How To Remove Google ReviewsGoogle reviews can make or break your business. Sadly, there are people who do leave negative or fake/false Google reviews. But what, if anything, can you do about it? Show
Here we walk you through how to delete a Google reviewor at least how to try. Google reviews are the internets word-of-mouth, influencing potential customers before they even visit your website or walk in your store. Ultimately, having both good and bad reviews on Google isnt the end of the world. In fact, having a couple negative reviews mixed in with mostly positive ones is a good thingit shows that you are a real business and that you didnt just beg your friends to say nice things about you. Even the top-rated businesses in your area will have a small percentage of negative reviews. Sometimes you just cant please everyoneand some things are out of your control. The best way to handle a negative review is to just get more positive reviews. With Podium, getting new reviews is as easy as asking over text. Soon, youll see your average star rating and your ranking improve. However, in the case of a truly nasty or possibly fake review, its worth it to do what you can to delete the Google review. Is It Possible To Remove a Google Review Someone Left You?In short, yes. There may be times when false or libelous comments make it so you need to know how to remove Google reviews. There are steps you can take if you feel that your company has been wronged with a review or a review has been faked. Google reviews and complaints can be the death of any business but are more detrimental to small or new businesses. The good news is that you can dispute a Google review. However, it is not an easy process and it can be frustrating. Unfortunately, it is not as simple as going to your own account on Google and removing the review yourself. You can contact Google with the hope that they will remove the review, but there is no guarantee that they will listen to what you have to say and remove the review for you. However, its probably still worth a try. 10 Review Violations That Google May RemoveThe 10 types of reviews that are prohibited and restricted by Googles review policy, and which may entice Google to remove a review (either automatically or when flagged), are:
How to Delete a Bad Google Review of Your BusinessUnfortunately, there isnt a big delete button. However, if you are the owner of the business that has received a bad review, there are different ways you can go about getting the review removed. Respond to the ReviewOne of the first steps the business owner should take if they want to remove a Google review is to respond to the reviewer. Say the right thing, and the customer might choose to remove the Google review on their own. At the very least, you can mitigate the damage as other potential customers will get to see your side of the story and learn a bit about your customer relations skills. Here are some tips to keep in mind when responding to a negative review:
These tips could be the key and make the difference between the reviewer retracting the bad review or letting it stand. Ask the person to contact your company so that you can investigate the issue that caused them to leave a bad review in the first place. If they do follow up, do everything you can to help them have a positive experience. You May Also Like: How to get Google Reviews How to Respond to a Google ReviewNot sure how to log in so you respond to the review? Google makes it pretty simple. Follow these steps:
Flag the ReviewIf you believe you have received a review that is fake, inappropriate, or promotes a competitor you can flag it to be reviewed by Google for removal. Only reviews that violate Google policy will be removed. Follow these steps to flag a review:
It can take several days for someone at Google to review your request and determine whether they will delete your Google review. If possible, ask other people to flag the review also, as this might draw more attention to an offensive review and encourage Google to remove the Google review. Flagging the review and/or responding to the unfair comments sometimes gets the review removed. But if those strategies fail, the next step is to report the review to Google Small Business Support. How to Contact Google Small Business SupportTo contact Googles support for businesses, follow these steps:
Using any of these methods, you can expect help within 24 hours. If you choose to contact Google via email or chat, it is helpful to have a screenshot of the review in question ready to go. You can also send a tweet to the Google My Business team (@GoogleMyBiz) from your company Twitter account. Someone may reply to you and you can take things from there. You could also search for and seek advice about the removal of reviews in the Google community support forum. The Next StepWhen someone from the support team gets in contact with you, it is up to you to explain why the review should be removed. Be ready to tell them why you think the review is false or in violation of policy and to defend your request to get it removed. In some cases, the member of the support team may tell you that they will escalate the review to a specialist, who will make a decision about the outcome. You will again have to wait for an email confirmation or phone call from the member of the support team who helped you. Hopefully, they will be contacting you with good news. How To Remove Bad Reviews From Google LocalTo remove bad reviews from Google Local, follow these nine steps:
Google will then walk you through the legal process of removing the review. How to Downplay Negative ReviewsTo downplay negative reviews, try these strategies:
With any company, its impossible to get 100% 5-star reviews. There will always be a customer who had a less-than-stellar experience with your business. These types of reviews dont necessitate removal, but that doesnt mean you want them to carry much weight when people are considering becoming your customers. So utilize the above suggestions and youll find your How to Remove a Review You Left on GoogleHave you ever left a bad review for a business and then had second thoughts? If you realize your review might have been unfair, you might be asking yourself if you can delete a Google review you wrote. So how do you go about it? You probably left the review using Google Maps. If so head back to Google Maps and then follow the steps below:
You May Also Like: How to Leave a Google Review How To Remove Google Reviews From MapsIf it is a review you left, you can remove Google reviews from Maps by following these eight steps:
Another option, instead of deleting your review, is to edit it. Simply follow the same steps above, but Choose Edit after you click More. If you want to know how to remove Google reviews from Maps that other people posted, follow the same guidelines explained above in the section titled How to Delete a Bad Google Review of Your Business. Get More Tips and AdviceHopefully, by now you will have a solid understanding of how to delete a Google review by following the steps outlined above. Remove a Google review that is bad and get your business back on track. Get more tips and advice on Google Reviews |