
Date
Time
Platform
Localspl.dll
6.1.7600.20707
954,368
05-May-2010
07:21
x64
Winprint.dll
6.1.7600.16385
39,424
14-Jul-2009
01:41
x64
For all supported IA-64-based versions of Windows Server 2008 R2File name
File version
File size
Date
Time
Platform
Localspl.dll
6.1.7600.20707
2,051,584
05-May-2010
05:49
IA-64
Winprint.dll
6.1.7600.16385
90,624
14-Jul-2009
01:50
IA-64
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
More Information
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional file information
Additional file information for Windows 7 and for Windows Server 2008 R2
Additional files for all supported x86-based versions of Windows 7File name
X86_1ed35da7eb57b41939c4d551f901f90a_31bf3856ad364e35_6.1.7600.20707_none_37e805b1b11de3bc.manifest
File version
File size
718
Date (UTC)
05-May-2010
Time (UTC)
10:46
Platform
Not Applicable
File name
X86_microsoft-windows-p..ooler-core-localspl_31bf3856ad364e35_6.1.7600.20707_none_30d3d6900cdc98b1.manifest
File version
File size
4,844
Date (UTC)
05-May-2010
Time (UTC)
11:43
Platform
Not Applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2File name
Amd64_1ed35da7eb57b41939c4d551f901f90a_31bf3856ad364e35_6.1.7600.20707_none_9406a135697b54f2.manifest
File version
File size
720
Date (UTC)
05-May-2010
Time (UTC)
10:46
Platform
Not Applicable
File name
Amd64_a82d49de4a58d02f63929c78e95ed2ee_31bf3856ad364e35_6.1.7600.20707_none_a3c47bd6b960ba03.manifest
File version
File size
722
Date (UTC)
05-May-2010
Time (UTC)
10:46
Platform
Not Applicable
File name
Amd64_microsoft-windows-p..ooler-core-localspl_31bf3856ad364e35_6.1.7600.20707_none_8cf27213c53a09e7.manifest
File version
File size
4,845
Date (UTC)
05-May-2010
Time (UTC)
12:01
Platform
Not Applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2File name
Ia64_73672fa56aea7a3054afaab3375ebd81_31bf3856ad364e35_6.1.7600.20707_none_d40885115ecd51cc.manifest
File version
File size
720
Date (UTC)
05-May-2010
Time (UTC)
10:46
Platform
Not Applicable
File name
Ia64_microsoft-windows-p..ooler-core-localspl_31bf3856ad364e35_6.1.7600.20707_none_30d57a860cdaa1ad.manifest
File version
File size
4,844
Date (UTC)
05-May-2010
Time (UTC)
10:46
Platform
Not Applicable
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